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“1 Overnight holiday return stay”

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Premier Inn London Gatwick Airport (A23 Airport Way) Hotel
Ranked #11 of 28 Hotels in Crawley
Certificate of Excellence
Plymouth, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“1 Overnight holiday return stay”
Reviewed 30 April 2014

Used this hotel again this week on 29/04/14. as always excellent service provided by all staff throughout from booking receptionist through to breakfast waiting staff. never hesitate in always recommend friends to use when flying from Gatwick airport.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chillman7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 9 May 2014
Thank you for taking your time to review Premier Inn London Gatwick Airport A23 Airport Way.

It pleases me to hear that again, on your return stay with us that the team here treated you well and provided you with excellent service from checking in too departing from us.

I hope to see you again in the future.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,322 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (419)
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Jersey, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 April 2014

Such friendly staff at this comfortable hotel. Nothing is too much trouble for them. Everyone smiles at you and speaks to you even the cleaners. The other Gatwick north hotel , whilst being still good , the staff seem to just do their job and are not connecting with the guests.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 9 May 2014
Thank you for taking your time to review Premier Inn London Gatwick Airport A23 Airport Way.

It pleases me greatly to hear that during your recent stay with us you found the team here to be friendly, readily available and hospitable.

I look forward to welcoming you back in the future.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mosta, null, Malta
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 April 2014

Always a nice welcome. Close to airport but very peaceful a good nights sleep.We was over from Malta for a 80th birthday party only stayed two nights but the staff are so good. Dinner is super good selection on the menu.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vivien B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 9 May 2014
Thank you for taking your time to review Premier Inn London Gatwick Airport A23 Airport Way.

Our guests are at the heart of everything we do here at Premier Inn and I am overjoyed to hear that the team treated you very well during the two nights of your stay.

I am also pleased to hear that you had peaceful nights rest during your visit and found our restaurant to have a super good selection on the menu to choose from.
I look forward to welcoming you back in the future.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 April 2014

we had booked a quadruple room as we were 3 friends (not realising this was 2 adults and 2 children). we got to the hotel at midnight, after a flight and were told that it would not be possible to have 3 adults in a room. fair enough. i was honest and said we'd happily pay for another room but that for the 5 hours we'd be spending in it all in the same room. the manager SHANNON ordered the girl that was attending to us that she was not happy with this (stated HEALTH AND SAFETY...REALLY?!?)and that she was not allowed to cheek us in. She had been rude to the gentleman before us too...he was not happy.
all was good as we stayed in the much better hilton, and it was even cheaper...great bar and lovely front desk. he could not believe someone had left us stranded at midnight!

  • Stayed April 2014, travelled with friends
    • Service
Helpful?
1 Thank LaraMFBesteiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 1 May 2014
Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of customer service in all our establishments and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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Nicosia, Cyprus
Level Contributor
178 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 29 April 2014 via mobile

Stayed at the hotel for a few hours between flights. It's a decent option and would use again. Keep in mind the following before booking.

First impressions were that the carpeted floor looks filthy.

Only one towel in a room for two people.

Cost £10 to get there from Gatwick North, £6 to get to Gatwick North.

Stayed April 2014, travelled as a couple
Helpful?
Thank Alkis_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 9 May 2014
Thank you for taking your time to review Premier Inn London Gatwick Airport A23 Airport Way.

I am pleased to hear that you would stay again with us in the future and that you found the hotel to be convenient for an over night stop over.

I am sorry to hear that you did not find on arrival that our carpet was not to a high standard, and that you only had one towel in the room. We do have a 24-hour reception here at the hotel and I am sure on your next stay if the issue were to arise again that they would be more than happy to assist you.

Kind Regards
Report response as inappropriate
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Jersey, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 28 April 2014

Consistent standard that we love : A Perfect bed, friendly staff, nice restaurant( chicken curry was delicious) and absolutely zero noise from outside of the room. Airport Taxi cost £10 from the terminal there but just £6 back to the airport with a local firm so the price of this Premier inn is still cheaper than the other one most of the time

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JerseyLinda67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 9 May 2014
Thank you for taking your time to review Premier Inn London Gatwick Airport A23 Airport Way.

I am extremely pleased to hear that you have enjoyed your recent stay with us and find us to still be providing the excellent service that you have grown to love.

I am glad to hear that you found the hotel to be quiet with a comfortable bed, reasonable taxi price and that our staff were friendly, all feedback will be passed onto the team here.

I look forward to welcoming you back in the future.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 April 2014

A one night stop over, arriving in the evening. We have stayed before as it's well located and fairly priced. From arrival every staff member was very hospitable. The young man on check in was very humorous. The manageress Irma looking after the restaurant area was fantastic, as I mentioned it was my little girls birthday, and I wanted to order a dessert with a candle. Before I finished my request she said " say no more" . Before we new it she came back with a few colleagues singing happy birthday holding a dessert with candle. My daughter was very happy, as it hadn't been a great birthday travelling all day. Thank you everyone at premier inn Gatwick.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jerseystan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 9 May 2014
Thank you for taking your time to review Premier Inn London Gatwick Airport A23 Airport Way.

I am overjoyed to hear that you and your family had a fantastic stay with us recently and that your daughter had a lovely end to her birthday by receiving a magical moment from our restaurant team.

I am extremely pleased to hear that you found the whole team here to be hospitable and friendly and I can assure you that all feedback will be passed back to the team.

I look forward to welcoming you back again soon.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Gatwick Airport (A23 Airport Way) Hotel

Property: Premier Inn London Gatwick Airport (A23 Airport Way) Hotel
Address: Longbridge Way | Gatwick Airport, Crawley RH6 0NX, England (Formerly Premier Inn Gatwick Airport Central)
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Crawley
#6 Romantic Hotel in Crawley
#8 Business Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Gatwick Airport (A23 Airport Way) Hotel 3*
Number of rooms: 220
Official Description (provided by the hotel):
Our hotel is situated next to the Shell garage 5 minutes from the north terminal and a short monorail journey from the south terminal/train station. There is also a frequent bus service operating from both the South and North terminals at a cost of £3.00 per person running 24 hours a day. Enjoy your holiday 1 day early and check out our sleep, Park and fly options (book at least 24 hours before your stay). Please note our hotel is NOT situated right in front of the north terminal but as stated a short 5 minute walk from the airport, please do not confuse the two, as both are in very close proximity of each other. We look forward to welcoming you at Premier Inn A23 airport way. ... more   less 
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Also Known As:
Premier Inn Gatwick Airport Central Hotel Crawley
Premier Inn Crawley
Crawley Premier Inn
Premier Inn London Gatwick Airport (A23 Airport Way) Hotel Crawley, West Sussex

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