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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 19 October 2012

We met up for an evening meal with our parents who were just about to leave for a week end away... the restaurant was essentially an upmarket canteen, the food on a par with my school meals and we were charged £9.00 for the privilage of parking there ...and that was after we complained and got a discount. The problem is once you are there you are stuck!

Stayed: October 2012, travelled with friends
Thank easysurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 10 November 2012

We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We apologise that the food served in our restaurants was not up to our high standards. We trust that you will accept that the difficulties you experienced are not representative of our usual service. Your comments have been passed onto our Food and Beverage Manager for further investigation.

With regards to car parking, our parking is chargeable for all guests and visitors.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements

Sincerely,

Graham Hawksworth
General Manager

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5,919 - 5,925 of 7,883 reviews

Reviewed 18 October 2012

We stayed in October on a park and stay package booked with APH car parks. Check in very quick and efficient and painless. The rooms are comfortable with good soundproofing, excellent beds, clean and efficient bathrooms, so you can have a relaxing comfortable night and then walk into the airport in time for your flight. One downside are the prices in the restaurant and bar but otherwise this hotel can only be recommended and although we live within 40 minutes drive of Gatwick we always go down the night before to avoid any major problems on the M25 and this hotel is our favourite and only choice for North Terminal.

  • Stayed: October 2012, travelled with friends
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Thank Ingrid M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded 22 October 2016

Bonjour Peggy010,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2012

So convenient for north terminal and parking is close by, (not 20 min bus ride away). Its it efficient and impressive with huge atrium .We paid for one night pre (early morning flight) and 10 days parking. Can be a bit noisy room wise depending whereabouts you are on the corridor as people are coming and going all night - luck of the draw on room allocation. Be prepared for pricey drinks at the bar. We always eat at the Oriental restaurant - set menu, pretty good but again not cheap.

  • Stayed: October 2012, travelled as a couple
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Thank kentcritique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded 22 October 2016

Bonjour Kentcritique,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

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Reviewed 18 October 2012

If you are flying out early from Gatwick North Terminal I can fully recommend the Sofitel overnight stay and car park. The whole experience was excellent. We arrived the night before and parked the car, walked through to the terminal to check in, back to the hotel for a very comfortable night's sleep. Up at 4:30 got ready dropped off the overnight bag back in the car and and just walked back through to the terminal, straight through security and off on hols.
When we arrived back, we walked through the the hotel, picked up the keys, brought the car round to the front, loaded the bags and away, it couldn't be easier and so stress free. No waiting for anyone to turn up, buses, or anything.
The guys on the carpark reception were excellent and patient whilst we sorted things out. I kept my keys overnight so I could put the overnight bag back in the car before leaving the keys and going on holiday. Brilliant.

  • Stayed: October 2012, travelled as a couple
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Thank Grish123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded 22 October 2016

Bonjour Grish123,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

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Reviewed 18 October 2012

Great hotel, great location, great service at checkin. Fast and efficient.
Definitely the place for overnight for early morning flight from gatwick. 2 mins to north terminal departures.
Room was comfortable and quiet. Well provided with tea and coffee

  • Stayed: October 2012
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Thank Sandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded 22 October 2016

Bonjour Sandy B,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2012

This is our second time staying here, it is just a perfect start to a holiday, after checking in all the luggauge for the flight the next morning a short walk and your in the hotel. The food and drink isn't overpriced as is the pub in Gatwick North,it has a fridge in the room which is really handy a lovely bathroom with everything you need so you don't have to have extra bits in your hand luggage. A lovely friendly small bar on the 1st floor is a perfect way to chill out and makes you feel that you are on holiday straight away.

  • Stayed: September 2012, travelled as a couple
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Thank redhoneybuzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded 22 October 2016

Bonjour Redhoneybuzz,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

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Reviewed 17 October 2012

I just wanted to say that I've never slept in a more wonderful bed than the one at the Sofitel Gatwick. I had just arrived back from Egypt and I was feeling very unwell. I had a lovely hot shower and then got into the best bed in the world which totally enveloped me. It was like being in heaven.

  • Stayed: November 2011
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Thank LukeAir2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded 22 October 2016

Bonjour LukeAir2012,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Crawley
#3 Business Hotel in Crawley
#3 Romantic Hotel in Crawley
#4 Family Hotel in Crawley
Price Range: £102 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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