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Premier Inn London Gatwick Airport (A23 Airport Way) Hotel
Ranked #10 of 28 Hotels in Crawley
Certificate of Excellence
Wales
Level 6 Contributor
105 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Great value hotel”
Reviewed 27 August 2014

Excellent value hotel for an airport stopover, free parking for residents is also a bonus. The hotel is 5 minute drive from the airport and is on the airport Hopper bus route. The hotel is on 3 floors with 2 lifts at each end of the hotel. Reception staff were very friendly and handed out kids colouring packs and puzzles on arrival - nice touch! There is also a Thyme restaurant located on the ground floor. You ca get a meal deal for £22 which is a 2 course dinner, unlimited soft drinks and unlimited breakfast the following morning. The rooms are your usual Premier Inn standard, comfy beds and plenty of towels and extra pillows. Be aware in this hotel that the hot water taps in the bathroom are scalding hot!

Bonus - free wi-fi

Also note that this Premier Inn is on the A23 and is not the brand new Premier Inn directly opposite.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Thiscaseisheavy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 13 September 2014
Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23 Airport Way.
I am happy to hear that you enjoyed staying with us and that you found our staff to be friendly. Also that you found our Meal deals in our restaurant good value for money.
I am also pleased that you found our rooms were up to standard.
We all here looking forward to welcoming you back again in the future.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (419)
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St Brelade, United Kingdom
Level 6 Contributor
107 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 27 August 2014

I always stay in one of the Premier Inns when I have a overnight stop at Gatwick Airport as they are always great value for money and have stayed at this hotel before several times and never had any problems at all and the staff are always really friendly and helpful..... And last night as usual my room was spacious and spotlessly clean and could never find fault there i had a ground floor room and I had to be up at 4am and was so needing a good nights sleep. But when the occupier of the room above entered the room any chance of a decent nights sleep disappeared just by that person walking across their floor the noise of each footstep was so loud and it was like my ceiling was paper thin that I could hear every sound being made, there was no noise from a television or people talking so I guess it was a single person and this continued until they went to bed. I'm used to a certain amount of noise from people walking past the door of the room or from other the rooms next to mine but this was something else.

  • Stayed August 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Jimmy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 13 September 2014
Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23 Airport Way.
I am very sorry to learn that you did not enjoy your stay with us and would like to offer my sincere apologies. Please note that our guest feedback is really important to us.
However, I am pleased that you found the room to be spacious and spotlessly clean.
I hope that this experience did not deter you from staying with us again in the future.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 August 2014

Couldn't have asked for more. Friendly, welcoming, comfortable, easy to find, a few minutes walk from the North Terminal and a great breakfast. No noise disturbances at all. Helpful reception staff and restaurant team.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ricenveg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 13 September 2014
Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23 Airport Way.
I am very pleased to learn that you found our Team to be friendly and welcoming and also that our Hotel is in good location for your travels.
We look forward to welcoming you back here again in the near future.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2014

Booked hotel room online, before early morning flight out of Gatwick. Was easy to book, got great rate, though non-refundable. No problem since our flight was already set up. Hotel was convenient to the Airport. Didn't try the breakfast only because flight so early, but looked and smelled good.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shevaun t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 13 September 2014
Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23 Airport Way.
I am delighted to learn that you found our Hotel to be convenient for your travels and that you found everything you needed before flying early form Gatwick.
Everyone here looks forward to welcoming you back again soon.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 August 2014

Excellent stay and superb service from.the restaurant staff, especially our waitress Karolina who was excellent and understanding, as we were translating the menu for French friends and had to delay our reservation due to flight delays.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Phil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 13 September 2014
Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23 Airport Way.
I am very happy to hear that you found your stay with us excellent and that the service was superb.
Your feedback is a great compliment to our team and I have passed this compliment onto Karolina’s department manager.
We all look forward to welcoming you in the future.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hornchurch
Level 6 Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 25 August 2014

We flew home from Turkey on the Saturday 23rd Aug and our flight was due in at 11:35. After a delay and then a delay on the suitcases we finally checked in at the Premier Inn at 2:35am!

We were greeted by a lovely receptionist who made us feel really welcome.

The room was really nice and clean and had a double bed, a single bed and a sofa bed which was perfect for us. We hit the pillow at 2:45 and woke up at 9am (a wonderful sleep)!

We then went for breakfast at 10am and WOW, what a treat! We had spent 10 days in a 5 star hotel in Turkey and this was so much better! We were greeted and taken to a table that was ready and set up and clean. The food was HOT and I have never enjoyed an English breakfast and a cuppa as much as I have here!!

All in all the hotel was exactly what we needed, the staff were friendly, the room was clean and quiet and the breakfast was superb.

Would recommend staying there again

Thank you

Room Tip: we stayed in 307 which was very quiet and perfect for us.
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
3 Thank MillwallSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 13 September 2014
Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23 Airport Way.
I am very happy to learn that you were greeted in a friendly manner on your arrival at our Hotel and that your found your room was up to standard.
I am also pleased that you found that our breakfast was superb.
We hope to welcome you back again in the future.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 August 2014

Very convenient for an early flight from Gatwick. Room was clean and comfortable.
The restaurant was badly managed and service was very slow. So slow, we couldn't be bothered to order dessert as we'd been there for over an hour already for just our mains.
Other than that, the staff were quite friendly.
Next time I need an overnight stay at Gatwick however, I'll most likely stay at the other Premier Inn by the North Terminal.

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank mhll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RebeccaGifford, Manager at Premier Inn London Gatwick Airport (A23 Airport Way) Hotel, responded to this review, 13 September 2014
Thank you for taking the time to review your stay at Premier Inn London Gatwick Airport A23 Airport Way.
I am very sorry to learn that you found your stay with us was not up to standard.
Our guests’ feedback is very important to us, and gives us a chance to improve in every aspect of our work. Please accept my sincere apologies for any inconvenience caused. However, I am pleased that you found your room to be clean and comfortable.
We all here hope to welcome you back in the future.
Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Gatwick Airport (A23 Airport Way) Hotel

Property: Premier Inn London Gatwick Airport (A23 Airport Way) Hotel
Address: Longbridge Way | Gatwick Airport, Crawley RH6 0NX, England (Formerly Premier Inn Gatwick Airport Central)
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Crawley
#6 Romantic Hotel in Crawley
#8 Business Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Gatwick Airport (A23 Airport Way) Hotel 3*
Number of rooms: 220
Official Description (provided by the hotel):
Our hotel is situated next to the Shell garage 5 minutes from the north terminal and a short monorail journey from the south terminal/train station. There is also a frequent bus service operating from both the South and North terminals at a cost of £3.00 per person running 24 hours a day. Enjoy your holiday 1 day early and check out our sleep, Park and fly options (book at least 24 hours before your stay). Please note our hotel is NOT situated right in front of the north terminal but as stated a short 5 minute walk from the airport, please do not confuse the two, as both are in very close proximity of each other. We look forward to welcoming you at Premier Inn A23 airport way. ... more   less 
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Also Known As:
Premier Inn Gatwick Airport Central Hotel Crawley
Premier Inn Crawley
Crawley Premier Inn
Premier Inn London Gatwick Airport (A23 Airport Way) Hotel Crawley, West Sussex

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