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“Great airport hotel”

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Arora Hotel Gatwick / Crawley
Ranked #4 of 28 Hotels in Crawley
Certificate of Excellence
Wollongong
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great airport hotel”
Reviewed 26 April 2014

This was a great find . It was really easy to find we got off the train at Crawley & followed the Arora sign along the platform to the Hotel . The hotel is very impressive from word go . The staff are very friendly & extremely helpful especially Raul who works at reception , He advised us on how to fill in our day at Brighton & we had a great day . The rooms are very spacious & clean it had everything we needed . We didn't use the restaurant but there seemed to be plenty of people eating there. We would definitely stay here again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yesdearWollongong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 13 May 2014
Dear Guest,

Thank you for posting your most positive review of the Arora Gatwick Crawley Hotel following your stay with us.
We are delighted that you had a great stay and that you found our facilities, service and location to your liking.
It is always a pleasure for the team here to have their consistent hard work recognised by our valued guests and we will be sure to share this with the team especially with Raul.
Many thanks once again and I hope that it won't be too long before you are able to return and stay with us again.

Kind Regards,
Bruno Delrieux
General Manager
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2,138 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (336)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Toronto, Canada
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 April 2014

This is a perfect base for an early flight out of Gatwick. There is an airport shuttle once per hour, which was easily booked through the front desk and our driver was very friendly and helpful. The facilities at the hotel are great, we used the gym and it has everything you could want and more - much more than most hotel gyms have. We didn't eat at the hotel, but it is directly across the street from the County Mall where there are lots of restaurants and shops.
Definitely recommend!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank theLUXpeditioner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 13 May 2014
Dear Guest,

Thank you for sharing your positive feedback on Trip Adviser following your stay with us; we really do appreciate it.

We are happy that you found our accommodation and facilities to be excellent and found our driver in particular to be extremely helpful. It will certainly give me great pleasure to share your kind feedback with him and the rest of our team.

We hope to welcome you back to the hotel in the near future.


Kind Regards,
Bruno Delrieux
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 April 2014

I stayed from 5th April 2014 to 8th April 2014 for 4 nights. The total amount deducted was 288 GBP. They deducted 288 GBP on 8th April and another 288 GBP on 15th. I emailed them asking why but no response so far. Watch out for the rude Hotel Manager and the Front staff and also watch out your card statements. Oh one more thing... Internet speed pathetically slow.

  • Stayed April 2014, travelled on business
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    • Cleanliness
    • Service
Helpful?
Thank Kailash M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 13 May 2014
Dear Guest,

Thank you for posting your review on Trip advisor following your stay with us.
Following on from your discussion with Charlotte Head Receptionist, I would again like to apologise and would like to confirm that your points raised have been addressed and your credit card dispute has been dealt with.

We do hope to welcome you back in the near future.

Kind Regards,
Bruno Delrieux
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
somerset uk
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 24 April 2014

It was easy to get to by car, you parked your car and then go upstairs to the reception in the hotel. It was really nice to look at. There was a large restaurant there and we wished we had not stopped off earlier to grab something to eat as the food did look really good. Bedroom was clean bathroom had a separate shower and bath which is nice. I booked this because you can get the train to the South Terminal of Gatwick Airport. A porter takes you out a side door and lets you through a gate. The train ticket per person was £2.10. Trains are every 15 minutes. It was very easy and stress free to get to the airport for once. Coming back you just buy your ticket in the airport make sure you pay the same fare as they did try and charge me more until I told them it was less on the way here and they then changed it. The station is Crawley. This was the perfect hotel and best way to get to the airport!!

  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank michyandmatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 13 May 2014
Dear Guest,

Thank you for taking the time to post your comments regarding your stay with us. We are happy to hear you liked our rooms and Indeed our central location is extremely popular with our guests in terms of ease of access via travel links.

We look forward to welcoming you back to the Arora Gatwick/Crawley in the future.

Kind Regards,
Bruno Delrieux
General Manager
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 April 2014

Decent hotel close to Gatwick. We stayed there the night before we flew to Las Vegas.

Hotel is clean and well run. Staff at reception and the bar are pleasent and efficient.

We ate in the bar, where drink and food prices are expensive. There is a happy hour, but this doesn't cover all the drinks, so beware. Food was good.

We got the shuttle bus from the hotel direct to Gatwick, which was good and also cheap.

Overall, we would stay here again.

Room Tip: Watch out for the happy hour in the bar
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ovaljepsoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 24 April 2014
Dear Guest,

Thank you for taking the time to post your review regarding your recent stay with us.
We are pleased to hear that you enjoyed your stay with us and found our team members to be pleasant and efficient.

I can confirm we do regularly compare our prices against other Hotels and at this moment in time, they are competitively priced.

On a future visit to Crawley, we do hope that we will have the pleasure of welcoming you back again.

Kind Regards,
Bruno Delrieux
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 April 2014

Found this hotel on numerous searches with great reviews, including car parking.
Whilst looking for a hotel to stay at the night before the flight and leave the car, some hotels were costing silly amounts. It worked out that staying at the hotel the night prior was £20.

Upon arrival at the hotel, and the car parked in a spacious secure car park, the reception staff were more than happy to help.
Were directed to the room, which was spacious and comfortable. They were spotless clean, with enough facilities in the hotel.

We were going to get dinner in the hotel, but decided to go into town, which was a short 5-10 minute walk, with enough pubs/fast food restaurants.

Getting to gatwick is ease, on the train, £3.20 for a single fare, and only took about 10mins right into the south terminal.
Access to the station is ease from the hotel just ask reception.

Womill be using again on my next trip

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Corsaboii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 23 April 2014
Dear Guest,

Guest feedback is very important to us, so we thank you for posting your review following your stay. We were pleased to hear that you enjoyed your stay and found our parking package and hospitality to your liking.

We hope to be able to welcome you back to the hotel, when you are next in the area.

Kind Regards,
Bruno Delrieux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arora Hotel Gatwick / Crawley

Property: Arora Hotel Gatwick / Crawley
Address: Southgate Avenue, Crawley RH10 6LW, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#2 Luxury Hotel in Crawley
#5 Romantic Hotel in Crawley
#8 Family Hotel in Crawley
#11 Business Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Arora Hotel Gatwick / Crawley 4*
Number of rooms: 432
Official Description (provided by the hotel):
The Arora Hotel in Crawley is a modern hotel that offers a high quality accommodation in the town centre, with Gatwick airport just 10 minutes away. The hotel offers 432 en-suite bedrooms, an AA Rosette awarded Restaurant(The Grill), an English Pub and a 24 hour gym. In the expansive Atrium, WIFI is available free of charge as well as in the hotel rooms. Combine this with ample on-site car parking and superb train links to Brighton and London and you have the perfect base for your business or leisure travel. ... more   less 
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Also Known As:
Arora International Gatwick Crawley
Arora Hotel Gatwick / Crawley West Sussex

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