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Sofitel London Gatwick
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Reviews (8,683)
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4,594
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All reviewsthe oriental restauranturban cafela brasseriesouth terminalan early flightchoice of restaurantscovered walkwaythe club loungesuperior roomcar parknext morningstart your holidaycomfortable bedsgood nights sleepquick checkan overnight staypre flight stay
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5,676 - 5,681 of 8,683 reviews
Reviewed 17 September 2013

The hotel was fine perfect location, however we returned from a fab holiday to find whoever had parked our had scratched all one of the alloy wheels 3 quarters around it. Will never leave car keys with a hotel again!

  • Stayed: August 2013
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Thank Ejh4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 18 September 2013

Thank you for taking the time to post your comments regarding your stay in our hotel.

I was very disappointed to learn that your car had been damaged while you were away. If I may ask you to contact the hotel directly on 01293 567070 our Security Manager may be able to assist you.

I hope that your experience has not deterred you from staying with us again and we hope to welcome you back to the Sofitel London Gatwick.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2013

We ended up having to spend the day in this hotel after our flight was considerably delayed and we had faced an early, but rather long journey to Gatwick. We were able to get a room with ease, despite the snow that had everyone packing into every hotel in the area. The room didn't offer particularly exciting views of the car park and drop off areas, but it was more than comfortable and represented good value for money given its location. I'd stay here again before a flight.

  • Stayed: December 2012, travelled with family
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Thank MCRX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 18 September 2013

We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are pleased that you found our accommodation and facilities to your satisfaction. It is always a pleasure to receive positive feedback.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2013

Worst customer service I have ever received in over 20 years of traveling. The management even had my first review removed, So this one will just focus on the lack of leadership and the ineptitude of the reservations staff. I still will ensure that my thousands of LinkedIn contacts and twitter contacts know never to use ANY Sofitel.

  • Stayed: August 2013, travelled with family
    • Value
    • Service
2  Thank Jeddahduc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 18 September 2013

Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was very disappointed to hear that you were not satisfied with your experience at the hotel, and if I may ask for you to contact our Guest Relations team on h6204-gr@sofitel.com they will investigate the matter for you.

I do hope that you will give us another chance to better serve you and we hope to welcome you back to the Sofitel London Gatwick in the future.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2013

Lovely hotel and does what you think it will. Very convenient for an early morning flight. Check in was a breeze, as soon as someone queued up another member of staff appeared to help them. We booked through our travel agent and pre-booked the evening meal which offered more choice than i thought it would and we were stuffed after two courses. The bar is extortionate as you'd expect.

We had a room facing the airport so it was rather hypnotising watching the planes take off and land but contrary to other reviews we could hear the noise of them through the night which led to little sleep had that night. Check out was simple and when we returned collecting the car was easy too.

Will use again if have an early morning flight.

  • Stayed: August 2013, travelled as a couple
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1  Thank GoMoJo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 18 September 2013

Thank you for taking the time to post your comments regarding your most recent visit to our hotel.

I am delighted that you had an enjoyable stay and you enjoyed your meal, however I was disappointed to hear that you were kept awake due to the airport noise.

If you happen to have any questions or queries regarding any future stay then our Guest Relations team can be contacted on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick in the near future.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2013

I stay for one night at that hotel. Great place, great rooms, great view (fantastic view of the airport) and everything was so perfect. There are no bad thinks or experience for that place. The hotel located into the terminal and is very easy access to the airport.

Room Tip: The rooms with the view at the airport are really quiet and have fantastic view
  • Stayed: May 2013, travelled on business
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Thank Konstantinos A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 18 September 2013

Thank you for posting your comments regarding your most recent stay at our hotel.

We are pleased that you had an enjoyable stay and are glad that you found our hospitality to your satisfaction.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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