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“Lovely room but way too warm” 4 of 5 bubbles
Review of Sofitel London Gatwick

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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Peterborough, United Kingdom
Level Contributor
682 reviews
193 hotel reviews
common_n_hotel_reviews_1bd8 323 helpful votes
“Lovely room but way too warm”
4 of 5 bubbles Reviewed 27 December 2013

We stayed here for one night before flying on holiday. Our room was lovely but we couldn't get the temp right . The aircon even on low kept the room way too warm so we turned it off and guess what it was even warmer . The repair guy couldn't help as it was a Sat night so we spent half the night lying on top of the bed wide awake before a long haul flight such a shame .

Also checking out at 5 am the computer was down so we have no idea how much the bill was

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Droopydrawrs52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 29 December 2013
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I sincerely apologise that your room was too hot during your stay. We do have a duty manager available throughout the day and night and could have arranged a room move for you; however I can understand that this may have not been convenient at the time. I do apologise for the inconvenience caused.

If you happen to have any special requests or queries then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,128 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Tenby, United Kingdom
Level Contributor
218 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
4 of 5 bubbles Reviewed 27 December 2013 via mobile

After a very long flight with a late night arrival we were very pleased to have booked the Sofitel at the north terminal. It's easy access to the terminal and reception was quick and efficient. The room we had (classic) was small but had everything we needed for the night , very clean and a very comfy bed. We'd stay here again if travelling to/from gatwick.

Stayed December 2013, travelled as a couple
Helpful?
Thank JJ25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 29 December 2013
Thank you for taking the time to tell us about your most recent stay in our hotel. I was delighted that you had a comfortable stay and were able to relax before your early morning flight.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stirling, United Kingdom
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 25 December 2013

If you arrive at Gatwick in the early evening and your next morning departure is not too early the Sofitel provides a great value, comfort option. Make sure you find a dinner, bed and breakfast rate. The staff we met at reception and in the dining room were all efficient and welcoming. Dinner was enjoyable and the buffet breakfast offered a comprehensive choice. A great stay.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ScottieFr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 26 December 2013
Thank you for taking the time to post your feedback regarding your most recent visit to our hotel.

I am delighted that you were satisfied with the services and facilities that we provide in the hotel and I will of course pass your kind comments to our ambassadors and praise them for their hard work.

If you happen to have any special requests or queries regarding a future stay then our Guest Relations team can be contacted directly on h6204-gr@sofitel.com

We look forward to welcoming you back to the Sofitel London Gatwick.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cornwall
Level Contributor
170 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
5 of 5 bubbles Reviewed 24 December 2013

The Sofitel is the perfect hotel to use if flying out of Gatwick. We stayed here in December 2013 before flying to Mexico. We had travelled up from Cornwall by train changing at Reading to arrive at the Gatwick Airport Rail station. It took us only 7 minutes to catch the monorail from the South Terminal and then walk to the North Terminal to the hotel connected by a walkway bridge. Easy aswe arrived and so very convenient the next day as we walked to departues to check our luggage onto the flight. No stress - only a gentle stroll.

Our hotel check-in was quick and our room was all that we needed. A comfortable bed. Space for our luggage. Clean and Quiet. Secure and with good bathroom facilities.

The Sofitel has a bar that has good service but not a lot of atmosphere. We eat in the Gatwick Oriental Restaurent had thoroughly enjoyed a selection of very well prepared South East Asian dishes, well served, and at a reasonable price costing £40 per head for 3 courses with wine.

In the morning we departed with our check-out taking less than 2 minutes feeling relaxed, rested and well served.

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LadyMolestrangler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 26 December 2013
We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

I was delighted to hear that your stay was enjoyable and that you were pleased with our convenient location.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hitchin, United Kingdom
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 23 December 2013

Second review here, and the Sofitel is still the number one choice for my travel needs at Gatwick, I always look forward to coming back. It's minutes away from the North Terminal, 5 mins monorail from the South. The rooms are extremely comfortable and quiet, the staff are always very polite and enduringly helpful, and the public areas are also a pleasure to use.
There's really not much you could pick fault with. The free wifi is a tiny bit slow but there is the option to upgrade at a cost, and it's good enough for web browsing anyway. Another great stay, and not the last.

  • Stayed December 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CanucksTraveller72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 24 December 2013
Thank you for taking the time to post your comments regarding your most recent visit to our hotel.

I was delighted that you had an enjoyable stay and were able to relax before your early morning flight.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 23 December 2013

We stayed here in July this year before flying off to Mexico. Literally couldn't fault it at all. We did the park and fly option, when we arrived we dropped the keys off to our car and checked in. We were showed straight to our room, and the bell boy took our cases - very efficient! We went down to the bar for a cocktail or two and then went to bed. Rooms were lovely, very comfy beds, no faults whatsoever. In the morning we checked out, which took no time at all and walked through into the airport. Made the whole process of going to the airport very easy and stress free!! When we returned we walked back through to the hotel and picked up the keys for the car, simple as that! Would definitely recommend and will certainly be returning!

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank holliejordan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 24 December 2013
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted that you had an enjoyable stay and it made your holiday stress free. I will certainly pass your comments onto our ambassadors as I am sure this will encourage them to keep up the hard work.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back top the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Property: Sofitel London Gatwick
Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Business Hotel in Crawley
#3 Romantic Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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