My husband son and I stayed at this hotel 2 nights before a our holiday one of the reasons I chose this 4*hotel was that it was our 25th wedding anniversary and it had a Jacuzzi and steam to relax in and a spa to be pampered as well as being convenient to Gatwick hotel but when we arrived the steam room was not in use because it is being renovated and the Jacuzzi was so hot we couldn’t sit in it this really disappointed us as no one bothered to inform us prior to our visit and when I enquired a the desk they never even mention it -very poor customer service - as for the spa this was very bizarre I was given a number to phone a gentleman for all the treatments to ask him if he was available to come to the hotel I couldn’t be bothered with the hazel so I went into crawley town
We had a meal and drinks’ in the evening at the restaurant which was nice but very over priced as expected in Gatwick hotels no one came to tidy our room we had to phone reception when we got back from town at 3.30pm 1 hour later still no body turned up so I phoned reception again and just asked them for clean towns which they did ½ later- we go away twice a year and use Gatwick’s hotels to stay in prior to ours flights to chill and relax but I’m afraid I will never use this hotel again.
- Official Description (provided by the hotel):
- The Arora Hotel in Crawley is a modern hotel that offers a high quality accommodation in the town centre, with Gatwick airport just 10 minutes away. The hotel offers 432 en-suite bedrooms, an AA Rosette awarded Restaurant(The Grill), an English Pub and a 24 hour gym. In the expansive Atrium, WIFI is available free of charge as well as in the hotel rooms. Combine this with ample on-site car parking and superb train links to Brighton and London and you have the perfect base for your business or leisure travel. ... more less
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- Also Known As:
- Arora International Gatwick Crawley
- Arora Hotel Gatwick / Crawley West Sussex