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“Makes life easy....,” 4 of 5 bubbles
Review of Sofitel London Gatwick

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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Oxford, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Makes life easy....,”
4 of 5 bubbles Reviewed 1 January 2014

Nice hotel, ideal for early morning flights. Good staff and the Chinese restaurant there is lovely. Rooms are well equipped and clean. We used valet parking also, we will defiantly use again in future

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KiwiNikki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 2 January 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you had an enjoyable stay and found our Valet parking service convenient to catch your morning flight. I will of course pass your comments onto our ambassadors as I’m sure this will encourage them to keep up the hard work.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,127 reviews from our community

Traveller rating
    3,663
    2,462
    669
    208
    125
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,240)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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  • Japanese first
  • Norwegian first
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  • Spanish first
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English first
southampton
Level Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 bubbles Reviewed 1 January 2014

It's been a while since my last review on this hotel (2006) and I just wanted to confirm that the hotel maintains its high standard and it's just so convenient.

Our last two reservations here we have got an excellent price for this hotel by booking a "top secret" rate, where you don't know the name until you book. However because this is the only hotel attached to the terminal it's obvious! Check holiday extras and last minute.com for these rates.

We needed car parking as well but because it was only a long weekend break we made a separate booking for the car parking. This included the transfer to the terminal and then we walked into the hotel, through covered walkway.

Our room was quiet, clean and extremely comfy preparing us well for our early flight.

Will always to look to stay here when travelling from LGW.

Room Tip: Check the top secret room rates for lower fares!
See more room tips
  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cazz81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 2 January 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted that you had an enjoyable stay and found the hotels location convenient to catch your early morning flight from Gatwick Airports North Terminal.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Man, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 31 December 2013

We have stayed at the Sofitel Hotel,Gatwick airport countless times,whilst we go on holiday, but on the 7th September 2013, i had to lodge a compliant due to a noise issue in our rooms from the aircraft movements !
The Manager, Mr Harksworth kindly wrote back and apologized for our inconvenience and said he would upgrade us next time we visited complementary to a better room and facility's for our spoiled nights sleep at the Hotel .This i was quite happy with !
Over this Christmas holiday period, i tried to book this complimentary stay with them, only to find that the cleverly written and misleading letter from the manager is an upgrade to a better room yes, but it is going to cost me another £125 to book a room at the hotel so they can show me there improvements.
This i feel is very poor customer services and relations on behalf of the Sofitel Hotel group and i for one will not use the hotel again ,but will use the Premier Inn hotel located just outside the airport complex ,no harder to reach from the airport arrivals /departure lounges and less that half the cost of the Sofitel.
This has been handled badly in my view by the management team at the hotel and if other people experience the same poor standards of customer service as i have the new Premier Inn will always be very busy
If the current financial climate has taught the general public anything, it is that below standard service will not be accepted and health competition will reap the benefits of that poor service
A dissatisfied customer !!

Room Tip: Away from the airport runway noise
See more room tips
  • Stayed September 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank 325jason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 7 January 2014
Thank you for submitting a review.

The communication that was sent following your previous stay at the hotel detailed quite clearly that the hotel was offering a complimentary upgrade not a complimentary room. It is not our intention to mislead our guests and we take great care in our communications to state clearly what is being offered.

Naturally I am disappointed that what was an attempt to improve a future stay has had a negative impact. We are acutely aware of the level of competiton in and around Gatwick which is why we continue to try and improve all aspects of our service delivery.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
Level Contributor
197 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 bubbles Reviewed 30 December 2013

Stayed one night before our early morning flight. Check in was quite slow and not very friendly. Our room was very comfortable. However think hotel is very overpriced especially food and drinks. I am an A club member but found hotel was cheaper through booking.com not a good thing when being a member you would think you would get a good rate. Mentioned this to receptionist who did not seem bothered. Best thing about hotel was the really comfortable bed.

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank chrisb1233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 31 December 2013
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was very disappointed to hear that you were not satisfied with your check-in experience. I have passed your feedback to our Front of House Manager, who will be implementing additional retraining of our ambassadors. I do apologise for any inconvenience caused.

Please contact our Guest Relations team on your next stay on h6204-gr@sofitel.com if you have any queries or special requests prior to your reservation.

I do hope that your experience has not deterred you from staying with us again and it is my hope that you will give us another chance to better serve you in the future.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 30 December 2013 via mobile

Great hotel absolutely perfect for going on holiday,nice to wake up and be at the terminal!also got to use car park while away so was easier keeping car there.rooms were clean and tidy,lots of nice places to eat.had a fantastic meal in the brasserie probably best I've ever had although quite pricey!very much enjoyed hotel

  • Stayed December 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Emma-louise1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 31 December 2013
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted that you had an enjoyable stay and found our Park and Fly facilities convenient and a stress free start to your holiday!

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick hotel in the future.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerset, England
Level Contributor
88 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 30 December 2013

We booked a luxury room in Club Sofitel with lounge access as we wanted to make the evening before our flight out to our wedding a bit special. I thought the room was on the small side but it had the little extras you expect in an upgraded room and a nice view of the airport. The lounge access was a bit pointless in the evening but came in to its own at breakfast since you get served very quickly amongst very few people with the essentials of a continental breakfast. our check in process was a little slow but the staff were friendly and attentive. Free wifi was appreciated The best thing was the choice of restaurants. We ate our evening meal in the more informal The Café and frankly it was excellent. I'd stay here again if I was flying from Gatwick.

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank feedbackmatters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 31 December 2013
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted that you had an enjoyable stay and it made a special start to your wedding.

If you happen to have any special requests or queries then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Property: Sofitel London Gatwick
Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#3 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
Reservation Options:
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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