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“Spotless”

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Ibis London Gatwick Airport
Ranked #14 of 28 Hotels in Crawley
Cambridge, United Kingdom
Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Spotless”
Reviewed 28 January 2014

We stayed one night for an early flight the next day. The hotel is very convenient to the airport. It was, as others have said, spotlessly clean. The room had everything we needed and more, As a light sleeper, I was concerned to note that we overlooked a busy road, but the double/triple glazing was very effective and there was no noise. The bar/restaurant area is quite canteen-like, so we didn't eat there. A very pleasant pub restaurant is just a short walk away. We got a cheap deal through one of the main websites, then found it would have been a few pounds cheaper had we booked direct. Amazing value. Highly recommended.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cybeeria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 30 January 2014
Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,113 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (169)
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English first
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 January 2014 via mobile

I got a cheap deal and expected a standard travelodge type place. I was surprised when I checked in as the bar area was so nice and the room didn't disappoint either. The room was modern, clean and warm. The bathroom newly decorated and the shower was powerful and really big. The bed was incredible and I had a great night's sleep. Great stay, will definitely use again!

Stayed January 2014, travelled on business
Helpful?
Thank Ftindall173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 28 January 2014
Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ringsted Municipality, Denmark
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 January 2014 via mobile

Really great service and nice rooms! The New staff trainee guy in reception was very helpful. I recommend this hotel. It also has a Airport transfer bus almost 24h.. Only 3 pounds to go with it..............

Stayed January 2014, travelled with friends
Helpful?
Thank SDNepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 28 January 2014
Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weston-super-Mare, United Kingdom
Level Contributor
1,227 reviews
162 hotel reviews
common_n_hotel_reviews_1bd8 614 helpful votes
Reviewed 24 January 2014

Stayed here before an early flight from Gatwick - It is not quite as close and convenient as the website makes out - But with the inclusive parking deal it was a good choice in terms of value for money.

Room clean and comfortable.

Why as a loyalty member of this chain do I have to fill out a long paper form on arrival - with all the information included on my on-line booking and also available on my loyalty membership.

Beware - If you get back during the day the shuttle does not operate and you have to take the local bus No 100 (It is cheaper than the shuttle bus anyway).

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Albia-Newton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 28 January 2014
Dear guest,

Thank you for taking the time to tell us about your stay at the ibis London Gatwick Airport, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies.

At ibis, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence.

I passed on your comments to the relevant department for future improvement.

We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back to the ibis London Gatwick Airport and provide you with a genuine hassle-free experience.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 January 2014

Comfortable, quiet, clean and reliable. We had the breakfast before getting on the shuttle to get to the airport. All as it should be.

A bit of a shame there's no shuttle from the Airport (or if there is, it's certainly not easy to spot how to book/where to book from).

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank No N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 24 January 2014
Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We do offer as huttle service where you can find the information of timetables at the Airport following the signs for buses/coaches station,our shuttle is stopping at bus stop no 9 from both terminals.You can also find more information on our website or at the Hotel.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 January 2014

Have stayed several times at this hotel, Ibis, when flying into or out of Gatwick Airport. Comfy bed, quiet room and easy to get to and from the airport terminals using public bus, 100, or the hotel bus.




  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank eliza070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 24 January 2014
Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis London Gatwick Airport

Property: Ibis London Gatwick Airport
Address: London Road | County Oak, Crawley RH10 9GY, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#2 Best Value Hotel in Crawley
#9 Romantic Hotel in Crawley
#10 Business Hotel in Crawley
#11 Family Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis London Gatwick Airport 2*
Number of rooms: 141
Official Description (provided by the hotel):
Ibis London Gatwick Airport is ideally located less than 5 min from all terminals (private shuttle from 5 a.m. to 11.30 p.m. on request), M23 (Jct 10), links to M25, A23 and A217, walking distance from the Manor Royal industrial estate (training centre,Oxford Aviation Academy, Virgin Atlantic base), 30 min by train from London (Gatwick Express), and 45 min from St Pancras international station. All rooms offer ensuite with shower, high speed internet, airport parking (long and short term). ... more   less 
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Also Known As:
Ibis London Gatwick Airport Hotel Crawley
Ibis Hotel Crawley
Accor London Gatwick Airport
Ibis London Gatwick Airport Crawley, West Sussex

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