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“Fab hotel!”

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Holiday Inn London Gatwick Worth
Ranked #12 of 28 Hotels in Crawley
Certificate of Excellence
Farnborough, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Fab hotel!”
Reviewed 6 June 2013 via mobile

Perfect hotel for an early morning start at gatwick... We stayed the night before an early flight. Rooms were very clean and spacious. Excellent value for money we paid £80 for four of us which also included car parking near gatwick ( we did book almost a year ago). the staff were also very friendly. Would defiantly use this hotel again as it is an ideal stop of point for an early start at gatwick. Made an excellent start to are holiday.

Stayed May 2013, travelled as a couple
Helpful?
Thank Rachel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JadeMattenOPS, Manager at Holiday Inn London Gatwick Worth, responded to this review, 7 June 2013
Dear Rachel, thank you for sharing this fantastic review with us.
I am very happy to learn that you enjoyed your recent stay here at the Holiday Inn London Gatwick Worth and we will look forward to welcoming you back again soon.
Always remember to book direct to receive the best rates available!
Best Wishes,
Jade Matten
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,126 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (181)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
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English first
Wedmore, United Kingdom
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 June 2013

Not only really good value with room overnight plus parking package but also first class menu in the restaurant. Food at dinner was excellent and well presented. The room modern, vey comfortable and spotlessly clean.

The only downside was breakfast - quality great BUT barely warm scrambled eggs, bacon and beans let an otherwise exceptional stay down. So simple to remedy.

The staff however were absolutely helpful and friendly and at the end of the day people make a stay memorable

Hire Car to airport just £11.50 far quicker and more comfortable than the bus at £9.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JadeMattenOPS, Manager at Holiday Inn London Gatwick Worth, responded to this review, 6 June 2013
Thank you for sharing this fabulous feedback with us. It is always a pleasure for the team here to see that their hard work is being noted by our valued guests and I will be sure to share your comments with them.
It is most unfortunate that you experienced concerns regarding our breakfasts temperature and I will be sure to pass your comments over to our Head Chef, that said I am very pleased that we exceeded expectations with regards to the rest of your stay with us.
We will look forward to seeing you again soon!
Best Wishes,
Jade Matten
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 June 2013

Paid £125 for room, dinner for 2 and 15 days' parking. Kids eat free.

Large, clean, quiet rooms.

Hotel is about 15 mins from the airport.

Shuttle bus is £4.50pp each way. However, a taxi costs £20 each way so may be cheaper (and quicker) to do that. Shuttle bus runs every hour.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank matt20uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JadeMattenOPS, Manager at Holiday Inn London Gatwick Worth, responded to this review, 7 June 2013
Dear Matt, thank you for sharing your review with us. We are happy to hear that you found one of our many packages perfect for you and your family.
As you mentioned we do operate a transfer bus to both North and South Terminal, costing £4.50 per adult and £2.50 for children (under 5 years old).
Our team here are always happy to assist with finding the perfect packages for our valued guests, so do remember to book direct for any future bookings you may have.
We look forward to seeing you again soon.
Best Wishes,
Jade Matten
Operations Manager
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Rayleigh
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 June 2013

We stayed one night at this hotel in June and were pleased. We had our 4 year old daughter with us and she got to sleep on a sofa bed in our room and had a great nights sleep for once!
The hotel is fresh and modern - we stayed on the ground floor and found it very quiet.
Car park cost us £10.00 for the night which was fine as the rate we paid for bed and breakfast was very good.
Shower was great- bathroom very clean.
Bed was not as comfortable as i would have liked - it seemed to dip in the middle.
Bedroom was also very clean and spacious for the 3 of us.
Overall a good stay for a reasonable price and lots to do within driving distance.
Tasty breakfast too!

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bootsian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JadeMattenOPS, Manager at Holiday Inn London Gatwick Worth, responded to this review, 6 June 2013
Thank you for sharing your great review with us. I am very pleased to hear that you and your family were able to take advantage of our newly refurbished facilities and found our unique location ideal.
As you mentioned we are located within easy reach of many local attractions, including Crawley Town Centre and with direct links to the M23 Brighton is just a 20min drive from us.
I am sorry to learn that you had found a dip in one of our beds, however you may be pleased to know I have since passed this information over to the relevant departments to investigate.
Always remember to book direct to receive the best rates available and we will look forward to welcoming you and your family back again soon.
Best Wishes,
Jade Matten
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kent
Level Contributor
42 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed 2 June 2013

We stayed at The Holiday Inn Gatwick Worth before flying out to Mexico the next day.

Check In went smoothly, had to give Car details etc, we did request our car was not moved in the 15 nights it was there.

Room was lovely, very clean and bigger than we expected. Hubby went to the Bar for a few Pints while i relaxed in the room and watched TV.
The Bathroom was very modern and had all we needed, Towels, Hair Dryer, Shower Gel and Shampoo.

