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“Excellent but pricey”

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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Eastbourne
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Excellent but pricey”
4 of 5 bubbles Reviewed 10 July 2014

We have stayed here twice prior to flying from Gatwick. The rooms are definately 5 star and the food is superb. Drinks too are of good quality. Parking is easy in the attached car park and the service is also excellent. The downside is the price. Roughly twice the cost of the Premier next door! Drinks and food were also dear and you had to have waiter service, therefore feeling obliged to tip.
Nice if you are a business traveller and the firm are paying. Expensive for a holiday start though.

Room Tip: All rooms seem to be of similar standard in our experience...and that is good standard.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank grahamkendalluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Grahamkendalluk,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,263 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,258)
Date | Rating
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English first
Sheffield, UK
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

We stayed here for one night before a flight out of Gatwick North Terminal. I had booked a family room - wow - there were two adjoining bedrooms with large, very comfortable beds and televisions in each room - why couldn't Sofitel have a comparable hotel with similar rooms in Central London?

  • Stayed June 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank alexsinanan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 11 July 2014
Dear Alexsinanan,

Thank you for taking the time to post your comments regarding your most recent visit to our hotel.

I was delighted to hear that you had a comfortable stay and you were satisfied with the size and quality of our Junior Suite.

We do have our Sofitel St. James located in the heart of London and Sofitel Heathrow, who offer similar packages and suites which could be suitable to any further requirements when travelling through London.

I hope we have the pleasure of welcoming you back to the Sofitel London Gatwick very soon.

Kind regards,

James Berry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
78 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

If I am staying at Gatwick I usually use the Sofitel. Clean, next to the terminal and fairly quiet for an airport hotel. Nothing brilliant or exciting but nothing much wrong with it. Asian restaurant is good and not too pricey for a hotel. My only major gripe with this hotel was my room only having one power point for my PC/phone etc. Really frustrating when you have multiple devices as we all do these days. I looked hard for another one but saw nothing. Overall, for an airport its good and you are not there for a weeks holiday just to connect for your flight. Staff pleasant and spacious lobby if you want to pad around.

Room Tip: Ask for an external room. The internal ones are quieter but only have a view of the lobby.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Bestie411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Bestie411,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reykjavik, Iceland
Level Contributor
157 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

Stayed at this hotel prior to flying from London Gatwick. The hotel is attached to the airport (not like the "wrong" Premier inn which is a walk from the airport). It cost a bit more, but here you get what you pay for. Decent bed. Nice environment. Warmly recommend it, and would stay again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Krissigu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 10 July 2014
Dear Krissigu,

Thank you for taking the time to post your feedback regarding your most recent visit to our hotel.

I was delighted to hear that you had a comfortable nights stay and you found the location of the hotel convenient to catch your early morning flight.

I do hope that we have the pleasure of welcoming you back to the Sofitel London Gatwick very soon.

Kind regards,

James Berry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey, United Kingdom
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 9 July 2014 via mobile

One of my favourite hotels. I stay here as a stop over 4 times a year. It's like coming home. Very well designed rooms with a lot of thought. The beds are up there as the most comfortable I have ever slept in. Price wise it is excellent value, although the new Premier Inn has probably helped. Even if I'm flying out of south terminal this is the best hotel, and probably closer than the Hilton by the time you get to your room (they are some distance from reception)!

Stayed July 2014, travelled on business
Helpful?
Thank Mike_Lunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Mike_Lunch,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
314 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

Booked a room here with parking last minute.. Very organised, good price and so easy to get into the terminal.. Check in for our room was a little chaotic luckily being shortened by being a member of their loyalty scheme. However do think the hotel could be better on this front. I have stayed at the sofitel at heathrow many times before and it did seem a lot faster even with as many people. Room was adequate if slightly on the small side. However bar and restaurant staff were really lovely. They were efficient and quick despite being busy, wine and food were quick but tasty. Would definitely visit again but check in needs improvement.

  • Stayed May 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank anon19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Anon19,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Property: Sofitel London Gatwick
Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#3 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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