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“Very handy”

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Sofitel London Gatwick
Ranked #2 of 28 Hotels in Crawley
Certificate of Excellence
Bishops
1 review
“Very handy”
Reviewed 29 January 2014

Stayed here the night before our flight and chose here for the sheer closeness to the terminal. Check in was quick and efficient and it was so easy to go to the terminal to check in our luggage the night before. Room well appointed and quiet and we got it at a discounted price. Restaurant and bar a bit pricey but to be expected. Would stay again.

  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
Thank Fiona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 30 January 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted that you had an enjoyable stay and you felt that the hotels location was convenient for the check-in desks at the North Terminal.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Scotland
Level 6 Contributor
190 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 29 January 2014

A great hotel for an overnight stay before a flight. So easy to walk there from the north terminal. Extremely comfortable. Found food prices high, so ate in the airport terminal itself which is just a few minutes under cover.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank ObanTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 30 January 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted that you had an enjoyable stay and found the hotels location convenient to catch your early morning flight.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Larkfield, United Kingdom
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 29 January 2014

We booked a Park and Fly package deal with Holiday Extras, for staying one night at the Sofitel and eight days parking! Upon arriving at the Sofitel there was only room for four cars to pull up outside and unload luggage and with the Meet and Greet people in the way it seemed a bit congested, but we was patient and waited for a pleasant bellboy to come and help with our cases, whilst pointing me in the right direction to go and park the car!! Lovely service so far, and I had high expectations!! Drove around the car park with ease and found a space, beware the spaces are tiny, so make sure you push your mirrors in!! Upon making my way back to the Park and Fly desk I was met with Tony!! What a miserable person he was, he was so quiet and moody I had problems in hearing what he was saying! Make sure you don't have any key rings on your car key fob, because they "only want key!" He asked me what time my flight was coming home and I told him 2250 on 26th January, so he wrote down 2020! I pointed out this was wrong, but he just shrugged and mumbled something at me!! Great I thought, what excellent service, not! We took the lift to reception, and was met by Gabriella on the check in desk, what an ambassador for Sofitel, bright, cheery, and very helpful! Things were fine from then! We made our way up to room 290, lovely room, huge bed, spotless, clean bathroom! Liked the White Company bathroom freebies, first time I have come across free ear buds! Lovely deep bath, plentiful hot water! Lovely white fluffy bath sheets, you could almost wrap the towel around your body twice!! :-) We declined the food options, choosing to dine inside the North Terminal! Quick speedy check out at 10am next morning after a wonderful nights sleep! Once again we chose to take breakfast airside at North Terminal as i thought Sofitels price for breakfast was very expensive! On return from our super holiday, we was delayed by two hours, and thinking back to our run in with Tony, I was nervous of being charged an extra day as we now went into the 27th January at 0130hrs! No such problem, nice man on the desk, I forget his name, but so much more helpful than Tony! He advised that our car had not been moved and was in the same place I had left it! Brilliant!! I got our car park ticket and whilst looking at it noticed the paid charge, £252! £252 for eight days parking and a lovely stay at the Sofitel! I got a bargain paying £149, I highly recommend the Park and Fly package, superb! Just hope Tony sorts out his attitude!!

Room Tip: Standard rooms were more than adequate for us!! :-)
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Jason H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 30 January 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was most disappointed to hear about the difficulties you encountered upon your arrival. Your comments have been passed to our Front of House Manager, who would like to link his apologies in with mine. I sincerely apologise for the inconvenience caused.

Your comments have also been passed to Gabriella who has been praised for her hard work and commitment!

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Cala de Mijas, Spain
Level 4 Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 January 2014

We booked this hotel to stay for 1 night in January in order to get an early morning flight. The room was great, spotlessly clean and extremely comfortable. We had booked a family room for myself, my husband and our 10 year old daughter. Quite often when travelling with a child their bed is some rickety ´put you up bed´ which doesn´t look or feel very comfortable but her bed here was excellent - a double sofa bed which was already pulled out and made up for her when we arrived - she loved it and so did we. Bath and shower were both excellent and it was ideally situated for our flight the next day. Have stayed in the Hilton at Gatwick as well but this hotel was far nicer and would be my preference for future trips. Only criticism would be signage - we arrived off a flight at South Terminal on a cold January evening and had to find our way to the hotel at the North Terminal it took us 2 attempts before we were able to locate the hotel - so maybe some more signage so people can locate this great hotel more quickly?

  • Stayed January 2014, travelled with family
    • Value
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Helpful?
Thank Mandy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 29 January 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted that you had an enjoyable stay and were satisfied with the standard of our family rooms.

If you have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Farnborough, United Kingdom
Level 6 Contributor
448 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 27 January 2014

Having stayed in the hotel in November last year and having a mid morning flight we decided to returned. We were greeted by a charming young lady at the reception and quickly obtained our room key. On arrival at the room we found that we had been allocated a strange configuration in that it was set at an angle for no apparent reason seeing that the hotel is a square building. it did however make the room appear larger. The only drawback was the location of the toilet which was set at an angle thus making it impossible to sit square as there was a supplementary toilet holder on the wall. On waking and looking forward to a coffee in the room only to find that it had not been replenished after the last guest had left. As we were leaving shortly, there was insufficient time to obtain supplies from reception.

  • Stayed January 2014, travelled as a couple
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    • Cleanliness
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Helpful?
1 Thank 585Rodney585
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 28 January 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted that you had a comfortable and enjoyable stay. I do apologise that the tea and coffee tray was not replenished in your room and I have passed your comments onto our Housekeeping Manager for additional retraining of our ambassadors.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Property: Sofitel London Gatwick
Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Business Hotel in Crawley
#3 Romantic Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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