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“false alarm”

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Ibis London Gatwick Airport
Ranked #14 of 28 Hotels in Crawley
Paris, France
Level 6 Contributor
125 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“false alarm”
Reviewed 2 November 2011

checked in, confirmed that the clock would be changed back 1 hour during the night. the guy said 'don't worry...we 'll give you an alarm call". sceptic that I am I decided to play safe and put on my phone alarm. woke up at 4 in good time for my plane. but NO ALARM from hotel side...checking out I said I missed the alarm call...reply from a 'couldn't care less young man' was...no alarm!

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brynjos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,153 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (171)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
1 review
Reviewed 1 November 2011

I stayed here with my partner before we went on holidays. Let's just say it wasn't exactly the beat start to our holiday. Firstly it was £3 each one way on the bus and the drive was so rude!! However, got us to the hotel (if u can call it that) it was like a prison in the room the bed was hottific so uncomfortable. Had the worst sleep ever, receptionist was okay. I wouldn't stay here again id rather spend an extra few quid and stay In a better hotel closer to the airport. In fact it would be more or less the same price when u pay for the casttle shuttle!

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KingOfTheSkies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 7 November 2011
I’m so sorry that you were disappointed by your experience saying with us at Ibis London Gatwick Airport. I appreciate the feedback and rest assured that we take all comments very seriously. We are looking into the matter. I hope we can welcome you back for a future stay and demonstrate a better experience to you.
Kind regards,
Damien LERCHUNDI
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 29 October 2011

I have stayed at this Ibis on numerous occasions over more than two years due to its location close to a client. On the plus side I have always found all of the staff over that time to be genuinely friendly and helpful, not just trotting out the corporate script. For a budget hotel it is clean enough, beds comfortable enough and rooms quiet enough (but do ask to stay on he non-road side if you are a light sleeper). However, there has always been a problem which remains unfixed - the plumbing stinks! Same in may different rooms - (could be the way the basin overflow traps stagnant water). Worse on some days than others - but if you have a sensitive nose you may want to go elsewhere.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 7 November 2011
Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them.
Kind regards,
Damien LERCHUNDI
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Puerto Aventuras, Mexico
Level 6 Contributor
82 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 26 October 2011

My pregnant wife and I had the privilege to travel throughout England for a month. With so many things we accumulated during our trip, we decided to stay near the airport and not ask family nor friends for a ride in the morning and really did not want to carry everything myself. I found the staff very friendly and the shuttle service (2 pounds each) was on schedule and stress free. Rooms were very clean and the AC worked like an ice box.

  • Stayed August 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaptainQuickie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 7 November 2011
Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at Ibis London Gatwick Airport.
Kind regards,
Damien LERCHUNDI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nr Bristol
Level 5 Contributor
86 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 26 October 2011

We chose the Gatwick Ibis for it's convenient location and ease of access to the Airport.
We were on an early morning departure and needed to be at North Terminal by 4.30am.
From the moment we booked in the previous afternoon, the staff could not have been more helpful. They fully understood our needs and answered questions with confidence.
We took a light meal in the Restaurant the evening before. It was tasty, politely served by the waitress and reasonably priced for what we wanted.
Our room was exceptionally clean and the bed comfortable. We slept well. An early morning call was arranged.
This hotel is ideal for a stop-over prior to catching a flight or a local place to sleep when arriving late back in UK.
We used their overnight parking facility prior to booking into the airport 'Long Stay.'
I am sure we shall use the Gatwick Ibis again.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 2weekenders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 7 November 2011
My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. . We look forward to welcoming you back at Ibis London Gatwick Airport.
Kind regards,
Damien LERCHUNDI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, United Kingdom
Level 6 Contributor
87 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 25 October 2011

I stayed for one night prior to a flight out of Gatwick. The hotel shuttle bus runs to the airport and is efficient - it takes about 15 minutes. Check in was easy and the staff very friendly and helpful. The room was small and standard, but absolutely fine for a 1 night stay. We ate a meal in the bar and the food was good and the service was good too. would recommend

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank claire55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 7 November 2011
I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future.
Kind regards,
Damien LERCHUNDI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Debrecen, Hungary
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 October 2011

This hotel is excellent. I can only recommend it to anyone.
The staff is very nice, intelligent and well educated, especially the management.
I wish I could stay an other few days in this Hotel.

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  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Attila B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 7 November 2011
Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Ibis London Gatwick Airport again very soon.
Kind regards,
Damien LERCHUNDI
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis London Gatwick Airport

Property: Ibis London Gatwick Airport
Address: London Road | County Oak, Crawley RH10 9GY, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#9 Romantic Hotel in Crawley
#10 Business Hotel in Crawley
#11 Family Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis London Gatwick Airport 2*
Number of rooms: 141
Official Description (provided by the hotel):
Ibis London Gatwick Airport is ideally located less than 5 min from all terminals (private shuttle from 5 a.m. to 11.30 p.m. on request), M23 (Jct 10), links to M25, A23 and A217, walking distance from the Manor Royal industrial estate (training centre,Oxford Aviation Academy, Virgin Atlantic base), 30 min by train from London (Gatwick Express), and 45 min from St Pancras international station. All rooms offer ensuite with shower, high speed internet, airport parking (long and short term). ... more   less 
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Also Known As:
Ibis London Gatwick Airport Hotel Crawley
Ibis Hotel Crawley
Accor London Gatwick Airport
Ibis London Gatwick Airport Crawley, West Sussex

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