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“Convenient and efficient”

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Ibis London Gatwick Airport
Ranked #14 of 28 Hotels in Crawley
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2,058 reviews from our community

Traveller rating
    611
    905
    368
    115
    59
See reviews for
335
905
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255
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (164)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Sawbridgeworth, United Kingdom
Level Contributor
95 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 15 March 2014

Stayed here overnight before catching flight and was pleasantly surprised. Fantastic value for money, very comfortable beds, friendly staff and so convenient for the airport. Would definitely stay here again.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 17 March 2014
Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
340 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
4 of 5 bubbles Reviewed 10 March 2014

Stayed here for 1 night on business and was very impressed. The welcome at the hotel was very friendly and room was large and clean. Bed was really comfy with free WIFI in rooms.

I dined in the hotel too and it was decent enough... again great service even though the waitress was run off her feet she always had a smile on her face.

Breakfast great too and checkout as good as the check in. I would recommend this hotel to anyone.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aniceglassofred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, Manager at Ibis London Gatwick Airport, responded to this review, 12 March 2014
Dear Guest,

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit.

I look forward to seeing you again in the near future.

Kind regards,

Jordi Sancho
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rhodes Town, Greece
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 10 March 2014

Stayed in Ibis only for 2 nignts, to catch up on an early flight to Gatwick airport. The hotel is very clean, the bed and pillows are so comfortable,you feel just like your in your own bed at home. I didn't expect it to be so good, since the price was so cheap for a hotel so close to the airport. The only negative I found is that they didn't exchange money.
Would certainly stay at this hotel again.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank flora f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, Manager at Ibis London Gatwick Airport, responded to this review, 12 March 2014
Dear Guest,

Thank you very much for your review, I am delighted that you enjoyed your visit to the Ibis London Gatwick Aiport.

I look forward to welcoming you back again soon.

Kind regards,

Jordi Sancho
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
106 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 7 March 2014

This is our second stay at this hotel before a flight out of Gatwick. Our room was clean ( apart from a large stain on the carpet - possibly coffee ) and with very comfortable beds, bathroom immaculate. So convenient for Gatwick and gives a good start to the holiday. Evening meal was fine with pleasant staff. Would recommend and use again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shirley-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, Manager at Ibis London Gatwick Airport, responded to this review, 12 March 2014
Dear Guest,

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon.

Kind regards,

Jordi Sancho
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 2 March 2014

We booked an overnight stay at this hotel prior to an early morning flight on 22nd Feb. The package included 8 days car parking at the nearby `Meteor meet and greet` company. I explained that I only needed 5 days parking and this caused problems at reception, who clearly were unsure how to deal with it. In the end I was assured that it would not be a problem.
Upon returning from our trip, I rang Meteor to arrange collection of the car but was told that I had to pay for an extra days parking because I had only booked 4 days. Beware and make sure that the hotel reception know what they are doing, otherwise you end up paying more for less.
The hotel is fine. Pleasant rooms, friendly staff - a very comfortable stay.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RSW66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ibis1889, General Manager at Ibis London Gatwick Airport, responded to this review, 3 March 2014
Dear guest,

We very much appreciate your comments regarding your stay at ibis London Gatwick Airport. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I took note on your comments regarding the information issue for the Park and Fly package and requested my Reception Team Leader to re coach the Team to avoid future occurances.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Yours sincerely,

Emmanuelle Jugon

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis London Gatwick Airport

Property: Ibis London Gatwick Airport
Address: London Road | County Oak, Crawley RH10 9GY, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#9 Romantic Hotel in Crawley
#10 Business Hotel in Crawley
#11 Family Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:2 star — Ibis London Gatwick Airport 2*
Number of rooms: 141
Official Description (provided by the hotel):
Ibis London Gatwick Airport is ideally located less than 5 min from all terminals (private shuttle from 5 a.m. to 11.30 p.m. on request), M23 (Jct 10), links to M25, A23 and A217, walking distance from the Manor Royal industrial estate (training centre,Oxford Aviation Academy, Virgin Atlantic base), 30 min by train from London (Gatwick Express), and 45 min from St Pancras international station. All rooms offer ensuite with shower, high speed internet, pay TV, airport parking (long and short term). ... more   less 
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Also Known As:
Ibis London Gatwick Airport Hotel Crawley
Ibis Hotel Crawley
Accor London Gatwick Airport
Ibis London Gatwick Airport Crawley, West Sussex

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