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Premier Inn London Gatwick Airport (A23 Airport Way) Hotel
Ranked #10 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 24 August 2014

Booked this room at £35 rate which was such excellent value for money. Breakfast and parking not included. Within walking distance of north terminal so had breakfast there as felt £10 each for breakfast was slightly expensive.
Room was very clean and comfortable. The only grumble was between 4-5 in the morning the people in room above must have been leaving and were making a lot of noise. Wouldn't expect to hear the people above in a hotel.
Great value for money if you are staying night before holiday.

Room Tip: Try to get top floor!
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  • Stayed: August 2014, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Clare W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this reviewResponded 13 September 2014

Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23 Airport Way.
I am sorry to learn that you experienced a few problems due to noise during your stay with us.
Please accept my sincere apologies for any inconvenience caused to you by this.
However, I am happy that you found our hotel to be good value for money and in convenient location.
We all here look forward to welcoming you back again in the future.
Kind regards

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1,954 - 1,960 of 3,729 reviews

Reviewed 24 August 2014

Stayed here on a Friday night before 8.00 am flight in August on a 1 night / 15 day park & fly.

Booking - as always website was clear, easy and booking was simple. You could pre complete your car reg details to save time and the website also gave clear parking instructions (you park in the valet car park).

Location - It is literally a one minute walk to North Terminal departures lounge. You do NOT need a courtesy bus for this hotel - which is the most convenient thing about this hotel).

Room - as you'd expect of a premier inn, clean, modern, relatively spacious and lots of tea and coffee making facilities. Also Lenny Henry free!!!!

Hotel facilities - reception check in was automated and quite daunting at first but there are so many staff to help and there was absolutely NO queue despite being so very busy. We only used the bar for a quick drink but there was also a costa coffee and a restaurant (not sure what it was called but looked a bit like a beefeater type menu).

Car drop off / collection - both completed in less that 2 mins each way.

Summary - i would definitely stay here again, c£110 for a room and parking and was c£20 cheaper than the 'chain' competition (and you don't need to wait for or pay £10-20 for a courtesy bus). The staff were all do helpful and friendly and the whole car drop off / collection experience was so easy.

Absolutely brilliant.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank RichardN28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2014

Arrived in two cars to discover that I had to pay £10.00 per car to park in their car park. They advised free wifi but it did not work. £39.00 for four breakfast was expensive. On requesting room service I was told to queue up at the bar to order it. I then spent 15 minutes waiting for one bar man to serve all the beer drinkers before he took my order. I then had to go back to the bar to collect it. Requested a twin room and was given a room with a double bed and a child's bed. Impossible to sleep because our room overlooked the busy North Terminal roundabout with huge container trucks noisily driving by all night. Not a pleasant stay.

Room Tip: Go somewhere else
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  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank biged4546
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this reviewResponded 28 August 2014

Thank you for reviewing your recent stay at our hotel. At Premier Inn we always strive to provide customers with a comfortable stay, and I apologise that on this occasion your stay was less than relaxing. Your experience was far below our usual high standards, but please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future

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Reviewed 23 August 2014

We arrived here just after midnight, after a one minute drive from the North Terminal car park. Rooms were the usual comfort of Premier Inn. Staff welcoming and friendly. No noise from aiport - we all slept very well. The cooked breakfast in the morning was one of the best we've had at Premier Inn, everything was really fresh and the coffee was made fresh from beans rather than from pour yourself from a large flask.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this reviewResponded 13 September 2014

Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23 Airport Way.
I am very happy to learn that you found our rooms to be comfortable, our staff welcoming and friendly and that you had a great nights sleep.
I am also pleased that you found that our breakfast was great.
Your feedback is a great compliment to our team and to their hard work and we all here are looking forward to welcoming you back again in the future.
Kind regards

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Reviewed 23 August 2014

Stayed for one night on return from holiday ,everything prebooked on line ,so easy check in easy and quick,had a good sleep and a very nice breakfast in the morning,.the car park was part of the package not to far away ,with a regular shuttle bus

  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank ALAN R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this reviewResponded 13 September 2014

Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23 Airport Way.
I am very pleased that you found check in to our Hotel to be easy and that you had a good nights sleep and very good breakfast.
I am very happy to hear that we fulfilled your expectations and we all here hope to welcome you back again soon.
Kind regards

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Reviewed 22 August 2014

We stopped at this premier inn the night before we flew out on our holiday. The location is perfect a short walk to the airport,the staff were friendly and very helpful .We couldn't fault the rooms and we had a lovely meal in the restaurant ,the only one negative thing I could say about our stay was our room over looked a carpark which seemed to be used by the airport staff and there was a shuttle bus coming and going all night which woke us up every time it came round but apart from that it is a excellent hotel and the perfect stop over .

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank 650happyguest14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this reviewResponded 13 September 2014

Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23 Airport Way.
I am sorry to hear that you experienced a few problems during your recent stay with us, please accept my sincere apologies.
However, I am very pleased that you found our Hotel is in perfect location for your travels and that our Team was friendly and helpful.
I am also glad that you could not find fault with our rooms and that you had a lovely meal in our Thyme restaurant.
Your feedback is a great compliment to our Team and to the Hotel.
We hope to welcome you back again in the future.
Kind regards

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Reviewed 21 August 2014

we stop at this Premier Inn as it is such an easy place to get to from the airport north terminal. We travel up the night before a holiday and choose this hotel as we can walk from the terminal.
we have used this Inn before and will again be staying in November.
it's just perfect for the night before a journey.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank delighted05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this reviewResponded 13 September 2014

Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23 Airport Way.
I am very pleased to hear that you enjoyed staying here with us and that your stay was perfect.
I am also happy to hear that our Hotel is in a convenient location for your travels.
We all here look forward to welcoming you back in November.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Gatwick Airport (A23 Airport Way) Hotel

Address: A23 | Gatwick Airport, Crawley RH6 0NX, England (Formerly Premier Inn Gatwick Airport Central)
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Crawley
#6 Romantic Hotel in Crawley
#8 Business Hotel in Crawley
Price Range: £58 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Gatwick Airport (A23 Airport Way) Hotel 3*
Number of rooms: 220
Official Description (provided by the hotel):
Our hotel is situated next to the Shell garage 5 minutes from the north terminal and a short monorail journey from the south terminal/train station. There is also a frequent bus service operating from both the South and North terminals at a cost of £3.00 per person running 24 hours a day. Enjoy your holiday 1 day early and check out our sleep, Park and fly options (book at least 24 hours before your stay). Please note our hotel is NOT situated right in front of the north terminal but as stated a short 5 minute walk from the airport, please do not confuse the two, as both are in very close proximity of each other. We look forward to welcoming you at Premier Inn A23 airport way. ... more   less 
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Also Known As:
Premier Inn Gatwick Airport Central Hotel Crawley
Premier Inn Crawley
Crawley Premier Inn
Premier Inn London Gatwick Airport (A23 Airport Way) Hotel Crawley, West Sussex

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