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“Should be 5 star”

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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Edinburgh, United Kingdom
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Should be 5 star”
5 of 5 bubbles Reviewed 19 September 2009

Stayed one night before flying out. Fantastic hotel, really friendly staff, clean stylish rooms and so on... The beds were so comfortable I didn't want to get up! Only a ahort walk to the North Terminal. Will definitely stay here again when flying for Gatwick. Even better I got this for less than £45 with Holiday Extras!

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank karma_21uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Karma_21uk,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,253 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Unknown
Level Contributor
103 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 bubbles Reviewed 18 September 2009

i have stayed at this hotel a lot with work : rooms nice, breakfast lovely. however, the female staff need to be trained in customer service and the male staff should tone the flirting down a bit.
Over breakfast, two of the (foreign) staff started flirting with me just because i was polite to them. on my stay in January, one guy at breakfast asked me 'to make party in Brighton' with him.
Two of the receptionists (female, south african/aussie, not quite sure) were terribly rude to me. My flight got diverted to East Mids due to bad weather and I was late getting to the hotel. my company had paid for the room for me upfront so the room was def there. the receptionist said they werent allowed to check me in as the computer was broken (yeah that old chestnut, the manager even told me later they sold my room) and shouted at me to Hurry Hurry to their sister hotel, a 15 min drive away. they were also horrible to 4 pensioners who just got off a long haul flight and they were crying. that day there had been a warning not to drive as the snow was that bad in south england, so we were dubious about driving to the hotel. when i complained about the receptionist and asked to speak to her superior, she said she was the superior (although she was about 25) and accused me of being ageist!
staff aside though, the hotel is lovely!

  • Stayed April 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 050810a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour VindalooQueen,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
west midlands
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 17 September 2009

Stayed here for one night before my recent trip to Vegas. I don't really know what I was expecting but I don't really think the place was anything to write home about. Gatwick is an absolute mess at the moment and for us the only way to access the hotel was throughthe Car Park, we were tired and jaded after it took nearly 2 hours to clear security after our Easyjet Flight from Edinburgh, I just think I was expecting a little bit more. The Lobby of the hotel is stunning, bright, modern and absolutely huge but when we got in the room I just felt that it didn't seem much different from any other airport hotel and the only difference between the Sofiteland the Travlodge would have been a softer bed and a glossy mag on the coffee table! Next time I will use the extra money to fly from a closer airport to where I live or stick with the Yotel at the South terminal as at least you are closer to the check in desks while there is so much work going on.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrsniccooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Mrsnicooper,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol
Level Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 16 September 2009

Thank you to all the staff at Sofitel Gatwick for making our one night stay on returning from Gibraltar such a pleasure. We slept so well in the most comfortable bed, the pillows are so soft. Breakfast was superb and the concierge staff were very helpful. Worth every penny!

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane1706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Jane1706,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, UK
Level Contributor
123 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed 8 September 2009

Stayed here several times. Usually v satisfactory however the direct tunnel bridge linking hotel to terminal is closed (till July 2010). This meant a schlep through a car par and 2 roads. Not mentioned on web site and no apology from front desk on complaint. A couple of pensioners behind us were visibly distressed. If you are choosing this hotel due to mobility issues you might want to think twice or call the hotel before arrival. Hotel is still best available but the lack of publicising this considerable alteration in accessability is shoddy.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reluctant_Traveller2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Reluctant_Traveller2,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 4 September 2009

This hotel has the perfect airport location, and with half-way decent management could become a solid 4-star hotel. As it is, it sullies the Sofitel brand name.

It's possible that our stay was unusual ---- and that the large service failures were exceptional. However, I doubt it.

Internet service was not available anywhere in the hotel, at any price, the evening, night and morning that we stayed there....and the front desk didn't seem to think that this was a big deal. I don't know about you and your business activities, but when my business loses its Internet service completely for an hour, much less 12 - 24 hours, this is a very, very big deal.

The walls between our 7th floor room and our adjoining neighbor permitted their normal conversations to be heard clearly ---- and at 4am this is not a good thing. Fortunately they were intent on their Gatwick departure, and not amourous activities, but you might not be so fortunate....

The mainstay eating location, the lobby level Cafe, had perfectly adequate small meals and overpriced drinks....perfect for a 2 or 3 star hotel....but not at all at the level one expects from a Sofitel.

If you need the perfect airport location, and get it for GBP50 or so, then fine. Otherwise, forewarned is forearmed....you're probably going to be as disappointed as we were.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeremyNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour JeremyNewYork,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 3 September 2009

The Sofitel at Gatwick absolutely Impersonal personified. It isn’t a hotel, it’s an enormous bed-factory. It’s simply horrid. You check in with an immaculately dressed android who switches a ‘smile’ on and off and does deft things with your credit card and gives you a plastic key card. You then go to one of several lifts and ride up to your room which has all the mods and cons and more, and which is utterly, dispairingly, anonymous. We dined at the ‘hotel’s’ Gatwick Oriental restaurant where £60-ish bought us something ricey but otherwise quite forgettable in ditto surroundings. We’d decided to overnight here to save us an early start the following morning, and to enjoy the direct access from the hotel into the terminal. Come the morning, the direct access to the terminal building was, of course, closed, so we had to hoof it (with our luggage) down to the ground level, cross a couple of fumey roads, and then find a lift to take us up to Departures. The cost of the room was £87 which, admittedly, isn't a lot (breakfast, which we didn't take, would have cost us a further £34).

Stayed August 2009, travelled as a couple
Helpful?
Thank jtduerden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, 22 October 2016
Bonjour Jtdeurden,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel London Gatwick

Property: Sofitel London Gatwick
Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Business Hotel in Crawley
#3 Romantic Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel
Sofitel London Gatwick Crawley, West Sussex

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