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“Another perfect stay..”

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Sofitel London Gatwick
Ranked #2 of 28 Hotels in Crawley
Certificate of Excellence
London, United Kingdom
Level 5 Contributor
63 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Another perfect stay..”
Reviewed 22 August 2014

It's simple here - they offer the best and pretty much deliver it..
The people do care and it is often busy so there was a little delay at dinner time but the quality was very good.
They are accommodating for special room requests which really helps and then with the options of where to eat, including easy access to the Airport (if you're on a tight budget) - or any last minute items you need, especially handy if you have an early flight.
Anyway I would highly recommend this hotel.

Room Tip: Well if you like watching planes taking off - ask for a room on a high floor facing the airport. It...
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Doreen626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Doreen626,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,601 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,320)
Date | Rating
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Jamaica
Level 4 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 August 2014

I stayed here overnight as I had to catch an early morning international flight. The staff was welcoming and very helpful from the moment I arrived in a taxi and was immediately approached and welcomed by the doorman/porter who had to cross the driveway to open the taxi door for me. When my taxi driver informed me that he could not accept payment by credit card as he was not equipped to do so, the porter directed me to the nearest ABM and kept an eye out for my return to the taxi, immediately assisting me by unloading my luggage and escorting me into the foyer with my luggage. The front desk staff was pleasant an efficient. I was assigned my room within a matter of minutes! The room was clean and comfortable. I had room service for dinner... The person who took my order was very pleasant and promised me my dinner within half hour... It arrived within twenty-five minutes and was brought to me by a most pleasant and smiling young man. The food was tasty and the portions were ample. I had a good night's sleep as the bed was firm and comfortable. Checking out was as easy and efficient and pleasant as the checking in process. I will definitely stay at this hotel again when next I come this way.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Service
Helpful?
Thank PCM65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 23 August 2014
Bonjour PCM65,

Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick.

I am delighted that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback and will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We truly value your loyalty and look forward to welcoming you back to Sofitel London Gatwick on many future occasions.

Sincerely,

James Berry
General Manager
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London
Level 4 Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 21 August 2014

Have stayed here a few times, travelling from Gatwick and can honestly say it's a great hotel. The rooms and amenities are excellent, the walk to the Terminal is fantastic and beats waiting for a bus!

A really good start to holidays and would highly recommend this hotel as it is more than just an 'airport' hotel.

Service, cleanliness, comfort - it's all there!

Room Tip: High floor
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  • Stayed September 2013, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Sunflower_xxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Sunflower_xxx,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Level 4 Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 August 2014

Lovely hotel and very convenient being at the airport the night before and being able to park here.
£180 for bed only and 8 days parking. The greeting we got wasn't all that. Stood around for ages and then was told where to take the car and then eventually they booked the car in and then I said...oh can we check in the hotel and he said oh that's upstairs. As if I you already know all these things.
Then we booked in to the hotel and that was fine but when we got into our room the feather free we had requested due to allergies had not been sorted and there was even a feather mattress cover omg.Eventually they came and changed it all but there was a bit of a language barrier.
We ate at the Chinese restaurant in the foyer. The staff were pleasant but unfriendly.
A set meal for two with 3 glasses of wine and water was £110 far too expensive for what it was.
Yes you can hear the monorail ( right outside our room) just have to get used to it.
Comfortable mattress.

Room Tip: Be aware the monorail goes past the windows, but hey it is an airport. :)
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  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank JacquieAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 23 August 2014
Bonjour JacquieAnn,

Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick.

I was sorry to learn of your concerns regarding your stay at our hotel and would like to offer my sincere apologies for the disappointment you expressed.

We generally receive very positive comments on the friendliness and attentiveness of our staff, and I am disappointed that you did not experience this at the Park & Fly desk and that your check-in took longer than expected. I have addressed your comments with the hotel Ambassadors.

With regards to your comments about the Gatwick Oriental, I have passed your feedback on to the restaurant manager, who has asked for his apologies to be linked with mine.

I hope this experience has not deterred you from using our facilities in the future. Please contact our Guest Relations team on guestrelations@sofitelgatwick.com and they will be able to look after any requirements for you.

Sincerely,

James Berry
General Manager
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Hampshire
Level 5 Contributor
51 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 21 August 2014

We always travel to Gatwick the day before and stay at the Sofitel.
We stay in a club room.
Positives

Location
Reception staff were friendly
Communication that I had with the staff prior to the stay where I requested a runway view was good
Very comfy bed and blackout blinds equal a good nights sleep.

Negatives

The room is looking very tatty
Basics that I would expect in the room were not there e.g. decaffinated teabags and biscuits
water goes everywhere when you have a shower
We also have access to the club lounge so we popped in for a drink. The machine was switched off and all the teabags were empty so that was rubbish.
We then went in the evening for cocktails and canopes. This was not as good as previous visits. The drink selection was poor. They had no diet mixers so I had to go to our mini bar and use the diet coke from there, as did another couple. People were also asking for things like rose wine and they didn't have that. I don't know if they have taken out tables but there seemed fewer places to sit and couples had to share tables or sit at the reception desk.
Service in there was also poor one time we had to wait 20 minutes for a drink, she wasn't busy. Or we had to ask for a drink which was a bit embarrassing.

Just not the same. Might be time for a change on our next stop over.

Room Tip: Runway views are great
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Butterfly34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Butterfly34,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LONDON
Level 4 Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 August 2014

Really makes a nice start to a holiday to stay the night before flying the following day. Very convenient. Very helpful that there is a fast track check out system that makes leaving early in a morning stress free

  • Stayed August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank DAVID K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour DAVID K,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Property: Sofitel London Gatwick
Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#3 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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