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“SOFITEL, GATWICK AIRPORT”

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Sofitel London Gatwick
Ranked #2 of 28 Hotels in Crawley
Certificate of Excellence
TETNEY
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“SOFITEL, GATWICK AIRPORT”
Reviewed 5 August 2014

Had a one night stay here, before catching an early morning flight. Highly recommend this hotel- no noise at all-even though only a short walk from the terminal. Fantastic service at reception, excellent restaurants, wonderful room etc. It was a lovely relaxing start to our holiday flight. We left the car in their care(all inclusive), which was driven round to us on our return journey. The biggest benefit was that it is only a short walk from the hotel to the terminal- and all under cover!

  • Stayed December 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VALERIE C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 7 August 2014
Bonjour Valerie C,

Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick.

I was glad to hear that you were pleased with our hospitality and accommodation that we provide in the hotel and I will of course pass your kind comments to our ambassadors and praise them for their hard work.

We look forward to welcoming you back to Sofitel London Gatwick.

Sincerely,

James Berry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,328)
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Southampton, United Kingdom
Level 6 Contributor
202 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 5 August 2014

What can I say the hotel just keeps getting better, nice room, very friendly staff, easy car drop off and collection walk straight to departures? Thanks again for making the start of our holiday so special.

Room Tip: No need all rooms are good if you are a light sleeper then ask for a room away from the mono rail.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Martin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Martin G,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 4 Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 August 2014

My fiance and I stayed at Sofitel the night before our flight and we loved it! The room we stayed in was small, but just what we needed for the nights stay. We loved how close it was to the terminal, and it was so easy to access everything and get around. If we fly into Gatwick again we will definitely stay again! The restaurant is very nice, but a little pricey, just something to keep in mind if you are traveling on a budget! We travelled a couple weeks before Christmas, so the hotel was so charming, with all the decorations!

Room Tip: We just took a standard room and we were not disappointed! It was perfect for what we needed!
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  • Stayed December 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grato9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 6 August 2014
Bonjour Grato9,

Thank you for taking the time to post your feedback regarding your most recent visit to our hotel.

I was delighted to hear that you had an enjoyable stay and I will of course pass your kind comments onto our ambassadors as I’m sure that this will encourage them to keep up the hard work!

Thank you for your comments and I look forward to welcoming you back to the Sofitel London Gatwick very soon.

Kind regards,

James Berry
General Manager
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cheshire
Level 4 Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 August 2014

Conveniently located so that you just walk over to he North Terminal. Lovely, clean, spacious rooms. Surprisingly quiet, lots of people coming and going, great place to people watch would definitely stay again.

Room Tip: I would choose a room looking into the quadrant for quiet
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank familyfun05cheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Familyfun05cheshire,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newark, New Jersey
Level 5 Contributor
85 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 4 August 2014

I am a much travelled customer through Gatwick, This hotel used to be great, sadly it has slipped badly, arrived late (11pm) after a long and delayed flight, had an executive room with club access - this was closed, no mini bar and no food at this time. The bar did eventually get us 2 drinks, £26 for 2!
The room was fusty, tired and lacked toiletries and I was left asking where is the executive part here, the ac was noisy and did not work well. Morning breakfast struggled to get a quick coffee, no take away option before getting an early start for central London meeting.
The final sting was to charge an EXTRA £16 for parking my hire car for 6 hours! No Wifi access working, and no help with luggage - Front desk manager was rude and arrogant and said that was these were policies, the whole thing nothing executive, none of my colleagues will now use this hotel simply because of arrogance and this is a premium price with little or no service and standards slipped badly.

Room Tip: Use another hotel in gatwick
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  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
4 Thank AngeliaJolie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour AngeliaJolie,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunderland, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 August 2014

Excellent hotel when you've got an early flight. Rooms are spacious and comfortable,. You'd think that it would be noisy overlooking the runway but no, well insulated and very quiet indeed. There's a corridor form the hotel to the North terminal so about 10 mins walk - perfect. Food and drink is quite expensive but you can't have everything.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Jimmy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 4 August 2014
Bonjour JimmyT,

Thank you for taking the time to review your recent stay with us.

I was very happy to hear that you found the location of the hotel convenient for access into the North Terminal and you were able to have a comfortable nights stay prior to your flight.

I do hope that we have the pleasure of welcoming you back to the Sofitel London Gatwick very soon.

Regards,

James Berry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falmouth, Antigua
Level 5 Contributor
75 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 2 August 2014 via mobile

Over the years I have stayed at the Sofitel at LGW over 30 times. It's very convenient for us to be able to be right at North terminal for morning flights; no stress, wake up and walk straight into the departure lounge; ( more or less!) Typically the rooms are good, linens are comfortable and even the main restaurant is good, which is rare for an airport hotel! All in all it's been very good, until today.......
I check in at 12.30, I am greeted by a rude, robotic, front desk woman, who informs me, after I have been flying for the last 11 hours, that check in time is at 1400 hrs and if I want to check in sooner, I will have to pay an additional 30GBP, she then tells me it's "new policy as of 2nd July"! This is outrageous, it's an airport hotel and you should always be able to checking somewhat earlier! How can they have the audacity to try this on??? I am not at all impressed; it looks as if I will now become a customer of the Gatwick, Hilton; a shame, but I won't pay the extra 30 GBP just out of principle!

Stayed July 2014, travelled on business
Helpful?
1 Thank Antiguamon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Antiguamon,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Property: Sofitel London Gatwick
Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#3 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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