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“Great hotel near terminal 4”

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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 29 April 2014

Returned our hire car before having a night here prior to leaving the UK. Everything was easy - very comfortable and quiet room, good wifi, and really helpful and friendly staff. Had a drink in the bar, dinner in the Oriental restaurant and breakfast in the brasserie. Easy check out and helpful to have our luggage collected and waiting on an airport luggage trolley. If we need a Gatwick hotel again, will choose this one.

  • Stayed: April 2014, travelled as a couple
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Thank SharonW2503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 30 April 2014

Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted that you had an enjoyable stay and were able to relax before your early morning flight. Your feedback will certainly be passed onto our ambassadors and given the praise they deserve for their hard work and commitment.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on guestrelations@sofitelgatwick.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager

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4,175 - 4,181 of 7,801 reviews

Reviewed 28 April 2014 via mobile

Very nice Busineess hotel - attentive service in all areas and my Top Rated for Gatwick area. Rooms are clean and modern with great beds(for UK) and good for rest of modern world. Three restaurants and two bars offer fast service and broad selection.

Stayed: April 2014, travelled on business
Thank Randy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 30 April 2014

Thank you for taking the time to post your comments regarding your most recent visit to our hotel.

I was delighted to hear that you had an enjoyable stay and you were satisfied with the service received in all of our bars and restaurants.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on guestrelations@sofitelgatwick.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2014

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Accorhotels.com
Thank Jenny W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 30 April 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 28 April 2014 via mobile

Stayed on a room only basis. Attractive interior design. No aircraft noise. Bath and separate shower nice. The only fault was that we were allocated an adjoining room - lots of loud girly chatting when guests returned to the room at 1 a.m! Only one easy chair in the room. Basement parking was £16 for 20 hours. Easy access from/to M25. Would certainly choose to stay again.

  • Stayed: April 2014
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Thank fandraw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 30 April 2014

Thank you for taking the time to post your comments regarding your most recent stay at our sister hotel, Sofitel Heathrow.

I was delighted to hear that you had a comfortable stay and you were satisfied with the standard of your room, however I was disappointed to hear that you were disturbed due to the interconnecting door.

We do hope that we will welcome you to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager

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Reviewed 28 April 2014

Did a post fly & stay here on return from holiday. Hotel is very convenient as bridge access to North Terminal. Hotel is very well set up for parking and hotel hold car keys whilst you are away and car is parked in a secure multi-story car park attached to hotel. Rooms are pretty generic but are of good standard with (noisy ) air-con and small bathroom, though do have bath & overhead shower which is a plus as a lot of airport hotels these days do only have shower and its good to have a nice soak after a cramped long flight. Concierge service was excellent with luggage collection from room straight into boot of car. Having stayed at the hotel before, we know that the food & beverage is expensive so did not use and cannot comment therefore on that area. We did note however, that though the hotel seems to have multiple F&B outlets, looking down into the atrium on them - they were all deserted ! Even breakfast the next morning was completely deserted - Perhaps reduce your extortionate prices Sofitel and gain more business. Overall we would use this hotel again for a park & fly stay as it is so convenient.

Room Tip: Standard rooms are adequate though do seem to all overlook the atrium, so beware of opening your cur...
  • Stayed: April 2014, travelled as a couple
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Thank Spaaddicts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 29 April 2014

Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you had a comfortable stay after your long flight and you were satisfied with our Park and Fly packages that we have on offer.

If you happen to have any special requests or queries regarding your future stay then please contact our Guest Relations team on guestrelations@sofitelgatwick.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager

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Reviewed 28 April 2014

I picked this hotel as it was close to Gatwick Airport well priced .Friendly staff and it met my needs. The room was comfortable and well equipped. The hotel was clean with decent beds and the staff were available for anything that I needed.

  • Stayed: May 2013, travelled on business
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Thank johowd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 29 April 2014

Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted that you had a comfortable stay and found the location of the hotel convenient to catch your early morning flight from Gatwick Airport’s North Terminal.

If you happen to have any special requests or queries prior to you next stay, then please contact our Guest Relations team on guestrelations@sofitelgatwick.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager

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Reviewed 27 April 2014

We use the Sofitel at Gatwick's North Terminal whenever we are flying off on out holidays from this airport. You can walk out of the hotel, along a covered corridor and straight into LGW's North Terminal in 2-3 minutes, without getting cold or wet.

The Sofitel offers one night stays with parking for 15 days for under £200 and to me this is a good deal. Arrive at the hotel and you are allowed to park out front and take your baggae up the escalator and into the lobby. You then need to either move your car to the hotel car park or rendezvous with the meet and greet parking offered, depending on what you have chosen to book.

Once the car is gone we often use the 'day before baggage drop' facility to get rid of our hold luggage without hassle. Remember to ensure you have travel clothes and enough toiletries in your hand luggage though!

The hotel lobby is pleasant and usually busy. Check in is quick and efficient. Porters can take your bags to your room or you can take one of the two vertigo inducing glass lifts.

Beds at the Sofitel are some of the best I have ever slept in at a hotel - extremely comfortable. The rooms are everything you would expect. Modern, well decorated and well equipped. The en-suite is well supplied with luxury toiletries.

Club rooms are larger and even better equipped. They also allow you access to the Club lounge where you can enjoy evening canapés and a continental breakfast including niceties like smoked salmon.

Standard breakfast is also very good withy a wide choice from the buffet.

All in all, this is very good hotel and a very good way to start or end your holiday.

Room Tip: Ask for one not too near a lift as there is a little noise at night
  • Stayed: October 2013, travelled as a couple
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2  Thank malcfreem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 28 April 2014

Thank you for taking the time to post your kind comments regarding your most recent stay in our hotel.

I am delighted that you were satisfied with our accommodation and facilities that we provide in the hotel. It is always a pleasure to receive positive feedback.

If you happen to have any special requests or queries prior to your next stay, then please contact our Guest Relations team on guestrelations@sofitelgatwick.com

We look forward to welcoming you back to the Sofitel London Gatwick.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#3 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range: £98 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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