We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“good for a nights rest before travelling”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Ibis London Gatwick Airport
Ranked #14 of 28 Hotels in Crawley
Rochester, United Kingdom
Level 5 Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“good for a nights rest before travelling”
Reviewed 22 January 2014

Stayed here the night before travelling. Room was very clean but was like staying at butlins! Nothing special but convienient. But as a guest you stillmhave to pay £5 for the parking! The parking area is quite small with very tight parking bays. The food available in the hotel is very expensive so if your driving it might be worth taking a 10 minute drive to the local retail park where you have many choices to eat.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dianne l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 24 January 2014
Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I took note on your comments regarding the car park and the restaurant prices and pased them on to the relevant departments for future improvements.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,136 reviews from our community

Traveller rating
    633
    941
    381
    118
    63
See reviews for
351
940
353
261
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (169)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Northampton, United Kingdom
Level 3 Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 January 2014

Ok it was reasonably priced but still disappointed. Checked in after struggling to find a parking space in a very tight car park. Had a drink in the bar before going to our room. The room appeared clean and adequate but toilet didn't flush and plug socket failed to charge our phone. Upon exit barrier wouldn't lift despite putting token in. Not great!

Room Tip: You only have 15 minutes to complain after check in so don't have a drink first!
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cmandkw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 22 January 2014
Dear guest,

Thank you for taking the time to tell us about your stay at the ibis London Gatwick Airport, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence.

I passed on your comments regarding the car park token,toilet and plugs issues em to my Maintenance engineer to investigate and repair as appropriate.We invite you to report any defects at anytime during your stay.

We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis London Gatwick Airport and provide you with a genuine hassle-free experience.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 January 2014

We stayed here as an overnight before an early flight. For just £34.50 for a couple, we got great value for money and would recommend.

There is a shuttle bus to and from the airport - its worth checking the times of this, as in the evenings it only goes every 30 minutes so it would be annoying to miss it. It takes around 15 minutes to the airport.

Once we arrived, checkin was swift, and we were asked if we wanted the shuttle in the morning. We did, so it was great they reminded us to book. Its really important to book - the 5.30am service we got was actually full when we got on, and we had to stand. Not a problem for us, but get there early if you want a seat.

The room was clean, the bed comfortable, the TV worked (we didn't try the wifi), and the shower was good. Our room did get warm, but we opened the window (the traffic noise was then pretty hefty). We got a takeaway (which we got delivered outside just in case) and they were happy to provide us with cutlery for our room.

Overall great value, and I thoroughly recommend for an overnight stay - we ended up feeling it was a part of our holiday.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 20 January 2014
Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 January 2014

Quite simply one of THE most comfortable beds my partner and I have ever stayed on in an hotel! The leaflet in the room about how Ibis have invested in their beds really isn't like reading about pigs fly...it's 100% TRUE!!!
The shower was also great, the room was immaculate and everything looked/felt pretty much like brand new...yes, the room was compact but more than adequate for two adults on an overnight stay. The staff were also very friendly and exceptionally helpful.
A great, convenient location, less about 5 minutes in a cab (about a £10 fare) to the Airport and comes highly recommended - we will definitely be using it for our next flight that arrives in the early hours of the morning!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RedBen78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 20 January 2014
Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level 6 Contributor
103 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 18 January 2014

Had a Boxing Day flight down to Gatwick and stayed here overnight before catching another flight out of Gatwick for our holiday. Managed to get a very good deal as a member and arrived in the middle of their worst nightmare, due the weather the power had been down and the hotel was full of guys working their socks off to get everyone in the area back on the grid. We only needed somewhere to lay our heads down for the night so cannot comment on much, had a drink or two at the bar and chatted to the guys who were doing their best to get everyone powered up again. Next morning we took the shuttle to Gatwick for our flight, reasonably price and prompt. No complaints for what we had, felt the hotel was under pressure but they were handling it to the best of their ability and did not affect us.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 20 January 2014
Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 January 2014

We've used the Gatwick Ibis numerous times when visiting the area and have always found it offers excellent value for money, a warm welcome and very comfortable rooms for a budget hotel. The staff are all genuinely pleasant and welcoming. They are also happy for our dog to share the room with us too for a £5 fee so all round it'll always be our first choice.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Cromaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 17 January 2014
Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Crawley hotels
1.8 mi away
Premier Inn London Gatwick Airport (North Terminal) Hotel
1.7 mi away
BLOC Hotel Gatwick Airport
1.7 mi away
Arora Hotel Gatwick / Crawley
Show Prices
Show Prices
Show Prices
1.1 mi away
Sandman Signature London Gatwick Hotel
1.7 mi away
Sofitel London Gatwick
1.8 mi away
Hampton by Hilton London Gatwick Airport
Show Prices
Show Prices
Show Prices

Been to Ibis London Gatwick Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ibis London Gatwick Airport

Property: Ibis London Gatwick Airport
Address: London Road | County Oak, Crawley RH10 9GY, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#9 Romantic Hotel in Crawley
#10 Business Hotel in Crawley
#11 Family Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis London Gatwick Airport 2*
Number of rooms: 141
Official Description (provided by the hotel):
Ibis London Gatwick Airport is ideally located less than 5 min from all terminals (private shuttle from 5 a.m. to 11.30 p.m. on request), M23 (Jct 10), links to M25, A23 and A217, walking distance from the Manor Royal industrial estate (training centre,Oxford Aviation Academy, Virgin Atlantic base), 30 min by train from London (Gatwick Express), and 45 min from St Pancras international station. All rooms offer ensuite with shower, high speed internet, airport parking (long and short term). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with ACCOR, Lastminute, Booking.com, Expedia, Ebookers, Hotels.com, Ctrip TA, Priceline, TripOnline SA, getaroom.com, HotelQuickly, Evoline ltd and Cancelon so you can book your Ibis London Gatwick Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ibis London Gatwick Airport Hotel Crawley
Ibis Hotel Crawley
Accor London Gatwick Airport
Ibis London Gatwick Airport Crawley, West Sussex

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing