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“great value for money!” 5 of 5 bubbles
Review of Sofitel London Gatwick

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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
london
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“great value for money!”
5 of 5 bubbles Reviewed 27 August 2014

stayed one night prior to an early morning flight. Booked as a 'hidden hotel' for £95.
Couldnt have been better. Quick check in, room was comfy and great view of the planes and terminal building, although soooo quiet.
Was nervous about where we would eat reasonably. But we ate fabulous burger and all the trimmings and had a bottle of wine, for normal pub prices, in the bar.
Great nights sleep, and a short walk to the terminal....bliss!!!

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank cate j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 10 September 2014
Bonjour cate j,

Thank you for taking the time to tell us about your recent experience at the Sofitel London Gatwick.

I am delighted to hear that you were satisfied with the services and facilities that we provide in the hotel and I will of course pass your kind comments to our ambassadors and praise them for their hard work.

At Sofitel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us.

We look forward to welcoming you back to Sofitel London Gatwick in the near future.

Kind regards,

James Berry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,117 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,239)
Date | Rating
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English first
Frankfurt, Germany
Level Contributor
46 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
4 of 5 bubbles Reviewed 26 August 2014

I really like this hotel, and have spent a total of around 15 nights there. It's the most expensive Gatwick hotel I believe, and it certainly feels the most luxurious. Very professional and polite staff, extremely comfortable rooms, great shower and good sound proofing.
I'm not a snob, I've stayed in some really dreadful places eg. £3 per night in Cairo, as well as some of the best, but if I'm paying £125 per night there are certain things I don't really want to see.
This hotel, despite being the priciest at Gatwick, seems to attract a lot of very scruffy people on 1 night stays. We're talking shorts, t shirts, sandals, trainers, even late in the evening when it's near freezing outside. Loads of badly behaved children running around screaming, jumping up and down on the sofas in reception in outdoor shoes, totally unchecked by their parents, every single night I've been there.
As I said in the title, this hotel is a bit of a contradiction. It's the most expensive and luxurious at Gatwick, but in the bar they have football blaring out from the tv, rather than some nice laid back music, and this only serves to encourage the rather chavvy clientele.
The breakfast buffet has good quality food, very nice eggs and bacon. At £17 I think it's fair value. I'd love to try dinner there, but at around £100 with wine for 1 person I'm just not prepared to risk having an expensive meal ruined by having uncontrolled kids running around the tables screaming, unchecked by their chavvy, short and trainer wearing parents. I expect that in McDonalds when I'm paying £2..

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank wilystoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Wilystoat,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 bubbles Reviewed 26 August 2014

We had a park and fly package. Arrived, parked, transferred to the North Terminal for a BA Long haul 12 hour flight to Mauritius with BA. Parking reception OK, BA flight excellent, Mauritius hotel good to very good, return flight with BA also excellent.
Arrived back for overnight stay at Sofitel - check-in poor to average had to explain the booking not once, not twice, but eventually they 'got it'. Decide to have a room service light meal and early night after travelling 12+hours, plus airport formalities ~ say 16 hour day.
Room service menu very poor, Fish and Chips, Burger n Chips, Soup n Roll, or Pizza. All with 12.5% Service charge and £3 Tray charge. So for two drinks and two 'meals' we had yes you guessed - 2 Tray charges albeit for one er..... tray! Needless to say that was challenged and to be fair they fessed up and said it was a er... mistake. Got up early for breakfast -they start at 6:30AM for cooked breakfast, prior to that its continental only. So arrived at 6:30AM on the dot, the cooked breakfast was luke warm and stewed, should have had the continental - what a mistake.
So was stopping at the Sofitel Gatwick.
Grossly overrated and priced, no help with luggage, and by the way the way from the concierge, "the car parks over there....!"

  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Brodders52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 10 September 2014
Bonjour rodders52,

Thank you for taking the time to review your recent stay with us.

