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“Value & Very Very Handy!”

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Premier Inn London Gatwick Airport (A23 Airport Way) Hotel
Ranked #11 of 28 Hotels in Crawley
Certificate of Excellence
Dunbar, Scotland, United Kingdom
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Value & Very Very Handy!”
4 of 5 bubbles Reviewed 28 May 2013

As a business traveller, flying into Gatwick on the last flight I found this hotel great value at £50 and extremely handy for the airport terminal - its a 5 min walk from North Terminal and addtitionally there is a regular coach service to both terminals.

The welcome was friendly, there is a fairly attractive bar/restaurant area and the bar was busy with some atmosphere (always a plus in my book). The rooms were good sized (not a squash), clean and comfortable.

Well done Premier Inn :) I'll be back this week :)

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grant N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,215 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (414)
Date | Rating
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Wiltshire
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 27 May 2013

I have stayed at Premier Inns dozens of times and never had a problem over the last 5 years.
This time it was a great value package to include a week's parking and then a night here when we returned from our holiday.
All went well until we got to the Inn at 02:45 as planned and told they were over booked by 10 rooms due to a block booking by a third party and the fact that two German soccer teams were playing at Wembley. Many calls made to other hotels to try and find us a room, no luck so waited for someone to check out, eventually got a room at 04:15 and were offered a free breakfast as compensation.
Not planned to wake up before 10:00 but the people in the room above had a vibrating alarm and that woke us just before 08:00 so ruined the little sleep we had.
When asked at breakfast how we slept told the helpful waiter what had happened (don't know his name as he had a Trainee badge on!) and he apologised and said he would report it for us, he came back a short time later and apologised again and said we would get a full credit for our stay!
Well done for handling the situation so well and empowering your staff to exceed customer expectations.

Room Tip: Go for the package with the long term parking - great value
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank collieflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 27 May 2013

Arrived off a flight at 2.30 am with a pre booked room which we reserved weeks earlier to be informed there was no room available for us and hotel was overbooked by 30+ rooms by the duty manager who was running around like a headless chicken as we were not the only ones waiting for a room. Waited in reception for more than 2 hours for this issue to get resolved eventually being put in a room someone had just checked out of, could still smell their body odour in room and bins etc hadnt even been emptied.Have stayed in many hotels around the world but this was probably one of the worst experiences Ive ever had. Still waiting for general manager to contact me as I was asked to leave my details and reassured I would be contacted within 48hrs, that was 5 days ago now!! Do yourself a favour and pay a few more quid to stay elsewhere, do not stay at this hotel!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brad J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 29 May 2013
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a clean and comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palma de Mallorca, Spain
1 review
5 of 5 bubbles Reviewed 26 May 2013

Totally unexpected 5 star service! Very attentive wonderful staff and nothing was too much trouble. Breakfast really good and kids loved the hash browns, cereal and yoghurt - my freshly made omelette very good. Will definitely stay here again for convenience and a great experience.

Room Tip: Rooms overlooking car park quiet.
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dartford kent.uk
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 26 May 2013

stayed here day before we flew on holiday we stayed on the 15 th may,
staff were very helpful.
had a meal deal included , prawn cocktail, steak and salad and profiteroles ,a large soft drink ,
all cooked fresh very nice meal ,and lovely omelette for breakfast next morning. could not fault anything at the hotel will be booking again soon.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kaye K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
433 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
5 of 5 bubbles Reviewed 26 May 2013

This hotel offers everything you need for a pleasant stay. We stayed one night prior to boarding a flight to Canada the next day. Although very near the North Terminal, our flight was from the South terminal but the link between the two terminals is efficient, quick and free.

Had a great breakfast before we left on our trip.

When you register in, which is done electronically (with the help of staff, thank God) we chose not to take the hot breakfast that was suggested by the system. That was a good decision as the regular breakfast was more then enough and costs much less. You can pay for it with a credit card before entering the dining room. The only things you get with the hot breakfast is eggs, bacon and hot cereals which we did not want anyway. All of the other foods were included in the regular breakfast.

When using the wake up system (not on the phone as they don't have that facility), you must use your television to set the time. Be sure to have the volume up, otherwise, the TV will come on to wake you up but without the volume you may not be awaken.

You must use your room key (card) in the elevator (lift) to reach your floor and again into the slot near the door (inside the room) to get the electricity to work in your room (pretty much standard across Europe).

We did a transfer from London Heathrow to this hotel, however, we suggest that you book ahead. Its took us a little more than 90 minutes on the express way to get there.

Room Tip: We book a standard room and it was quite large by European standards!
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CharlesSeems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane Australia
Level Contributor
81 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 bubbles Reviewed 24 May 2013

My wife and I stayed here as we were heading out to Venice on BA first thing in the morning and weren't disappointed with our stopover
HOWEVER
There are two Premier Inns there and we walked to the wrong one but soon found our way to the correct one
The one we wanted is behind the Shell service station.
To get to the terminal from this one is an airport bus ..cost 3 Pounds each..and leaves every 20 minutes.
From the other one you can walk to the terminal
I booked a dinner , bed and breakfast deal and was not disappointed.
Excellent tasty meals coming with a beer or glass of wine was great.
They take your comfort and enjoyment very seriously and can stay free if you are disappointed with sleep quality etc
I would def stay here again

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank westcity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn London Gatwick Airport (A23 Airport Way) Hotel

Property: Premier Inn London Gatwick Airport (A23 Airport Way) Hotel
Address: Longbridge Way | Gatwick Airport, Crawley RH6 0NX, England (Formerly Premier Inn Gatwick Airport Central)
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Crawley
#6 Romantic Hotel in Crawley
#8 Business Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Gatwick Airport (A23 Airport Way) Hotel 3*
Number of rooms: 220
Official Description (provided by the hotel):
Our hotel is situated next to the Shell garage 5 minutes from the north terminal and a short monorail journey from the south terminal/train station. There is also a frequent bus service operating from both the South and North terminals at a cost of £3.00 per person running 24 hours a day. Enjoy your holiday 1 day early and check out our sleep, Park and fly options (book at least 24 hours before your stay). Please note our hotel is NOT situated right in front of the north terminal but as stated a short 5 minute walk from the airport, please do not confuse the two, as both are in very close proximity of each other. We look forward to welcoming you at Premier Inn A23 airport way. ... more   less 
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Also Known As:
Premier Inn Gatwick Airport Central Hotel Crawley
Premier Inn Crawley
Crawley Premier Inn
Premier Inn London Gatwick Airport (A23 Airport Way) Hotel Crawley, West Sussex

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