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Reviews (8,832)
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4,684
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All reviewsthe oriental restauranturban cafela brasseriesouth terminalan early flightcovered walkwaychoice of restaurantsthe club loungesuperior roomcar parknext morningstart your holidaycomfortable bedovernight staygood nights sleepone night staychecking in
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6,716 - 6,721 of 8,833 reviews
Reviewed 6 December 2012

Every year my sister in law & I fly out of Gatwick to visit friends in Ocoee, Florida. It is an early flight so we stay at Gatwick the night before
Although we fly from the South Terminal we always choose this Hotel because we like it so much. A smooth check in from a charming your lady, an impeccably clean room on the 7th floor, nice fluffy towels, huge bath robes that you can really wrap up in and really comfy beds. Flat screen TV with a reasonable choice of channels. No noise from air craft and a choice of restaurants. You can even travel without a coat as you do not have to set foot outside even travelling to the South Terminal.
We met up with friends and so did not eat at the Sofitel, although we have in the past and particularly like the Oriental restaurant.
We have no hesitation in recommending this hotel ~ our only suggestion is that a pillow menu would be a bonus, we prefer a firmer variety.

Room Tip: Book ahead for the best room rate
  • Stayed: November 2012, travelled with friends
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Thank MaryBentley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 7 December 2012

We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted that you had another pleasant stay and your comments will serve as an encouragement to our staff to keep striving to deliver the excellent service we pride ourselves on.

We will of course take your suggestions into consideration next time we refurbish our rooms. We do have a Houseman available 24 hours a day who can always bring up a selection of pillows to suit your needs when requested.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

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Reviewed 6 December 2012

Ideal location for overnight business stay. Clean, comfortable and quiet considering it is in the middle of a busy airport. Courteous and efficient staff. would be happy to stay again but not somewhere to base as holiday destination

  • Stayed: November 2012, travelled on business
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Thank MrCW52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 7 December 2012

We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2012

Great hotel right within walking distance of the airport, get there and no worries for the next morning....food ok, fine for one night.

Very convenient if you have a silly o'clock flight. Big chain, good service if a little souless.

Stayed: November 2012, travelled on business
Thank VickyRobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 7 December 2012

We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are glad that you had a relaxing stay before your early flight. We will of course pass your comments onto our staff members as this will serve as an encouragement to keep improving the standard of service they deliver.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2012

Convenient for the north terminal at Gatwick and with the benefit of a Park and Fly location to drop your car. Direct (though chilly) link to the terminal which really helps when you have an early flight. The menu is good value and the drink prices are reasonable.

  • Stayed: November 2012, travelled as a couple
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Thank Daimaur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 7 December 2012

We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

Wee are delighted that you had an enjoyable and relaxing stay before your early flight.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2012

Stayed overnight (twice in 2 days!) before flying out to Venice. Were lucky enough to have an 8th floor room. Though a bit smaller than we expected the room was extremely clean and more importantly, quiet. Continental breakfast in the Exec lounge overlooking the airport was excellent.

  • Stayed: November 2012, travelled as a couple
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    • Cleanliness
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Thank Mark_Jelley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 6 December 2012

We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted that you had an enjoyable stay, and are glad that you found our facilities in the Club Sofitel lounge to your satisfaction.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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