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“Functional Stay” 3 of 5 bubbles
Review of Sofitel London Gatwick

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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
London, United Kingdom
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Functional Stay”
3 of 5 bubbles Reviewed 5 February 2014

I stayed at the Hotel Sofitel in Gatwick as I had an early flight the next day. I think the Sofitel Brand is always very reliable and they have some wonderful hotels throughout the world, but this one lets itself down slightly though that may be because of the nature of the hotel as a transport hub rather than somewhere you would stay to see the sights.

There was nothing particularly bad about it, its just it lacks the finesse of the rest of their brand. The little things got to me : no Sofitel myBed ( a lovely custom bed setup specific to Sofitel), no Welcome Drink as an Accor Member, the Prestige suite was more two small rooms shoved together rather than a suite befitting its name.

The club lounge however was great, well stocked and helpful staff. Just wish the attention to detail was radiated throughout the rest of the hotel.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank NapoleonSnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 6 February 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was disappointed to hear that some aspects of your stay were not to your satisfaction. I do apologise if you were not satisfied with the standard of your Prestige Suite. All of our Prestige Suites are made up of a bedroom, with a connecting lounge and all of our rooms containing the Sofitel MyBed.

I have also passed your comments onto our Front of House Manager in regards to your Le Club status and have asked for the necessary retraining of our ambassadors to be implemented. I do apologise for the inconvenience caused.

If you happen to have any special requests of queries regarding a future stay in our hotel then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

I do hope that you will give us another chance to better serve you in the future and I hope to welcome you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,151 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,242)
Date | Rating
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English first
Toulon, France
Level Contributor
218 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 286 helpful votes
5 of 5 bubbles Reviewed 5 February 2014

This is an airport hotel so by it's very nature, it can be a soul-less, transient sort of place. But not the Sofitel Gatwick - I always find it warm, the staff nice, pleasant and helpful.

The Club Level rooms are I suppose a little tight on size if you're used to North American sizes, but they are well furnished, completely quiet as you work spotting planes climbing away. The lounge also on the 8th floor is great - canapes at night, light breakfast in the morning and a few drinks with smiling staff who I find always engage.

Technically, I suppose, with my Platinum Loyalty card an upgrade is possible if available, but I enjoy the club rooms so much, prefer to make sure in this property I land myself one!

Food is also pretty good for a chain hotel, at the normal Sofitel price-points (so a rather elevated!) but still well-cooked and I am told the DBB option is super value for money.

Will always stay here when transiting in and out of LGW - and nice to see my platinum Accor card gets a nod at check-in - in France, they are obviously so common, it means nothing;) !

Looking forward to my next stay at one of the best airport hotels in a few weeks. Thanks as always to the great team.

Room Tip: Pay extra for a club room on the airport side. Silent - and lots of action on the tarmac!
See more room tips
  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank IanCar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 6 February 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted that you had an enjoyable stay and were satisfied with the service and facilities we offer on our Luxury floor.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
Level Contributor
102 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 bubbles Reviewed 4 February 2014 via mobile

Room was everything we would expect from a 4star hotel, service standards at the bar were poor and completing paperwork for car parking was archaic! If you have all of my details why do you have to take them again? This hotel has everything going for it but somehow does not achieve its potential to delight

Stayed February 2014, travelled as a couple
Helpful?
Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 5 February 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was disappointed to hear that you were not satisfied with some aspects of your stay and I have passed your comments onto the relevant department managers to ensure retraining is implemented to prevent similar occurrences from happening again.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

I hope that your experience has not deterred you from staying with us again and we hope to welcome you back to the Sofitel London Gatwick, very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
County Galway, Ireland
Level Contributor
270 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 bubbles Reviewed 3 February 2014 via mobile

Stayed here before our holiday flight to Cancun. As always staff were friendly and efficient and the room was clean, quiet and comfortable. Food was good. Being able to walk into the airport terminal is such a bonus and transferring to the South terminal was quick and easy.

Stayed January 2014, travelled with family
Helpful?
Thank SFWOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 4 February 2014
We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

I am glad that your stay was enjoyable and that you were pleased with our location and facilities.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
Level Contributor
65 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 3 February 2014

I recently stayed at the Sofitel at Gatwick. This was not the first time. I have stayed at the Sofitel at Gatwick and Heathrow numerous times. Every time is the same experience. The staff are very polite. helpful and friendly. A standard room is well appointed and is great value for just over £100 pounds. I travel about four times a year and will continue to use this hotel chain as my preferred hotel when flying.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roderick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 4 February 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you had an enjoyable stay and were able to have a good nights rest before catching your early morning flight.

If you happen to have any questions or special requests prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and we will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Property: Sofitel London Gatwick
Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#3 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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