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“Great start to a holiday”

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Arora Hotel Gatwick / Crawley
Ranked #5 of 28 Hotels in Crawley
Certificate of Excellence
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great start to a holiday”
Reviewed 19 April 2014

Found this hotel on numerous searches with great reviews, including car parking.
Whilst looking for a hotel to stay at the night before the flight and leave the car, some hotels were costing silly amounts. It worked out that staying at the hotel the night prior was £20.

Upon arrival at the hotel, and the car parked in a spacious secure car park, the reception staff were more than happy to help.
Were directed to the room, which was spacious and comfortable. They were spotless clean, with enough facilities in the hotel.

We were going to get dinner in the hotel, but decided to go into town, which was a short 5-10 minute walk, with enough pubs/fast food restaurants.

Getting to gatwick is ease, on the train, £3.20 for a single fare, and only took about 10mins right into the south terminal.
Access to the station is ease from the hotel just ask reception.

Womill be using again on my next trip

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Corsaboii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 23 April 2014
Dear Guest,

Guest feedback is very important to us, so we thank you for posting your review following your stay. We were pleased to hear that you enjoyed your stay and found our parking package and hospitality to your liking.

We hope to be able to welcome you back to the hotel, when you are next in the area.

Kind Regards,
Bruno Delrieux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (333)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
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  • Spanish first
  • Swedish first
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English first
Bath
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 April 2014

We stayed here one night before an early flight out of Gatwick. Arriving by train was incredibly easy and convenient - via a gate at the end off the platform and up a few steps, directly into the hotel!
We had planned to walk out for an evening meal but instead ate an excellent meal in the restaurant. (Far better food than dull and fatty options found when we stayed 'on-airport' last time).
Our room was quiet and comfortable (not directly overlooking the railway). The hotel's own courtesy bus dropped us at the South Terminals at a very reasonable charge in 10/15 minutes.
At the time of our stay, the room rate was very reasonable compared with other hotels around and we will not hesitate to stay again.

Room Tip: Don't be put of by the Crawley location rather than Gatwick - it is an extremely convenient pre...
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JeffManning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 23 April 2014
Dear Guest,

Thank you for sharing your positive feedback on Trip Adviser; we really do appreciate it.
We are delighted to hear that you really enjoyed your experience at our Grill restaurant and happy that you found our service to be friendly and helpful. It will certainly give me great pleasure to share your kind feedback with the team.

We hope to welcome you back to the hotel very soon.

Kind Regards,
Bruno Delrieux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Solihull, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 April 2014

Booked an overnight stay prior to flight from Gatwick.Selected from internet search as needed 2 weeks parking close to airport.This is a modern Hotel well appointed.Had booked on line so check in easy. Staff helpful and courteous. Room excellent, clean,well appointed and comfortable.Big plus is parking on site in underground car park with either regular shuttle bus or train to Gatwick at minimal cost. On return from holiday just needed to phone hotel to arrange pick up at airport.
My only gripe is cost of full breakfast which I think is high. However this is optional and in no way detracts from an excellent hotel. Would certainly use the Arora again its great value when you consider cost of just Gatwick parking. Its also close to easy train access for London so good for weekend trips to capital

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert_P1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 23 April 2014
Dear Guest,

Thank you for providing us your valuable feedback.

We are delighted that you enjoyed your stay with us and found our facilities, rooms and location to your liking.

On a future visit to Crawley, we look forward to welcoming you back again.

Kind Regards,
Bruno Delrieux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 April 2014

Stayed here last night, lovely hotel. Restaurant is a bit pricey for families and there is a charge for parking but it's worth every penny. Booked through RAC with APH and with 15 nights parking was under £100. Will definitely use again.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dominic E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 15 April 2014
Dear Guest,

Thank you for posting your most positive review of the Arora Gatwick Crawley Hotel following your stay with us.
I am delighted that you had a great stay and that you found our facilities, service and location to your liking.
Many thanks once again and I hope that it won't be too long before you are able to return and stay with us again.

