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“The best option at Gatwick by a mile”

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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 11 December 2012

Stayed here on business for one night prior to meetings around the airport with a very early start the next day. Arrived via train / shuttle monorail straight from London and found the hotel easily, not quite a 2 minute walk from North Terminal departures through an enclosed walkway. Check in was very fast and easy, lots of staff on hand to deal with customers so no queues.
Had an hour or so in the lobby bar in the evening, nice friendly staff and a smart setting, but quiet enough to get some work done. The free olives and nuts with your drink are a nice touch. Rooms were very good, with comfortable beds, a useable workspace and everything clean and in good order. Checkout the next morning at silly o'clock was also seamless and quick, and the concierge looked after my bags for me while I went to work until later in the day. Although a work trip, I would also be very happy to find myself here prior to a holiday so I'd recommend this for both business and for leisure travellers.

  • Stayed: December 2012, travelled on business
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Thank CanucksTraveller72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 13 December 2012

We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are glad that you found our hospitality and facilities to your satisfaction. We are always delighted to receive positive feedback from our guests as this always strives as an encouragement to our staff to keep delivering excellent service.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

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Reviews (7,790)
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5,684 - 5,690 of 7,790 reviews

Reviewed 10 December 2012

This was the best airport hotel I have stayed in. Just do not arrive any earlier than check in time because the answer is no. It is very convenient for an overnight stay and very cost effective. The room service was very fast with lot of items on the menue with London prices. The rooms are what you expect from a grand hotel. The concierge guys were all very friendly but they expect their tip before they drop your cases. They have a private breakfast area but you have to book their executive rooms to use it.

Stayed: December 2012
1  Thank LeGoods
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 13 December 2012

We thank you for posting your comments relating to your most recent stay at the hotel.

We are delighted that you had a pleasant stay with us. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2012 via mobile

Again, another excellent stay at Sofitel. Check-in again very easy, although dropping car off was a little annoying. We were directed to the undercover carpark for the new premier inn next door, after unloading all bags etc we were told we were in the wrong parking area - nothing major, but as I wasn't feeling too great it created a bit of a headache for me. Other than that, everything was good. Room was nice, quiet, nice beds, nice shower etc - although no free room upgrade this time........ Originally booked to stay at the Hilton, but cancelled last minute and went with my gut instinct - good choice. Hotel is in good location for both Nth & Sth terminal - if using Sth there is a shuttle which takes less than 3 mins to get from terminal to the other. Will book to stay at the Sofitel again.

  • Stayed: October 2012
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1  Thank shaunieww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 10 December 2012

We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted that you had an enjoyable stay, however, we must apologies for the difficulties you experienced when parking your car. We do have two car parks now open at the hotel, one inside the Premier Inn car park and another located just behind the hotel. We have made sure that the necessary retraining has been put into place to prevent other guests from being similarly inconvenience.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

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Reviewed 9 December 2012

Stayed here for 1 night on the 2nd of december. What a lovely hotel this is, thought i would book it to make it feel like our holiday had started off a day earlier. Great location for getting to the north terminal but also very close to the monorail rail that takes you to the south terminal. Very helpful staff.

Would stay here again!

  • Stayed: December 2012, travelled as a couple
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1  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 10 December 2012

We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2012

Fantastic location for overnight stay at Gatwick especially with stay & fly deal. One little problem is that you cannot book feather free when booking on line via their website which urgently needs to be addressed.

  • Stayed: November 2012, travelled with family
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Thank Petal1664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 10 December 2012

We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted that you had an enjoyable and relaxing stay. For future information, non-feather bedding can be requested in the ‘additional information’ box when booking the room through our website.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2012

My partner and I enjoyed another good stay at this hotel.
Not cheap but a Great location and perfect for an early morning Gatwick flight.
You don't even need to go outside to get to the terminals.
Staff were all fine. Room was good. Very comfy bed. Good breakfast.
I'm sure we'll be back.

  • Stayed: November 2012, travelled as a couple
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Thank larnerdarren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 13 December 2012

We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted that you found our hospitality and accommodation to your satisfaction. It is always a pleasure to receive positive feedback and will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2012

We stay here every time we fly from Gatwick and find it excellent. The rooms are spacious, fairly quiet and the Urban Cafe in the Podium serves a very good choice of reasonably priced food. Most airlines allow check in the night before, so you just leave the hotel and it's a few steps to Departures.

Room Tip: We have never had a bad room
  • Stayed: December 2012, travelled as a couple
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Thank Bubaluyve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 13 December 2012

Thank you for taking the time to post your comments. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

I am delighted that you found our accommodation and facilities to your satisfaction. It is always a pleasure to receive positive feedback.

We truly value your loyalty and look forward to welcoming you back to Sofitel London Gatwick on many future occasions. Please contact our Guest Relations team ahead of any booking on h6204-gr@sofitel.com if you have any special requirements for your stay.

Sincerely

Graham Hawksworth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#3 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range: £97 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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