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“I can't believe the airport is so close.”

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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 15 July 2014

I stayed here prior to a meeting.
The staff are so pleasant, it's like being in a different era. They are polite and respectful.
Rooms are comfortable and roomy.
Absolutely no noise at all from the traffic outside, only the quiet hum of the A/C.
I ate in my room and just had a pizza. It was probably the most heavily laden pizza I have ever had and it tasted freshly made. Beautiful.
Great hotel.

Room Tip: All rooms appear good.
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  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank MandM_Sale_Cheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded 22 October 2016

Bonjour MandM_Sale_Cheshire,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,246 - 4,252 of 8,091 reviews

Reviewed 14 July 2014

Not to keen on this hotel. Very expensive for nothing special. Staying here for 1 x night & parking for the car for 10 days. We'd have done better getting a taxi. Staff pleasant. Didn't try the food as we'd already eaten.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Debbie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 16 July 2014

Dear Debbie G,

Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was disappointed to hear that the hotel was not to your satisfaction, although happy that you were satisfied with the quality of service you received from our team.

I do hope that you will give us another chance to better serve you in the future. Please contact our Guest Relations team on guestrelations@sofitelgatwick.com and they will be able to look after any further requirements for you.

Kind regards,

James Berry
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014

We've stayed at the Sofitel London Gatwick to catch a flight to Las Vegas the next day. Very practical as easy access to British Airways at North Terminal.

Quick check-in, super friendly staff, nice rooms. We were upgraded to the superior room on the 8th floor which gave us access to the Sofitel Club Lounge with complimentary drinks and snacks and fantastic views onto Gatwick Airport. Staff (especially Jasmin from the reception) was super helpful and friendly. Rooms were clean and we had an amazing sleep.

We will definitely stay here again for our next long distance flight from LGW.

Room Tip: Ask for an upgrade on 8th floor.
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank CKPleiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded 22 October 2016

Bonjour CKPleiser,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

British Airways put us in the hotel overnight due to a flight delay and it was a wonderful experience. We were on the 2nd floor, near the road and never heard a sound. The windows must be triple thick. The bathroom had both a shower and a full tub, lovely towels etc. Every sort of power supply imaginable had an outlet on the large desk. Because BA provided both dinner and breakfast vouchers in the hotel for us we stayed in and enjoyed ourselves. The Green Curry chicken on the fixed price dinner was wonderful. Breakfast buffet includes everything you would ever want. Except possibly salsa. Being from Texas, we like our eggs with spicy salsa ;-) But no worry because everything was perfect, clean comfortable and very convenient to simply walk over to the terminal inside.

Room Tip: I liked being on the lower floor. Completely quiet and easier to negotiate the spaces with or witho...
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Kathy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded 22 October 2016

Bonjour Kathy T,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2014 via mobile

I stayed on the fourth floor and my rest was not disturbed at all. The bed was comfortable and the room had everything I needed: refrigerator, tea/coffee, safe, TV, ironing board and bath. The breakfast had ample hot and cold items with cakes and pastries. It's not the cheapest place to stay but you have the convenience of being next door to Gatwick North Terminal. The only thing that I would improve is the room carpet as it was stained in some parts (hence 4 stars). I look forward to returning!

Stayed: July 2014, travelled solo
Thank Tony L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded 22 October 2016

Bonjour Tony L,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

We have stayed here twice prior to flying from Gatwick. The rooms are definately 5 star and the food is superb. Drinks too are of good quality. Parking is easy in the attached car park and the service is also excellent. The downside is the price. Roughly twice the cost of the Premier next door! Drinks and food were also dear and you had to have waiter service, therefore feeling obliged to tip.
Nice if you are a business traveller and the firm are paying. Expensive for a holiday start though.

Room Tip: All rooms seem to be of similar standard in our experience...and that is good standard.
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  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Service
Thank grahamkendalluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded 22 October 2016

Bonjour Grahamkendalluk,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

We stayed here for one night before a flight out of Gatwick North Terminal. I had booked a family room - wow - there were two adjoining bedrooms with large, very comfortable beds and televisions in each room - why couldn't Sofitel have a comparable hotel with similar rooms in Central London?

  • Stayed: June 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank alexsinanan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded 11 July 2014

Dear Alexsinanan,

Thank you for taking the time to post your comments regarding your most recent visit to our hotel.

I was delighted to hear that you had a comfortable stay and you were satisfied with the size and quality of our Junior Suite.

We do have our Sofitel St. James located in the heart of London and Sofitel Heathrow, who offer similar packages and suites which could be suitable to any further requirements when travelling through London.

I hope we have the pleasure of welcoming you back to the Sofitel London Gatwick very soon.

Kind regards,

James Berry
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#3 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range: £94 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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