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Arora Hotel Gatwick / Crawley
Ranked #2 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 19 November 2010

Stayed here before flying from gatwick.booked through holiday extras which included 2 course meal and parking at nearby Airparks. Hotel is lovely, bed is a little soft as stated previously but no issue. Food was good and happy to recommend. Only issue was gym/spa changing lockers...they don't lock!! You need a BIG padlock which when I asked at the gym reception they looked totally disinterested and said they don't provide them and looked at me like I'd asked a really outlandish question! It perhaps would have been helpful for reception after asking whether we had stayed before to which we replied "no" to have then followed it up with some information!!! However no way near as bad as previous reviews. Would def stay again

  • Stayed: November 2010
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Thank shazzatrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,030 - 2,036 of 2,381 reviews

Reviewed 9 November 2010

I'm a regular guest at the Arora in Crawley and the hotel itself is by far the best in the area. Lovely public areas, good sized clean rooms and good value but and its a huge but the hotel is let down by some of the worst reception staff I've ever come across.
For me its a basic requirment from reception staff to welcome guests at check in and enquire if they had a nice stay at check out. Anything above that is a going the extra mile but 9 time out of ten at the Arora you are lucky to get more than a grunted request for your name and credit card. My last stay however has gone one step 'better' with a member of reception staff arguing with me and being extermely rude when I pointed out an error on the bill. Being shouted at infront of other guest is not exactly the way to gain repeat business so sadly for me for the time being I shall be looking at other hotel options in the area. Hopefully if the Arora can improve their reception staff customer service I will return but as impression of a hotel tend to be based on the front desk there is a lot of work to be done here.

  • Stayed: October 2010, travelled on business
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Thank Skywalker3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2010

My husband and I stayed here the night before we flew from Gatwick to Cuba. The overall price for one night’s accommodation and 15 days parking is very reasonable. We researched the hotels in the area and decided that the Arora offered best standard of accommodation as well as the value for money parking. The hotel is very nice and we had no problems parking our car right outside the hotel on arrival. We did not avail ourselves of the bar or restaurant services but we saw people eating in the bar and the food looked very nice. The hotel is a short drive away from the centre of Crawley where you will find bars and restaurants a plenty.

The room was well appointed and very clean. Our only criticism would be the bed which, in our opinion, was much too soft; so soft it actually felt more like a pillow. A firmer mattress would have made for a better night’s sleep and we woke up the next morning feeling rather exhausted from lack of sleep. Still, we were off on two weeks’ holiday so weren’t that concerned and it would not put us off staying at this hotel in the future if we fly again from Gatwick

  • Stayed: October 2010, travelled as a couple
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Thank Prinny2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2010

We stayed in this hotel prior to flying from Gatwick the next day. We chose it as the price for a room and up to 2 weeks parking was brilliant.
The hotel is modern, clean and welcoming. The staff were more than helpful and the shuttle service to the airport was prompt, cheap and efficient. I would definately recommend this hotel to a friend and would absolutely stay here again.

  • Stayed: October 2010, travelled as a couple
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Thank sloane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2010

We have now stayed at The Arora on 2 occasions to accommodate our Southern Exec Meetings. Although the rates were a little higher than other hotels the facilities and helpfulness of the staff more than made up for the cost. Our meeting room was large and bright, facilities required all in place, plenty of refreshments and the buffet lunch provided is exceptional. We will almost always attend the Arora for our team meetings and overnight stays in the Gatwick/Crawley area.

  • Stayed: October 2010, travelled on business
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Thank EMMAH2105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2010

I can't speak highly enough of Sarah and Beth, the two lovely ladies who always look after us when we use meeting rooms at the Arora in Crawley. Absolutely nothing is too much trouble, everything is organised well in advance, and it is all done with a smile. They are great at adapting to last minute changes, and proactive in thinking ahead about what you might need. I wouldn't hesistate to use this hotel for meetings again and again.

  • Stayed: October 2010, travelled on business
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Thank LisaWilliamsSyzygy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2010

Hotel is well positioned for Crawley town centre and has access to Gatwick airport. Underground car park secure. Check in is in a large airy atrium. Room was large and very well appointed with TV , tea coffee making facilities, trouser press, Iron etc. Room temperature control is very good and it has opening window for natural fresh air. Bathrooms very tidy with bath and separte shower cubicle. Hotel bar was welcoming and friendy with pool table and dart board ! Took breakfast in the restaurant in the morning buffet style, good selection on offer. A good quality hotel at a reasonable price. Happy to recommend.

  • Stayed: September 2010, travelled on business
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Thank Selhurst1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arora Hotel Gatwick / Crawley

Address: Southgate Avenue, Crawley RH10 6LW, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#5 Romantic Hotel in Crawley
#8 Family Hotel in Crawley
#11 Business Hotel in Crawley
Price Range: £56 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arora Hotel Gatwick / Crawley 4*
Number of rooms: 432
Official Description (provided by the hotel):
The Arora Hotel in Crawley is a modern hotel that offers a high quality accommodation in the town centre, with Gatwick airport just 10 minutes away. The hotel offers 432 en-suite bedrooms, an AA Rosette awarded Restaurant(The Grill), an English Pub and a 24 hour gym. In the expansive Atrium, WIFI is available free of charge as well as in the hotel rooms. Combine this with ample on-site car parking and superb train links to Brighton and London and you have the perfect base for your business or leisure travel. ... more   less 
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Also Known As:
Arora International Gatwick Crawley
Arora Hotel Gatwick / Crawley West Sussex

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