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“Outstanding service and quality”

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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 12 February 2014

Ours was a business trip, with an early departure (0650) from LGW North. Staying the previous night avoided the early commute. Using valet parking, the Sofitel was one minute's walk away from all facilities. The Hotel has outstanding levels of personal service and the Staff are well trained and supervised, as we have found with all Sofitel Hotels worldwide. The La Terrasse bar was excellent, the La Brasserie restaurant outstanding, the room well equipped and comfortable.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Sofitel.com
Thank hughwebbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 13 February 2014

Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted that you had a comfortable stay and found the location of the hotel convenient to catch your early morning flight from the North Terminal.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,941 - 4,947 of 8,367 reviews

Reviewed 11 February 2014

Listen... Do not save a few quid and stay down the road, bite the bullet, pay the extra cash and stay here for Park and Fly. Its worth the money and a great way to start your hols.You pull up outside, then stick your car in the hotel car park. Doddle. Have a drink in the bar, then eat at the great onsite chinese restaurant. Cheap and excellent..
Have a nightcap, sleep in a great room, wake up and walk 2 minutes in a covered walkway RIGHT INTO THE AIRPORT!! Sorted..
Best way to start your holiday..

Stayed: January 2014, travelled as a couple
1  Thank redstaruk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 13 February 2014

Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you had a comfortable and enjoyable stay and found our park and fly package convenient for travelling from the North Terminal.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2014

Although the bed was very comfortable, the room was so hot it was impossible to sleep. There was no window in the room, only into t0e central atrium. This meant that you could get no fresh air, and the curtains did not exclude the lighting completely. The air conditioning was so noisy, but we had to put it on. Not a very good start for a holiday!

Stayed: February 2014, travelled as a couple
Thank kay k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 12 February 2014

Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was disappointed that you had an uncomfortable nights sleep due to the heat in your room. The windows in all our rooms cannot open due to security reasons, however For your convenience we do have a Duty Manager who is available throughout the day and night, and had we been aware of your concerns at the time, we could have rectified them for you. When necessary we can also make appropriate room changes, but can understand that this may not have been convenient at the time.

I hope that your experience has not deterred you from staying with us again and it is my hope that you will give us another chance to better serve you in the future. Please contact our Guest Relations team on h6204-gr@sofitel.com ahead of any future booking if you have any special requests or queries.

Sincerely,

Graham Hawksworth
General Manager

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Reviewed 11 February 2014

Stayed here again when we had an early flight from the North terminal. About five minutes to walk from hotel room to security in the terminal - so convenient! Hotel is fine for one night, decent sized clean room, well equipped, everything worked. we used the Cafe type restaurant where we had a relatively light and good but not inexpensive meal: watch those wine prices! They're very steep.

  • Stayed: January 2014, travelled as a couple
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Thank Frankly Speaking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 12 February 2014

Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted that you had an enjoyable stay and you were able to relax before your early morning flight.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2014

So convenient to park and stay the night before flying from Gatwick's North or South Terminals.
Checking in and parking was easy and friendly.
Our room was well appointed and comfortable and actually quite up-market for just one night.
It couldn't be closer to the airport terminal with a covered walkway to the North and the Skyrail to the South. Our airline allowed "Twilight Check-in", so by 6.00pm we had disposed of our luggage and returned to the hotel for a drink and relaxing meal; next morning we just walked back into the airport and were on our way! Superb!
On our return it was quick and easy to retrieve our car and be on our way.

  • Stayed: January 2014, travelled as a couple
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Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 11 February 2014

Thank you for taking the time to post your comments regarding your most recent visit to our hotel.

I am delighted that you were happy with the hotels facilities and you found the location of the hotel ideal for your early morning flight the next day. It is always a pleasure to receive positive feedback and will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

If you happen to have any special requests or queries prior to your next stay then please contact the Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We hope to welcome you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2014

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 612Adrian
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 11 February 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 9 February 2014

Great location as adjoined to the North Terminal. With Parking included this Hotel was great value and a really good standard. Lots of choice to eat and drink within the hotel and again good value considering the Hotels location. Preferred choice when flying from LGW.

  • Stayed: March 2013, travelled as a couple
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Thank Jonny5-s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 11 February 2014

Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I am delighted that you had a pleasant stay and were able to relax in the hotels facilities before your early morning flight.

If you happen to have any questions or queries before your early morning flight then please contact our Guest Relations team on h6204-gr@sofitel.com and you will be happy to help.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#3 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range: £98 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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