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Premier Inn London Gatwick Airport (A23 Airport Way) Hotel
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Reviews (3,790)
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2,033 - 2,038 of 3,790 reviews
Reviewed 14 August 2014

The sleep, park, fly package was really good value for money, especially with the dinner and breakfast meal deal. An easy way to secure safe parking at Gatwick and enjoy a good nights sleep before and after a holiday flight. a good nights sleep makes driving home much easier, and safer.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Sharon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this reviewResponded 13 September 2014

Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23 Airport Way.
I am very glad to learn that you enjoyed staying with us, and that you found our Hotel to be good value for money.
I am please that our parking was easy to find and that you could enjoy great a nights’ sleep.
We hope to welcome you back again in the future.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2014

Although we didn't have an especially early flight we thought we would take the stress out of avoiding traffic jams on the day by taking the option of staying over the night before. For not much more than the cost I would have paid for parking for 2 weeks we had a room and 15 days parking in the same car park I would have used anyway (Summertime Special car park on the airport and 5 min free bus away). Also included was one night free parking at the hotel, effectively providing 16 days. We also booked an additional family room for a mere £35. Bargain.
We had been prompted by Premier Inn's online booking system to check in online in advance. On arrival check in did seem a bit chaotic as a lot of people seemed to arrive in the small reception area at once and queued out of the door so not really sure what the advantage was of the advance check in. However, a staff member did eventually call out for advance check ins to come forward but perhaps they should have a separate desk. Nevertheless, the reception staff were friendly and polite.
The rooms were of the standard one now expects of Premier Inn; clean, comfortable, tea/coffee, simple. We ate dinner in the restaurant which was busy and provided fairly ordinary pub grub at average prices. Service at the bar was slow with only one staff member who was also taking food orders. Not sure why he was doing this as there were staff waiting on tables so it seemed to take a very long time to get a drink when there were only three people queuing.
With guests coming and going at varying times of the day/night one expects a little disruption but we weren't disturbed too much although our family group were woken by the sound of little feet running about upstairs so it might be worth getting an upper floor room.
All in all I think this hotel provides excellent value, especially if you need parking. If you don't need to park then the north terminal is only a 5 minute walk away if you don't want to pay £3 per person for the shuttle bus. I would definitely use this hotel again.

Stayed: August 2014, travelled with family
1  Thank Justina59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this reviewResponded 13 September 2014

Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23 Airport Way.
I am sorry to hear that you experienced a few problems during your stay with us. Please accept my sincere apologies for any inconvenience caused.
However, I am glad that you found our Park and Fly package to be good value for money and we all here look forward to welcoming you back again in the future.
Kind regards

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Reviewed 13 August 2014

We booked a Permier Inn after recommended by parents. What we didn't realise was there are many different premier inns at Gatwick North. Be carefull! The car park is NOT on the site of the hotel and is a drive away with NO bus service to link the 2!!

  • Stayed: August 2014, travelled as a couple
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Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this reviewResponded 19 August 2014

Thank you for reviewing your recent stay at our hotel. At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay was less than relaxing. Your experience was far below our usual high standards, but please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.

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Reviewed 11 August 2014

Arriving back in the early hours from La Palma we chose to stay at this hotel.Staff very friendly and helpful, rooms well appointed and wow the bed was so comfortable ,decent full English in the morning and all refreshed ready to head North! Free parking as well.
Recommend!

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank GaryStorer1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this reviewResponded 13 September 2014

Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23 Airport Way.
I am very pleased that our Hotel and Team fulfilled your expectations and that you enjoyed a nice and relaxing stay with us.
I am also glad to hear that you would happily recommend us and we all here look forward to welcoming you back again in the future.
Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

Have stayed here each time we fly from Gatwick Airport and it never fails to meet our expectations. Rooms are fresh and clean and plenty of choice to eat at breakfast. If leaving your car, a courtesy bus takes you straight to the terminal. Would definitely recommend.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nicolab113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this reviewResponded 13 September 2014

Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23 Airport Way.
I am very pleased that our hotel never fails to meet your expectation and that you can always enjoy a nice room, a good breakfast and our Park and Fly packages.
We all here look forward to welcoming you back again.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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