I stayed here in October but have taken the time with writing this review to see the response of the hotel which I have to say has been brilliant.
We've stayed before and the location is brilliant. We've booked before this stay to stay again and I've no doubt we'll continue to stay here while the rates are so low. The lifts are ridiculous and can't cope as stated by previous reviewers but the big let down is the restaurant.
There are nowhere near enough staff there or at the bar which the queues become ridiculous, we ended up doubleing our order to avoid the wait, not before translating for a customer who didn't speak english (do any of your staff have other languages? Seems a bit silly)
We sat down for our meal at 9.15 and promptly ordered. My husband had a starter but I didn't. The problems began an hour later when we still had no food. I asked the waiter, who couldn't be more honest, who basically said there is no communication between the kitchen and the waiting staff which is why he didn't inform us of the wait when we sat down. If we knew this, I certainly would not have let my husband order a starter! This turned out to be irrelevant as it never ever arrived. Just over an hour later, our mains did arrived. I have Crohn's disease and I asked specifically for no bacon my my meal as I can't eat it. Needless to say it arrived with bacon. By this point I was thoroughly fed up and just sent it back. I didn't have an hour to wait for another meal. My husband then asked for mayonnaise. We were given a condiments set which inevitably, didn't contain mayonnaise.
I'd had enough and asked to speak to the manager. He came over and said the same as the waiter basically. There needs to be better communication because as it stands, there is none and the customer is suffering. This is a purpose built hotel with a purpose built restaurant which, while large, can't cope with the number of diners. I stay in a hotel because I have an early morning flight. By 11pm we were still trying to sort out the bill which apparently was £48. For essentially one main meal. We had been charged for everything, the non existent starter, my meal which I'd sent back! The manager gave us our drinks for free and we just paid for the one meal at £12.50.
Our room had the couch bed folded out (not made) which meant we couldn't get in the bed. We had to fold it up which meant the legs were stuck up in the air which I felt was dangerous. Other than this. The rooms are great.
Upon our return home to Spain, I contacted the Premier Inn with my experience. The manager phoned my husband and then called me as my husband was out and driving. He refunded the whole cost of the room which was brilliant and promised to bring up these issues at the next staff meeting. I hope he has and these are being rectified. I won't be eating there again but we will stay.
- Official Description (provided by the hotel):
- This Premier Inn is directly opposite the main entrance to the North Terminal, offering free transit to the South Terminal which takes only 2 mins. This new hotel is located within easy reach of the M25 and M23, providing a Costa coffee store, Thyme restaurant and bar, business lounge and express check-in. This hotel does not have its own car park however, parking is available at a discounted rate (19.50 GBP for 24hrs) for Premier Inn guests at the North Terminal short stay car park. This is payable at reception on production of your parking ticket. NOTE - Multiple hotels are located in the area, please ensure you have selected the correct hotel before completing your booking. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Premier Inn, Priceline, Booking.com, Evoline ltd and Cancelon so you can book your Premier Inn London Gatwick Airport (North Terminal) Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn London Gatwick Airport (North Terminal) Hotel Crawley, West Sussex