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“Few problems, professional and effiently resolved.”

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Premier Inn London Gatwick Airport (A23 Airport Way) Hotel
Ranked #10 of 28 Hotels in Crawley
Certificate of Excellence
Oxford, England, United Kingdom
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Few problems, professional and effiently resolved.”
Reviewed 21 February 2013 via mobile

On arrival excellent first impressions, free parking, close to terminal, and extra friendly staff. Hollie was the first member of staff to assist us and how fantastic she was... Very friendly, smiley, knowledgable and welcoming.

On entering the room we were again pleasantly surprised, spacious, good facilities and spotlessly clean!!!

We then headed back down to the restaurant and after being informed last sitting was 11:45 preceeded to ask for a table at approximately 11:40, to be told by the shift manager that we couldn't sit in the restaurant and had to order at the bar and eat in the lounge. We again spoke to Hollie to adk about the meal deal who was just as helpful ad before, and we purchased the meal deal as we thought this was good value for money. We then went to the bar with the voucher for our food, we had to wait a bit to be served as staff were busy with other jobs, the guy at the bar was a little abrupt and unhelpful but ordered our food ok. We asked the shift manager if we could use one of the restaurant tables as the lounge was EXTREMELY loud and had a stag do with lots of drinking which was uncomfortable, so was not an appropriate place for a couple to enjoy some food. She said this was ok albeit a bit reluctantly. So we sat at the table to then be told by two separate staff members to move to the lounge, as we weren't allowed to eat in the restaurant. The last lady to speak to us (Natasha) was extremely apologetic and ended up being extremely helpful. Several other staff members walked past staring at us at this table and talking to other staff about us. We decided to speak to Hollie about this as we felt angry and uncomfortable, she apologised profusely and herself and David arranged for the food to arrive in our room, and offered us a full refund which wasn't 100% necessary. The Food was ok when it came.

Unfortunately we did have a few problems with our room, our toilet kept running and was quite loud meaning we couldnt really sleep through it. And the bath had a sharp gritty, non slip layer, painted on the bottom which I thought was silly as it would be uncomfortable for anyone wanting a bath. This however was a small problem as we were only staying one night. We spoke to Natasha about this who had come to our room several times to deliver our food, and herself and Hollie arranged for us to be moved to a room next door Immediately. Natasha offered us help with our bags, which I thought was a lovely touch. She also checked the new room over to make sure there were no problems... Again another example of their excellent customer service.

So all in all this hotel is spotlessly clean, comfortable, modern, has great facilities, great staff and is EXCELLENT value for money.

We had a few problems but that isn't a deal breaker as long as they are dealt with properly, and the guys here are excellent at that. We will be back again in September for our next holiday stop over.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimCostello, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 22 February 2013
Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23.

I am very pleased to hear that you found our staff friendly, and will be sure to pass on your lovely comments, in particular to Hollie.

I am also happy to hear that you found your room spacious with good facilities, and clean.

I am however very sorry to hear about your evening dining experience with us, but I am very glad that Natasha was of help to you in the end, and also that David and Hollie dealt with the situation well.

I am also unhappy to hear that you experienced some problems with your room at first but again am very happy that Natasha and Hollie assisted you in a room transfer.

I am glad that all in all you eventually had a good stay with us, and hope to welcome you back to the hotel in the future.

Kind regards
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English first
Ely, United Kingdom
1 review
Reviewed 19 February 2013

Premier Inn has really 'upped its game' in the hotel market in recent times. My stay, overall, was first class despite costing around half the price of a typical B&B in the locality [Gatwick Airport] Rooms are comfortable, clean and well maintained; and all members of staff encountered were polite, courteous and well informed of all hotel information and services.

Premier will be my hotel of choice in future.

Room Tip: Always check out the Premier website when looking for a hotel
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  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimCostello, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 22 February 2013
Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23.

I am very pleased to hear that you found your stay with us 'first class' and that your room was comfortable and well maintained.

I am also happy to hear that you found our staff members, polite and courteous.

I hope to welcome you back to the hotel in the future.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlottenlund
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 February 2013

We stayed at the hotel for one night both ends of our holiday to Cape Verde Islands. It is placed very close to gattwick airport, North terminal, you can easily walk also with kids and luggage.
When you comes out of the teminal you will meet another Premier inn hotel, but this one is placed 5 min by foot next to a gassstation.
Quick and helpfull check in, we had ordered 2 rooms because we where 2 adults and 3 kids, but where asked if we would like to share one room instead. At the room there wher one double and 2 single beds, then we put 2 kids in one single bed and we saved 45 pounds!
We would defenetly stay there again if we need a sleepover at the airport again.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RunaCharlottenlund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimCostello, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 22 February 2013
Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23.

