Checked in at Midnight and left at seven am. Perfect for good nights sleep before early flight. Clean comfortable quiet rooms. All staff came into contact with very efficient and friendly.More
- Free Wifi
- Free Parking
Checked in at Midnight and left at seven am. Perfect for good nights sleep before early flight. Clean comfortable quiet rooms. All staff came into contact with very efficient and friendly.MoreShow less
Thank you for sharing your feedback on Tripadvisor, we were delighted to read your review and look forward to seeing you again at the hotel in the future.
Park your car at the hotel carpark, check in, job done no fussing around. Nice bar area which actually had a bit of atmosphere. Rooms were clean and well maintained (if a little warm for us).
Our flight was 0600 so we had to get to the airport at silly o'clock we booked a taxis when we arrived at reception and it was £6 to the South Terminal which I think is cheaper (and quicker) than the bus for 2 adults.
Great value for an overnight and parking for 8 nights
Stayed here for one night before flying Spain the next morning. Bed was very comfortable and in fact I don't really have any complaints about the hotel but the bus from the airport was expensive
Thank you for sharing your feedback on Tripadvisor, we value your comments. I was delighted to see you found the bed very comfortable although disappointed that the bus to the airport was expensive. I will share your comments with the bus transfer provider for their review and consideration.
We look forward to seeing you soon.
Having read a few reviews recently I was concerned that the standard may have slipped but found our standard room was in fact, very comfortable and well presented. The halls are a little scuffed but with all those suitcases coming and going what do you expect?
We ate in the hotel and thought we would just grab a snack, expectations were not high, however, once in the restaurant, we were presented with a special 3 course meal choice for £19.99. The food was good, my fish pie excellent. A very good nights sleep at an affordable price.
Well done holiday inn.
Nice clean and comfortable hotel. Excellent counter staff!
If you are thinking of using the hotel & shuttle service, think again. The hotel is fine - nice rooms, pleasant restaurant albeit expensive, and good service. Unfortunately the positives of the hotel are now totally eclipsed by the pitiful experience of the shuttle service. Outbound was fine, inbound anything but. After a ten-hour flight from Mexico and a one-hour wait for our baggage we waited at the appropriate bus stop for over an hour to be returned to the hotel and our car. Telephone calls to the hotel about the long wait were of little use other than to be advised we could get a taxi. Large party, had already purchased return shuttle tickets so we felt little inclined to do this.Why does Gatwick Worth only shuttle once an hour while others do it every 15 or 20 minutes? Finally got back to hotel and our car which looked like it had been driven through a swamp and parked in a forest of fir trees. Whilst I accept the shuttle service is probably supplied by a third party the hotel must accept some responsibility for the level of service - which was far from evident when we complained. Live and learn - we'll never use this one again.
Thank you for sharing your feedback on Tripadvisor, we value your comments to help us improve the service we are offering.
I was delighted to learn that you were overall pleased with your stay.
With reference to the bus transfers, whilst the service is provided by a third party we do care very much that our guests are getting the best service possible and as a result of your feedback I am meeting with the bus service provider to work on the service they are delivering- that is evidently not up to the standard we would expect for our guests.
I will share your comments regarding your car with our car park manager for review and I sincerely hope you would reconsider staying with us again.