Since I last visited, there has been a notable improvement in both the hotel and staffing. Reception was adequately manned and check-in easy.
The hotel has added a multistorey car-park to its facilities and set up a separate parking concierge. This is a welcome improvement for those many guests who want to overnight and take longer term parking. It also fits in quite nicely with the British Airways arrivals lounge which is situated in the Hotel.
Bath-rooms seem to have been refurbished.
Mangement is also being pro-active; whilst we were there we suffred from the same power-cut as the North Terminal and within two days I received an email setting out the circumstances with an apology.
I'm now happy to recommend this once again.
- Official Description (provided by the hotel):
- An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more less
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- Also Known As:
- Sofitel London Gatwick Hotel Crawley
- Sofitel Hotel London Gatwick
- Sofitel Hotel Crawley
- Sofitel Crawley
- Crawley Sofitel
- Gatwick London Sofitel
- Gatwick Hotel Sofitel
- Sofitel London Gatwick Crawley, West Sussex