I am very glad to hear that you found checking in quick and easy.

I am very happy to know that you would choose to stay with us again, and I look forward to welcoming you back to the hotel in the future.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 February 2013

otherwise don't

if you want to get up early, great, because you will, unless you're on the top floor and have surrounded your door with a duvet to cut out the noise. If you do that, make sure you turn up the heat.....

Room Tip: pick the hilton down the road
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  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 22 February 2013
Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell short of your expectations. Please be assured at Premier Inn we take all feedback seriously and we would like the opportunity to investigate these issues further. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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Ferndown, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 February 2013

Although slightly older hotel, this was usual dependable Premier Inn good standard
Reception was very good - Tessa & Jo very helpful
Hotel very busy, restaurant fully booked but had same meal at the bar
about 15 minutes walk from north terminal
very reasonably priced
Would stay again

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimCostello, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 22 February 2013
Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23.

I am very pleased to hear that you found our reception team very good, and will be sure to pass on your comments to the team, in particular Tessa and Jo.

I hope to welcome you back to stay with us in the future.

Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 5 Contributor
85 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 18 February 2013

Airport hotels used to be characterised by uncaring staff who knew their guests were only staying one night and so couldn't care less. However our stay in this hotel was a revelation.

The first thing for any visitor to do is to check exactly where the hotel is, as there are two Premier Inns visible from the A23, one on each side. Luckily we hit the right one first and were welcomed immediately we put our heads inside the door.

We ate dinner in the hotel, not expecting Cordon Bleu, but the steak and chips were well cooked and a bottle of red from the balanced, international wine list helped us sleep well. Despite the proximity of the runway, the room was not noisy and in the (early) morning the shuttle bus got us to the South Terminal in the promised 10 minutes.

I think the main difference between this hotel and earlier stays in airport hotels, is that there were plenty of staff about. So when several guests arrived at the same time they were promtly attended to.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimCostello, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 22 February 2013
Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23.

I am very pleased to hear that your stay at the Premier Inn, changed your view on airport hotels.

I am glad you found your room quiet, and made use of our shuttle bus service on departure.

I hope to welcome you back to the hotel in the future.

Kind regards
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Swindon, United Kingdom
Level 5 Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 18 February 2013

We stayed here for 1 night before a very early flight. We did not have time to eat here. It was great that the beds were already made for the children, and that everything was so quiet and really clean. The transfer bus starts at 4am, runs every 20 minutes, and is a mere 5 minutes from South Terminal. We did not know our terminal when we booked. Great price. Easy to find. We would choose this hotel again if flying from Gatwick in the early hours.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hopejoypeace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TimCostello, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 22 February 2013
Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23.

I am glad you enjoyed your stay with us and that you found your room quiet and clean.

I am also pleased to hear that you found it convenient, and easy to find.

I look forward to welcoming you back to the hotel in the future.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Gatwick Airport (A23 Airport Way) Hotel

Property: Premier Inn London Gatwick Airport (A23 Airport Way) Hotel
Address: Longbridge Way | Gatwick Airport, Crawley RH6 0NX, England (Formerly Premier Inn Gatwick Airport Central)
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Crawley
#6 Romantic Hotel in Crawley
#8 Business Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Gatwick Airport (A23 Airport Way) Hotel 3*
Number of rooms: 220
Official Description (provided by the hotel):
Our hotel is situated next to the Shell garage 5 minutes from the north terminal and a short monorail journey from the south terminal/train station. There is also a frequent bus service operating from both the South and North terminals at a cost of £3.00 per person running 24 hours a day. Enjoy your holiday 1 day early and check out our sleep, Park and fly options (book at least 24 hours before your stay). Please note our hotel is NOT situated right in front of the north terminal but as stated a short 5 minute walk from the airport, please do not confuse the two, as both are in very close proximity of each other. We look forward to welcoming you at Premier Inn A23 airport way. ... more   less 
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Also Known As:
Premier Inn Gatwick Airport Central Hotel Crawley
Premier Inn Crawley
Crawley Premier Inn
Premier Inn London Gatwick Airport (A23 Airport Way) Hotel Crawley, West Sussex

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