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“What a bargain”

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Sofitel London Gatwick
Ranked #2 of 28 Hotels in Crawley
Certificate of Excellence
Woking, United Kingdom
Level 4 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“What a bargain”
Reviewed 24 April 2014

Stayed here prior to flying off on holiday, had no idea what it was going to be like as I booked it blind on a website that just gave it as an undercover hotel, no name.
As it turned out we paid less than the price of the premier inn but got a great 4* hotel.
Can't fault it in any way and I'd definitely stay here again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brotherlouis8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 26 April 2014
Thank you for taking the time to post your kind comments regarding your most recent stay in our hotel.

I was delighted to hear that you had an enjoyable stay and you were able to relax before your holiday.

If you happen to have any queries or special requests then please contact our Guest Relations team on guestrelations@sofitelgatwick.com .

We look forward to welcoming you back to the Sofitel London Gatwick.

Sincerely,

Graham Hawksworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 5 Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 23 April 2014 via mobile

I think if I had a flight out of the South Terminal I would still use this hotel and get the Airport Shuttle as this is in my opinion a much nicer hotel than the Hilton Hotel adjoining the South Terminal ( Which I've stayed in once ).
The rooms here are quite small, especially the Bathroom but the beds are extremely comfortable and as I'm only here for one night who cares.
I've never eaten in the restaurants but have eaten in the bar a few times, the burgers are excellent and the Club Sandwich is as good as any I've eaten anywhere in the world.
The Cocktail Bar overlooking the Atrium is a great place to unwind before bed.
See you in December

Stayed April 2014, travelled as a couple
Helpful?
2 Thank Papajohnsmoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 26 April 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you had a comfortable stay and you were able to relax in our La Terrasse bar and Kua bar.

If you happen to have any queries or special requests regarding your next stay please contact our Guest Relations team on guestrelations@sofitelgatwick.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick in December!

Sincerely,

Graham Hawksworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maidstone, United Kingdom
Level 3 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 April 2014

Stayed the night before Good Friday early morning flight . From concierge to front of house all the staff helpful and friendly .Rooms were spacious and the beds very comfortable tooo comfy didn't want to get up . Prior to retiring for the night had cocktails at the bar all staff friendly and efficient . Dined at the brassiere manager staff and chef very welcoming food was exquisite .A fabulous night . One down side the parking the ramps to the upper levels very narrow and need quite a bit of manoeuvring scratched the side of car apparently hotel know of problem as it happens all day every day . So if staying and have a larger car than a ford focus be warned . Would definitely stay again . Hilton at gatwick south get over to the Sofitel and see how it's done . Delia Smith.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Delia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 26 April 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you had a comfortable stay and you were able to relax in our La Brasserie restaurant before your early morning flight. I was very disappointed to hear that you were unsatisfied with the layout of our car park and sincerely apologise for the inconvenience this caused you.

If you happen to have any queries or special requests then please contact our Guest Relations on guestrelations@sofitelgatwick.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth
Level 6 Contributor
234 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 23 April 2014

We arrived at the hotel after a long flight. We were catching a domestic flight early the next morning so it was a short visit. The hotel was lovely and the room was great, only issue we had was when ear arrived we wanted to take a glass of wine up to our room. They were stalk taking in the bar so we had to go back to add it to our bill at reception which took ages as their tills were down. Something so straight forward turned into a bit of a drama. Would hesitate to stay here again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank summerfun81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 26 April 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you had an enjoyable stay and you were able to relax before your early morning flight, although I do apologise for the difficulties you had in our La Terrasse bar. Please allow me to express my sincerest apologies.

I hope that you will give us another chance to better serve you in the future and hope to welcome you back to the Sofitel London Gatwick soon.

Sincerely,

Graham Hawksworth
General Manager
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Poole, United Kingdom
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 23 April 2014

Slept one night before an early Gatwick flight. The room was clean, quiet, spacious modern.The bed was so comfortable, large and with plenty of pillows.We would definatly stay here again.
We ate in the restaurant there which was a little pricey but served excellent food for adults and children.

Stayed March 2014, travelled with family
Helpful?
Thank RACHAEL D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 26 April 2014
Thank you for taking the time to post your kind comments regarding your most recent stay in our hotel.

I was delighted to hear that your stay was enjoyable and that you were able to get a good night’s sleep.

We look forward to welcoming you back to the Sofitel London Gatwick .

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 23 April 2014 via mobile

I stayed here as part of a group for a meeting before a flight, and thoroughly enjoyed the experience. Can't fault the service, the breakfast, the meeting facilities, the beds, the rooms, anything! Well designed lobby, super soft beds, really happy and would return again!

Stayed April 2014, travelled on business
Helpful?
1 Thank Henri K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 26 April 2014
We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

I am glad to hear that you had an enjoyable stay and were pleased with our facilities.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on guestrelations@sofitelgatwick.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ipswich
Level 6 Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 22 April 2014 via mobile

We stayed here for one night before our flight to Florida, its how we like to start our holidays, the Sofitel hotels are so lovely, you feel relaxed straight away, I love it! The rooms are very comfortable, and luxuriously appointed, with huge dreamy beds, quality bathrooms, and plenty of space, (we always get a family room, so kids are in their own bedroom) We had a great rate that included dinner in the restaurant, the staff here were excellent, especially Bill, he came to chat with us to make sure we enjoyed our meal, we were very impressed. Food was really good too.
Being able to go straight through to the airport terminal is always a plus, overall, very happy customers, we feel Sofitel always take care of us, dont want to try anywhere else!

Stayed April 2014, travelled with family
Helpful?
Thank Louise F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 23 April 2014
Thank you for taking the time to post your comments regarding your most recent visit to the hotel.

I was delighted to hear that you always enjoy your stay with us and will certainly pass your feedback onto our ambassadors as I am sure that this will encourage them to keep up the hard work.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on guestrelations@sofitelgatwick.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Property: Sofitel London Gatwick
Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Business Hotel in Crawley
#3 Romantic Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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