I was disappointed that your stay with us did not meet your expectations and you felt there was lack of choice from our 24 hour Room Service menu. Our Breakfast is available from 5am, where a continental breakfast is served, however from 5:30am onwards you are able to order hot breakfast items from our a la carte menu and the chef would be happy to prepare this for you. I sincerely apologise for any inconvenience caused.

I do hope that you will give us another chance to better serve you in the future and hope to welcome you back to the Sofitel London Gatwick.

Kind regards,

James Berry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Chailey, United Kingdom
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 26 August 2014

Had early flight from North Terminal so treated ourselves to room. Very clean, comfortable beds. Clean bathroom, nice toiletries. Nice atmosphere, very quiet. Staff polite. Very quick walk to north terminal check-in.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank brianroyston3059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Brianroyston3059,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
187 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
4 of 5 bubbles Reviewed 26 August 2014

This is a fairly good Sofitel, and features all the things you would expect from an airport hotel: Good firm beds, choice of pillows and everything you need for a good night's sleep.

Being a Platinum Accor members, we were upgraded and our room was excellent. I'm surprised to read that other reviewers had poor rooms.

The hotel itself is ideally located for north terminal departures - you only need to cross the road on exiting the hotel. We only stayed one night, and opted for a parking package for 4 nights which is the best thing about the experience. All other parking at LGW is either too expensive, or you are ferried to long therm car parking miles away via a bus that stops every 100 yards. On return, were so pleased to be able to exit the north terminal, cross the road, and pick up our keys and drive away. This alone makes it good value for us compared with long term parking or a taxi, particularly as we were leaving on a very early flight.

However, that said, this hotel is otherwise not cheap and it is not quite as plush, lovely and new as the Sofitel T5 at LHR.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Suki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 10 September 2014
Bonjour Suki B,

We thank you for posting your comments relating to your most recent stay at the hotel. Your feedback enables us to continually review our service delivery and standards.

I am glad to hear that your Platinum Le Club status was recognised and that you received your complimentary upgrade entitlement to our Luxury floor with access to the Club Lounge.

I am also happy to hear that you found the Park & Fly package competitive and convenient. For your information we do have a covered walkway adjoining us directly to the North Terminal, please do not hesitate to ask one of our Ambassadors next time, who will be pleased to direct you.

It is refreshing to hear that you find us comparable to Sofitel London Heathrow at Terminal 5, and I am glad you appreciate that theirs is a newer build property than ours.

We look forward to welcoming you back to Sofitel London Gatwick in the near future.

Sincerely,

James Berry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea, United Kingdom
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 25 August 2014

This hotel is great, we normally stay at the Hilton when we fly from gatwick however for a change stayed at he Sofitel. Really happy we made the swap.

Unlike the Hilton this hotel is really well maintained, and nicely decorated. The hotel is very clean and nicely decorated.

The rooms are more than adequate and the beds very comfortable.

This hotel is located a short walk through the adjoining tunnel to terminal and is so convenient.

We will definitely be staying at this hotel next month when we travel again next month.

Room Tip: Great hotel, opted for a view of the terminal so could see the planes take off and land with no nois...
See more room tips
  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Service
Helpful?
Thank Joy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, 10 September 2014
Bonjour Joy L,

Thank you for taking the time to tell us about your experience at the Sofitel London Gatwick.

I am delighted that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback and will serve as an encouragement to all of our staff as
we strive to continuously improve the quality of our services.

We look forward to welcoming you back to Sofitel London Gatwick.

Kind regards,

James Berry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 25 August 2014 via mobile

Must say all was very good here, professional staff with service. Room was lovely, clearly recently refurbished. Had a meal at the Oriental restaurant, food was very good. This is the way to prepare for your holiday, so would do this again and that includes the Sofitel.

Stayed August 2014, travelled as a couple
Helpful?
Thank pshrimpt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Pshrimpt,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Property: Sofitel London Gatwick
Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Business Hotel in Crawley
#3 Romantic Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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