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“Here we go again!”

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Sofitel London Gatwick
Ranked #2 of 28 Hotels in Crawley
Certificate of Excellence
Edgeware, Middlesex
Level Contributor
102 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Here we go again!”
Reviewed 17 June 2014

We stayed here again as we had an early morning flight & the walkway to North Terminal is very convenient. I had already requested a quiet, high floor room so left my husband to check us in. He came back with a key for a high floor, inner courtyard room. It was very quiet but rather dark because of not having a outside window to let in the light & u really had to keep the blinds at least half drawn looking out into the courtyard. It was nice to have the mini fridge in the room. & the beds were very comfortable. We ate in the restaurant near the reception area. The food was average if a little pricey but there seemed to be a problem with the kitchen as it was very slow in coming & we had to ask our waiters to chase it up for us.

Room Tip: Higher floors are quieter
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank evieroselily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Evieroselily,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,495 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (1,302)
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Milton Keynes, United Kingdom
Level Contributor
286 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed 16 June 2014

Sofitel just get it so right.... I love to stay at these hotels before a long flight. Our room was clean and nice... We ate in the bar and it was very nice.. Loved the Thai Salad. Check in and out was easy and efficient. Great hotel, but not as good as Sofitel Heathrow

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Sarah T,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bend, Oregon
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 June 2014

One can't get much more convenient to London Gatwick airport. Our travels from the US and return required an overnight stay in both directions and we were very pleased with our choice of this hotel.

Our club level rooms were clean and comfortable and the club lounge was great; much better selection of food and beverage and service than any we've visited in the US.

The staff was warm and welcoming and we were able to leave a bag with them for 5 days. That was much more convenient than trying to find 'left luggage' service.

Room Tip: We enjoyed having a view of the airport. In spite of the proximity to a very busy airport we did no...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edd51766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Edd51766,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 16 June 2014

We returned very late at night from holidaying in Kos, you can imagine how tired we were. It was great to walk immediately from the terminal to the hotel and everything was ready for us. The lady on reception greeted us with a big smile and was really helpful. A lovely room, everything you could possibly need. Spotlessly clean and just what we needed.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank RITA L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 17 June 2014
Dear RITA L,

Thank you for taking the time to post your comments regarding your recent visit to the Sofitel London Gatwick.

I was delighted that you had a comfortable nights stay and found the location of the hotel convenient from access from the Terminal after your late night flight from Kos.

I hope that we have the pleasure of welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

James Berry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 15 June 2014 via mobile

This hotel is the best location for Gatwick airport as it is directly connected via tunnel to the terminal

Rooms are of a good standard and very comfortable. Service in the Club lounge was really good and a variety of F&B on offer

The Asian restaurant has some lovely dishes, although a little pricey for what they are. Service here was a little rushed but service in the bar area was really good

Overall, I would recommend!

Stayed April 2014, travelled with friends
Helpful?
Thank GlobeTrotterCDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Trina1991,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Property: Sofitel London Gatwick
Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Business Hotel in Crawley
#3 Romantic Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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