Arrived at the hotel to find parking a bit of a nightmare but get ho! Check in seemed to take ages! I had booked the "executive" room but am fairly sure I only got a twin though the receptionist said she just typed twin room onto the check in form to make sure I had two beds!
I was traveling with a client from work so needed two beds!
The room itself was very clean but a bit tired but I didn't mind too much as it was very clean and well presented!
We ordered room service at 1930 and it eventually arrived at 2300!! After making several calls to the restaurant. The burger my friend ordered was raw. I had chicken which was totally dry and over cooked!
I complained and the meal was removed from my bill
The stay was ok I wouldn't really want to stay again but if I had to at least I know to expect a rather bland service!
Oh the on site shop sold me rotten food do I would def steer clear of that
Very clean hotel needs a facelift avoid room service, the shop and the surly receptionists. For business ok but for fun no thank-you.
- Official Description (provided by the hotel):
- The Arora Hotel in Crawley is a modern hotel that offers a high quality accommodation in the town centre, with Gatwick airport just 10 minutes away. The hotel offers 432 en-suite bedrooms, an AA Rosette awarded Restaurant(The Grill), an English Pub and a 24 hour gym. In the expansive Atrium, WIFI is available free of charge as well as in the hotel rooms. Combine this with ample on-site car parking and superb train links to Brighton and London and you have the perfect base for your business or leisure travel. ... more less
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- Also Known As:
- Arora International Gatwick Crawley
- Arora Hotel Gatwick / Crawley West Sussex