Kind Regards,
Bruno Delrieux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, England, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 April 2014 via mobile

The view you see when driving towards the hotel is a bit shabby but when you get to the entrance it looks like a completely different place, lovely. Very good disabled parking right next to the entrance.
Reception and lobby area is very nice all open with coffee shop, bar and restaurant. Very funky hand and egg chairs! There is a pub as well but we didn't go in, looks good from the outside. There is also a shop with all basic necessities like milk ect, but the shop assistant was extremely miserable, not even a smile from him!
Check in was very easy and staff very friendly but on the way up to our room we got a bit stuck in the key controlled lift but that's our fault for not reading the signs!
The rooms are spotless and the bathroom is lovely, only fault is the shower is not very powerful. Good tea and coffee facility and ironing facilities. All I say is it is all abit too basic for a 4* hotel. We have stayed in 4* before and we've seen a lot better. But a good stay overall.

Stayed April 2014
Helpful?
Thank Mollie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 15 April 2014
Dear Guest,

Guest feedback is extremely important to us and I thank you for taking the time to post your review following your stay with us. We are pleased that you enjoyed your stay with us.

On a future visit to Crawley, I do hope that we will have the pleasure of welcoming you back again.

Kind Regards,
Bruno Delrieux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 April 2014

Absolutely one of the best hotels I've stayed at. Excellent prices. Had a very good night's sleep. Beautiful interior designing. One of the most comfortable beds I've ever slept on. Very friendly receptionist. Brilliant customer service.

Room Tip: Additional charge for parking.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abhinavsunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 15 April 2014
Dear Guest,

Thank you for sharing your positive feedback on Trip Adviser following your stay with us; we really do appreciate it.
We are happy that you found our accommodation and facilities to be excellent. It will certainly give me great pleasure to share your kind feedback with our team.
We hope to welcome you back to the hotel in the near future.

Kind Regards,
Bruno Delrieux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffolk
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 April 2014 via mobile

Stayed in this hotel as partner was running the Brighton marathon. Couldn't fault it. Great value, very clean, good facilities (tea,coffee,hair dryer, smart Samsung TV, fridge in room etc.). Parking facility is also an added bonus and for £10 for 24 hours is also great value compared to parking prices in Brighton. Train station is less than a 5 min walk away but trains can't be heard from the hotel. Professional staff and perfect for a 1/2 night stay. We will be back if we ever go on holiday and fly from Gatwick.

Stayed April 2014, travelled as a couple
Helpful?
Thank DiannaF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 15 April 2014
Dear Guest,

Thank you for posting your review on Trip advisor following your stay with us. Guest feedback is extremely important to us, so I therefore thank you for sharing your experience.
We will of course pass your comments onto our team members as this will serve as an encouragement to keep delivering the high levels of service we pride ourselves on.
We are delighted to hear that you had an excellent stay and on a future visit to Crawley, we look forward to welcoming you back again.

Kind Regards,
Bruno Delrieux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arora Hotel Gatwick / Crawley

Property: Arora Hotel Gatwick / Crawley
Address: Southgate Avenue, Crawley RH10 6LW, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#2 Luxury Hotel in Crawley
#5 Romantic Hotel in Crawley
#8 Family Hotel in Crawley
#11 Business Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Arora Hotel Gatwick / Crawley 4*
Number of rooms: 432
Official Description (provided by the hotel):
The Arora Hotel in Crawley is a modern hotel that offers a high quality accommodation in the town centre, with Gatwick airport just 10 minutes away. The hotel offers 432 en-suite bedrooms, an AA Rosette awarded Restaurant(The Grill), an English Pub and a 24 hour gym. In the expansive Atrium, WIFI is available free of charge as well as in the hotel rooms. Combine this with ample on-site car parking and superb train links to Brighton and London and you have the perfect base for your business or leisure travel. ... more   less 
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Also Known As:
Arora International Gatwick Crawley
Arora Hotel Gatwick / Crawley West Sussex

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