Excellent hotel for overnight stay before an early flight from Gatwick. We booked online for stay and parking. On arrival we were told that the transfer bus in the morning was full so as it was part of our booking cost they happily arranged a taxi transfer at no extra cost to us.....very impressed! However, now to my niggle.....they did not explain to us that the transfer bus stops at 10pm so when we arrived back at 11.15pm on Friday evening we walked all the way to the hotel transfer bus stop and phoned the hotel to then be told that there was no bus....they did put us through to the taxi firm they use but - and this is a big but - the person at the taxi firm was far from helpful and spoke so quickly with a foreign accent I couldn't understand him and presumed we knew the area and where to go for pick up. All in all a nightmare finish to our holiday making it 21/2 hrs from plane landing until we eventually got back to the hotel using another taxi firm costing £17 for the transfer!!! A bit different to the £3.50 that the hotel bus costs! So PLEASE, HOTEL STAFF, explain how to get back to pick up our car before we leave for the airport in the morning in the most efficient and cost effective way. A taxi telephone number would have been helpful......
- Official Description (provided by the hotel):
- The Arora Hotel in Crawley is a modern hotel that offers a high quality accommodation in the town centre, with Gatwick airport just 10 minutes away. The hotel offers 432 en-suite bedrooms, an AA Rosette awarded Restaurant(The Grill), an English Pub and a 24 hour gym. In the expansive Atrium, WIFI is available free of charge as well as in the hotel rooms. Combine this with ample on-site car parking and superb train links to Brighton and London and you have the perfect base for your business or leisure travel. ... more less
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- Also Known As:
- Arora International Gatwick Crawley
- Arora Hotel Gatwick / Crawley West Sussex