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Premier Inn London Gatwick Airport (North Terminal) Hotel
Ranked #1 of 28 Hotels in Crawley
Certificate of Excellence
Oxford
Level Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Terrific value”
Reviewed 5 July 2013

At £89 for accommodation (one night) and valet parking (eight nights) this was great value for money without any significant compromises. The hotel is directly opposite the car park and terminal. The room and bathroom were compact, clean and well maintained. We didn't use the restaurant. More lifts would be useful (it seems from comments here that the hotel is already on to that) and noise from the train that runs between terminals was noticeable at times but neither were big problems. The price and location make this is a very good hotel airport.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EJF212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10,284 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,248)
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English first
Level Contributor
82 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 5 July 2013

This Premier Inn in fairly new. It offers "no frills" accommodation. We found it it excellent. Great reception, with welcoming staff to take you through the simple screen-based process. Very comfortable room, excellent bar and restaurant where we had dinner with our grandchildren and their parents. The reception girl very kindly offered to organise an early dinner reservation and took the trouble to mention that the restaurant was often booked up so we should decide now! The restaurant has good food choices - surprisingly good too. My duck was excellent.

The hotel entrance is on the ground floor but reception is on the first floor via a lift. This presented us with no problems but I did hear some moaning from others. The North Terminal is 50m away across the road. An easy start to the flight process and we shall be staying there again.

Room Tip: this is a new hotel and built for the convenience of travellers. I doubt any room has much advantag...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Maureen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 July 2013

Stayed here as a family to break up a 10-hour drive to the airport and a 23-hour flight to Australia.

Our room (family room - one queen and two singles) was fantastic value for money - spotless, comfortable and quiet. A surprising amount of storage space too for those of us who don't travel lightly...

Reception was chaotic with far too many people & their associated luggage crammed into a small space. The staff were efficient but it was obvious there weren't enough of them - or enough space - to cope with the amount of guests.

Dinner at Thyme restaurant was a disaster. We waited 40 minutes for a starter and another 40 for the mains to arrive. Neither course was worth waiting for. Much to the children's disappointment, we skipped dessert for fear it would take another 40 mins for two bowls of child-size ice cream to arrive and by this time it was getting far too late.

The children had been given laminated menus with a puzzles/crosswords/colouring-in on the back. However, they weren't permitted to use them. After asking the waiter for some pens so they could complete the activity sheet, he returned with a picture of Minnie Mouse to colour in and four crayons - hardly thrilling stuff for a 9 & 6 year who have had to wait 40 mins for a single piece of spongy garlic bread and an overlooked corn on the cob (which, in fairness, we had deducted from the bill after complaining).

This hotel could be a fantastic value-for-money no-frills all-rounder if only it could up its game in the reception and restaurant areas.

Stayed July 2013, travelled with family
Helpful?
1 Thank Ellabella1710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greece
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 July 2013

Excellent combination of price and quality.
Though reception was packed because the terminal was practically closed for a couple of hours because of a bomb threat and there was limitee access to the hotel, the reception people did their best and we had a very good room. No noise, very good quality in breakfast and we also had a great dinner. After a big dissapointment staying for 6 nights in a Premier Inn in the center of London, that night gave back some credits to Premier Inn chain.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coolum Beach, Australia
Level Contributor
69 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 4 July 2013

We landed at the South Terminal and caught the shuttle to the North Terminal. As you get out, the Premier Inn is down the lift and across the road. It was very busy checking in and we had a short wait to catch the lift up to reception, but staff were on hand directing everyone into lifts. The chap at check in was very pleasant and recommended we book our dinner at the Thyme restaurant. We had 2 rooms on the second floor and they were clean and comfortable. We did not hear any plane noise and the black out curtains are very efficient. We had a lovely dinner at the Thyme restaurant and the menu and prices are very good. For breakfast you can choose from the Thyme restaurant or Costa.
The location of the Premier Inn is also convenient for renting a car in the North Terminal from Avis etc.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 33LaurenK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 July 2013

We checked in at this hotel very conveniently located a 2 min walk from North terminal.
We got suckered into the meal deal voucher (breakfast the next day and dinner the same evening) after we had paid for it we were told we had to wait in line to book a table (it was around 7.15) and we were told that the next available table is at 22.30 (is that dinner time??)
When we finally came down for our dinner at 22.30, we sat next to a family whose starter still hadn't arrived (although they had ordered it 40 mins earlier) the service was so slow but you couldn't help but feel sorry for the few staff running the restaurant who were rushed off their feet. All in all the food took forever to come out and when it did (I know premier inn is never going to be michelin starred) it was disgusting. Breakfast the next morning was also rubbish, the hot selection good for the bin.
Overall we paid more for the 'meal deal' the the actual hotel stay, which was great and I would definitely stay again, I just would never eat there again.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Natztastic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Brelade, United Kingdom
Level Contributor
107 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 3 July 2013

This is a fantastic hotel and within 2 minutes walk of the North Terminal, as usual with Premier Inns the rooms are excellent and great value for money.
The only fault i could find is that with the reception being on the first floor if there's a lot of customers arriving at the same time the lifts can not cope as when you push the button to call the lift the lift usually arrives full of people who have just checked in and who are wanting to go to their rooms on the upper floors so in the end i ended up carrying my suitcase and walking up the stairs to get to reception.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jimmy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quin_Holtzhuizen, Manager at Premier Inn London Gatwick Airport (North Terminal) Hotel, responded to this review, 4 July 2013
Thank you for your review on your stay with us at Premier Inn London Gatwick Airport North Terminal.

I am delighted you enjoyed your stay with us and found the hotel to be in such a great location and excellent value for money. I would also like to thank you for your feedback regarding the lifts. This is something we are aware of and working towards improving.

I hope we can welcome you back to Premier Inn London Gatwick Airport North Terminal again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Gatwick Airport (North Terminal) Hotel

Property: Premier Inn London Gatwick Airport (North Terminal) Hotel
Address: Northway | Gatwick Airport North Terminal, Crawley RH6 0PH, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Restaurant Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Crawley
#2 Family Hotel in Crawley
#5 Business Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Gatwick Airport (North Terminal) Hotel 3*
Number of rooms: 630
Official Description (provided by the hotel):
This Premier Inn is directly opposite the main entrance to the North Terminal, offering free transit to the South Terminal which takes only 2 mins. This new hotel is located within easy reach of the M25 and M23, providing a Costa coffee store, Thyme restaurant and bar, business lounge and express check-in. This hotel does not have its own car park however, parking is available at a discounted rate (19.50 GBP for 24hrs) for Premier Inn guests at the North Terminal short stay car park. This is payable at reception on production of your parking ticket. NOTE - Multiple hotels are located in the area, please ensure you have selected the correct hotel before completing your booking. ... more   less 
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Also Known As:
Premier Inn London Gatwick Airport (North Terminal) Hotel Crawley, West Sussex

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