Had a peaceful nights sleep and felt refreshed and ready for our long journey ahead that day.

We ordered breakfast the next morning and a little shocked at the price £32 for Egg, Bacon and Sausage etc....it took quite a while to arrive and we had just started to eat it when our Taxi arrived so had to leave it as we didn't like to keep our driver waiting.

We could have used the Shuttle Bus but we used Roadrunner Taxis as have used them before and they cost the same price as the Shuttle Bus but we went direct to Gatwick rather than stopping picking other guests up.

Upon arriving back from our Holiday we collected our Car Keys and picked up our Car and im happy to say it was exactly where we left it....

We would use Holiday Inn again an we are now looking for one near Heathrow but we wont be having the Breakfast....!!!

Room Tip: Ground Floor Rooms are good
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SnorkelQueen7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JadeMattenOPS, Manager at Holiday Inn London Gatwick Worth, responded to this review, 6 June 2013
Thank you for taking the time to share your valued feedback with us. I am very pleased to read that you and your husband enjoyed relaxing in our recently refurbished facilities.
I would like to take this opportunity to apologise for you being unable to take full advantage of our fabulous breakfast offering. However for future bookings with us we do in fact offer a breakfast saver package for our guests to take advantage of, for example 2 breakfasts can be purchased for just £20, a total saving of £12!
Once again thank you for sharing your comments with us and we will look forward to welcoming you back in the near future.
Best Wishes,
Jade Matten
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bromley, United Kingdom
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 June 2013

Stayed here just for the one night as most people - we were family of 4 - had a fantastic room - bathrobes - posh toiletries the lot. When we realised we had packed our toothbrushes - the reception gave us a little pack with toothpaste as well. We ate at the restuarant downstairs - where you had the choice of pub grub or restaurant - and can say, although a little pricey - as these hotels always are - the food was excellent. would highly recommend this hotel to anyone !

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jacky t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JadeMattenOPS, Manager at Holiday Inn London Gatwick Worth, responded to this review, 5 June 2013
Dear Jacky, thank you for sharing this fabulous review with us! I am very pleased to hear that you and your family enjoyed all aspects of your recent stay here at the Holiday Inn London Gatwick Worth.
I am also pleased that you were able to take advantage of our ‘forgetting something’ items available to all of our valued guests behind reception.
We will look forward to welcoming you back again soon.
Best Wishes,
Jade Matten
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Inverness, United Kingdom
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 26 May 2013

I travelled to this hotel by bus, which I appreciate will be a bit of an oddity as most people will be using this hotel as part of a park and fly package. However I was staying here on business rather than travelling off to sunnier climes! As far as the bus goes it's a bit like a budget airline; it does what it says but there's no guarantee when. If you can afford to, take a taxi.

The staff at reception were excellent; friendly, polite and efficient. The hotel layout though reminded me of an old folks home. The room was large but seemed a bit empty. The bed was very comfortable and the bathroom well furbished. And the room was kept very clean.

I was rather let down by the food. Normally you wouldn't expect much from this type of hotel but my appetite had been whetted by posters in the hotel promoting it using a rating from a local paper. While the staff were polite and friendly, the food seemed to have been overheated in a microwave and was rather a let down.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BJSINV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn London Gatwick Worth, responded to this review, 18 June 2013
Dear BJSINV,

We appreciate that you took the time to share your review of your recent experience at our property.

While we are pleased to hear that our staff at reception went above and beyond to provide you with exceptional service, we would like to apologize for failing to exceed your expectations in regards to the food served during your stay. We can assure you that your experience is not indicative of the quality we are known to provide.

Nevertheless, we have shared your comments with our Food and Beverage team for the purpose of bringing improvements needed.

While we understand that your stay was less than satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn London Gatwick Worth

Property: Holiday Inn London Gatwick Worth
Address: Crabbet Park Equitation Centre Turners Hill Road, Crawley RH10 4ST, England (Formerly Gatwick Worth Hotel)
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Crawley
#7 Business Hotel in Crawley
#9 Family Hotel in Crawley
#13 Romantic Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn London Gatwick Worth 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Holiday Inn London Gatwick Worth Hotel is ideally located 10 minutes from Gatwick Airport and is easily accessible from both the M23 and the M25. As a 4* AA accredited hotel with 118 modern and stylishly decorated hotel guest rooms you can relax in style. Surf the web in our hotel with high-speed wireless Internet.The hotel offers many Park and Fly Packages with 4, 8 or 15 days parking options. There is a wide range of hotel rooms to suit every taste, including a selection of stylish double and twin rooms, family rooms to sleep up to 4 persons,19 executive rooms all with mini bars and luxury toiletries, and 4 luxurious junior suites, with separate lounge area- this hotel is ideal for putting your feet up and relaxing after a long day. ... more   less 
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Also Known As:
Hotel Gatwick Worth
Gatwick Worth Crawley
Gatwick Worth Hotel
Holiday Inn London Gatwick Worth Crawley, West Sussex

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