Booked a park and fly package. Found the hotel very easy with directions.But what a disappointment to find the car park lift out of action. My husband (who was celebrating his 60th birthday) had to struggle with luggage and I had to carry overnight bags from the second floor.When arriving at the 'the Park and Fly' reception we were told they knew it had been out of action. So why hadn't any notices been posted on the lift doors to inform guests?
Check in was very quick and we found our room to be very comfortable.
Dinner was a little wait but we were not into any rush and therefore enjoy watching the hotel busy life pass us by. The dinner selection was ok, but felt the choice could be improved.
We slept well and enjoyed the morning breakfast the variety of choice.
On return we again found(18 days later) the lift was out of action!!!!!!!!!!!
To me this was not acceptable.the only consolation was the man on the Park & Fly reception requested a porter to help with our baggage . All in all the hotel is very comfortable and easy to Gatwick both north and south terminals. Would we book here again?
Only on checking that the lifts etc were all in working order. I must stress the management must address this issue urgently! (Arrival 09/04/14- 27/04/14).
- Official Description (provided by the hotel):
- An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more less
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- Also Known As:
- Sofitel London Gatwick Hotel Crawley
- Sofitel Hotel London Gatwick
- Sofitel Hotel Crawley
- Sofitel Crawley
- Crawley Sofitel
- Gatwick London Sofitel
- Gatwick Hotel Sofitel
- Sofitel London Gatwick Crawley, West Sussex