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“Very noisy air conditioning”

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Sofitel London Gatwick
Ranked #2 of 28 Hotels in Crawley
Certificate of Excellence
telford
Level 6 Contributor
119 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Very noisy air conditioning”
Reviewed 5 April 2014

Stayed here before a flight, first time at this hotel
it looked lovely on website and as we have to travel looked forward to a great nights sleep in soft beds. However the air conditioning was so bad this didn't happen. The price is not cheap so we expected better.We are staying again in august so really hope some adjustments have been made!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TelfordHelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 6 April 2014
Thank you for taking the time to post your comments regarding your most recent stay.

I was disappointed to learn of your concerns regarding the air conditioning in your room and I would like to offer my sincere apologies for the inconvenience you encountered.

Please contact our Guest Relations team prior to your stay in August on 01293 555100 or e-mail guestrelations@sofitelgatwick.com so that we can ensure you experience a more enjoyable stay.

We look forward to welcoming you back to Sofitel London Gatwick.

Sincerely,

Graham Hawksworth
General Manager
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London, United Kingdom
Level 5 Contributor
53 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 April 2014

Stayed in this hotel 18th march for one night and 7 days parking. This hotel is right in the north terminal so brilliant for ease of access to both terminals. You park in their on site car park and that is where your car is when you return. The staff were attentive and very quick to help. The hotel is clean and very comfortable. The bed was very comfy. All facilities in room. The rooms are quiet and there is air con and heaters for your comfort. You can dine in the hotel, but as the airport is so close you can dine in the terminal. You get a good nights sleep and can have breakfast there also.

Room Tip: Have a room overlooking atrium not the ring road as atrium rooms are the quietest.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tina r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 5 April 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.


I was delighted to hear that you had a comfortable and enjoyable stay and you found the hotels park and fly packages convenient to catch your early morning flight.

If you happen to have any queries or special requests regarding a future stay, please contact our Guest Relations Team on guestrelations@sofitelgatwick.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth

General Manager
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Sherborne, United Kingdom
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 April 2014

Staying at the Sofitel when you have to be in the airport very early is brilliant. Clean bright room & helpful staff. Twin room as mother & daughter. Easy quick check out . Access to North Terminal direct via walkway?

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank TWW2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 5 April 2014
We thank you for posting your comments relating to your most recent stay at the hotel.

I was delighted to hear that you had an enjoyable stay and you were able to relax before your early morning flight.

We are linked directly to Gatwick Airport’s North Terminal via a covered walkway which is connected to the hotels main lobby.

If you have any special requests or queries regarding a future stay then please contact our Guest Relations team on guestrelations@sofitelgatwick.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorset, UK
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 April 2014

Have stayed three times now and each is fantastic, a good clean up market hotel that is fantastically well placed for an early morning flight. If you can run to an executive room then you get free drinks in the evening and a free continental breakfast in the morning. On site parking works well, you will be back ay your car before everyone else has left the airport building.

I booked through www.youparkandfly.co.uk got a great price.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingPublic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 5 April 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you had an enjoyable stay and were able to relax in our Club Sofitel lounge before your early morning flight.

If you have any queries or special requests regarding a future booking then please contact our Guest Relations team on guestrelations@sofitelgatwick.com and they will be happy to assist you.

We hope to welcome you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level 4 Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 April 2014

We stayed for 1 night before a morning flight to South Africa. Small room but didn't spend that much time in it. Room very quiet despite all the comings and goings and slept very well. TV and WIFI available in room but you have to pay for the latter beyond 30 minutes. Good food and drink options for dinner and breakfast. Cheaper in terminal but not as good. Breakfast for example was £15 or so and reasonable value. We have stayed in other hotels at GW and feel this is the best and most convenient for North Terminal, although certainly not the cheapest. We will certainly stay here again next time.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank richard m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 4 April 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted that you had an enjoyable stay and were able to relax before your early morning flight. We do offer complimentary WiFi for all guests for the duration of their stay. If there is any difficulties connecting then our Reception team can rectify this for you. I do apologise for the inconvenience caused.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on guestrelations@sofitelgatwick.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
High Wycombe, United Kingdom
Level 5 Contributor
74 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 3 April 2014

Very Impressive Hotel with pleasant people although food tends to be expensive.
Ideally situated for Gatwick Airport being within the North Terminal although you cannot hear any plane noise which is an advantage when you need a good nights rest.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank terrygrove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 4 April 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted that you had an enjoyable stay and you were able to relax before your early morning flight. I will of course pass your comments onto our ambassadors and ensure that they are given the praise they deserve for their hard work and commitment.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team at guestrelations@sofitelgatwick.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level 6 Contributor
168 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 3 April 2014

Had to do an overnight here on way to Italy. Easy check-in, nice room, comfortable bed. Good choice of 3 different restaurants, we ate in the oriental which was excellent, but pricey ( 5 starters and 1 drink each was £65). But generally very good, and handy for the check-in at Gatwick north terminal.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank slusheeman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 3 April 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted that you had an enjoyable stay and found the location of the hotel convenient to catch your early morning flight from Gatwick Airport’s North Terminal.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on guestrelations@sofitelgatwick.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Property: Sofitel London Gatwick
Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Business Hotel in Crawley
#3 Romantic Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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