Writing this from my room...
Stayed here for a course; arrived at the hotel to find the reception welcoming. Clean and modern; bedrooms were a nice size and ideal for a few days stay. The bar was a reasonable size and reasonably priced.
Returned home this evening to find my room freezing. Turned the heating up and after a few hours no improvement (and was blowing cold air). This is where my expectations were exceeded. I called down to reception and within 5 minutes someone was up, full of apologies and tried to rectify. With the promise of leaving it for a few moments - they returned with an extra duvet and a bar of chocolate (and more apologies). They still couldn't get it to work so went to get their manager who established, it was broken and immediately moved me to another room - apologies all the while. I will be honest I'd have been happy with the extra duvet but their genuine concern and going the extra mile has made me feel like a values guest.
- Official Description (provided by the hotel):
- The Holiday Inn London Gatwick Worth Hotel is ideally located 10 minutes from Gatwick Airport and is easily accessible from both the M23 and the M25. As a 4* AA accredited hotel with 118 modern and stylishly decorated hotel guest rooms you can relax in style. Surf the web in our hotel with high-speed wireless Internet.The hotel offers many Park and Fly Packages with 4, 8 or 15 days parking options. There is a wide range of hotel rooms to suit every taste, including a selection of stylish double and twin rooms, family rooms to sleep up to 4 persons,19 executive rooms all with mini bars and luxury toiletries, and 4 luxurious junior suites, with separate lounge area- this hotel is ideal for putting your feet up and relaxing after a long day. ... more less
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- Also Known As:
- Hotel Gatwick Worth
- Gatwick Worth Crawley
- Gatwick Worth Hotel
- Holiday Inn London Gatwick Worth Crawley, West Sussex