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“Do not eat at the Grill”

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Arora Hotel Gatwick / Crawley
Ranked #4 of 28 Hotels in Crawley
Certificate of Excellence
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Do not eat at the Grill”
Reviewed 3 June 2014

I would not say at this hotel again purely for the fact that the food prices were outrageous. I went to the Grill to have a evening meal and ordered the Half roast chicken, cost £18 pounds. to my horror that did not include anything else, veg, potatoes etc, which all cost more. I even had to ask when they brought some bread if it was free, just in case. I have stayed at various hotels in Crawley, this was by far the most expansive to eat in. Next time I will book elsewhere.

Room Tip: Rooms seem to be clean
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank macca0405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 15 June 2014
Dear Guest,

Guest feedback is extremely important to us and I thank you for taking the time to post your review following your stay with us.

We are disappointed to hear that you found our restaurant charges to be expensive. Our dinner price starts from £ 13 onwards and is very competitive within the hotels in Crawley / Gatwick.
I do hope you will provide us another opportunity in the near future to better serve you.

Kind Regards,
Bruno Delrieux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,146 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (336)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Eastbourne, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 June 2014

Stayed with my boyfriend for the weekend. Was pleasantly surprised by the quality of the room and the staff were really friendly.

Rang ahead of our stay as we were due to turn up a little bit before the 2pm check-in and was immediately offered complimentary early check-in. Very good customer service as could easily have tried to charge me extra.

Food for room service wasn't the best but we were still satisfied as it was in the early hours of the morning and were very hungry! We had more food the next day which was a bit better as there was more available.

The bed was the most comfortable I have ever slept in. The £60 would have been worth it just for this bed alone. I wish I could have taken it back home with me.

Location was excellent as we needed to catch a bus round the corner, train station is just outside and we managed to park on site without paying in the car park.

Overall extremely pleased with our stay and would definitely stay again!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GOSBTS2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 15 June 2014
Dear Guest,

Guest feedback is extremely important to us and I thank you for taking the time to post your review following your stay with us. We are pleased that you found our staff to be very friendly and helpful.

We are pleased that we were able to offer you an early check in to enhance your stay and that your room was to your satisfaction.

On a future visit to Crawley, I do hope that we will have the pleasure of welcoming you back again.

Kind Regards,
Bruno Delrieux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, England
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 31 May 2014

Stayed at this hotel before an early flight from Gatwick.

Lovely bar serving decent food and drink at a reasonable price. Service is good and all staff are welcoming.

Rooms are an ok size, had double room plus a cot and there was enough space for us all.

Quiet location despite proximity to the airport.

Used Maple Manor Meet & Greet and was able to leave car at hotel overnight.

Will happily stay again if on an early flight.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reubsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 13 June 2014
Dear Guest,

Thank you for taking the time to review the Arora Hotel Gatwick / Crawley.
We understand the importance of starting your holiday off right and are pleased to hear that you had a pleasant stay with us.
Thank you again for your review and we hope that we will be able to welcome you back to the hotel prior to your next holiday.

Kind regards,
Bruno Delrieux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coteau-du-Lac, Canada
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 May 2014

We stayed two nights as we got in and out through London Gatwick airport. Very convinient specialy when you have early flights as we did. The staff was very helpful, polite and eager to please. The rooms were clean and well appointed with all the amenities expected in a 4 star hotel. It is a modern hotel that compares easily with the north american standard as far as size and services are concerned. We would recommend it to anyone that has to travel to or near the Gatwick airport.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jacknife1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 13 June 2014
Dear Guest,

We thank you for taking the time to post your positive comments regarding your recent stay with us.
We are very pleased to hear it was a wonderful experience for you and that you found our team to be so helpful and friendly.
On a future visit to Crawley, we do hope that we will have the pleasure of welcoming you back again.

Kind Regards,
Bruno Delrieux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
110 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 31 May 2014

We stayed here for a wedding venue and the Hotel for the money was fabulous , all the staff were very friendly. The steak baguette was very good food . The hotel was very good too. You need to pay £10 a day to park your car at Hotel. Ice machine on your floor , we wished we knew as really wanted some cold water.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 13 June 2014
Dear Guest,

Thank you for posting your review regarding your most recent stay. We are delighted to hear that our hospitality, accommodation, and quality of food in our restaurant were to your satisfaction and is always a pleasure to receive positive feedback.

We look forward to welcoming you back in the near future.

Kind Regards,
Bruno Delrieux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ingleby barwick
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 May 2014

Everything was perfect , we did a one night stay with airpark parking ,the hotel transfer to the airport was easy, staff were very helpful. I would stay here again. PS the Heathrow is just as good stayed there in April.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susan p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 13 June 2014
Dear Guest,

It was with great pleasure that we read your review. We are delighted to hear that you found our facilities and the parking package to your liking. It is always a pleasure to receive positive feedback and will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We look forward to welcoming you back to the Arora Gatwick/Crawley in the near future.

Kind Regards,
Bruno Delrieux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sittingbourne, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 May 2014 via mobile

Got a deal through work for overnight stay & parking. The hotel was very busy - no wonder! It was clean, comfortable and welcoming. Best hotel bathroom, a desperate shower was brill. Would definitely stay again. We ate in the pub. The good was really good and not expensive like hotels generally are.

Stayed May 2014
Helpful?
1 Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bruno D, General Manager at Arora Hotel Gatwick / Crawley, responded to this review, 13 June 2014
Dear Guest,

Thank you for taking the time to review the Arora Hotel Gatwick / Crawley.

We are pleased to hear that you had a great stay with us and found our facilities and hospitality to your liking.

Thank you again for your review and we hope that we will be able to welcome you back to the hotel.

Kind regards,
Bruno Delrieux
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arora Hotel Gatwick / Crawley

Property: Arora Hotel Gatwick / Crawley
Address: Southgate Avenue, Crawley RH10 6LW, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#2 Luxury Hotel in Crawley
#5 Romantic Hotel in Crawley
#8 Family Hotel in Crawley
#11 Business Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:4 star — Arora Hotel Gatwick / Crawley 4*
Number of rooms: 432
Official Description (provided by the hotel):
The Arora Hotel in Crawley is a modern hotel that offers a high quality accommodation in the town centre, with Gatwick airport just 10 minutes away. The hotel offers 432 en-suite bedrooms, an AA Rosette awarded Restaurant(The Grill), an English Pub and a 24 hour gym. In the expansive Atrium, WIFI is available free of charge as well as in the hotel rooms. Combine this with ample on-site car parking and superb train links to Brighton and London and you have the perfect base for your business or leisure travel. ... more   less 
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Also Known As:
Arora International Gatwick Crawley
Arora Hotel Gatwick / Crawley West Sussex

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