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Premier Inn London Gatwick Airport (North Terminal) Hotel
Ranked #1 of 28 Hotels in Crawley
Certificate of Excellence
Chichester, United Kingdom
1 review
“Couple off on hols”
5 of 5 bubbles Reviewed 9 April 2014

Stayed here over night so we could catch an early flight, best idea I've had, got the train to Gatwick then just jumped on the shuttle to the north terminal and the hotel is right there. So easy and the restaurant and bar were good and not over priced.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10,057 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Kent
Level Contributor
211 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 8 April 2014

We decided to try the premier inn prior to our flight to Spain as the site claimed to be close to the terminal. Its true! No need for transfers as you walk out the hotel, cross the road and use the lift or travellator and hey! you are in the terminal! what can be easier than that.

The hotel is of a nice quality and standard with really comfortable beds. However the mode of booking inn is a bit different from your usual hotel, why? because there is no reception in the normal sense of the word. The booking in system is computerised and self service, with assistance from a receptionist. The hotel industry version of supermarket self service.

The lifts warrant a mention as they are key swipe activated and can be temperamental. I have used this type of lift activation system many times and this hotels lifts are by far the most temperamental I have come across.

Our breakfast food was nice - being as many are, self service. Our bedroom was of a standard I would expect in a 4 star hotel even though this was a 3 star. The hotel is sound proofed so no outside noise what so ever. Hotel staff were very helpful and keep the hotel very clean.

This will definitely be my gatwick hotel of choice from now on!

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KentEnglander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 8 April 2014 via mobile

We stayed overnight before flying early in the morning. When we arrived about 9pm the foyer was packed as loads of people queued for the three lifts. After a wait we walked up the four flights of stairs.

At reception staff are friendly and helpful and we checked in quickly. The room was smaller than we're used to at Premier Inn but it was very comfortable and I was amazed how quiet the room was for both the size and occupation of the hotel and also for its location near the airport.

We checked out at 4.30am and we're met by a smiley face at reception. Costa coffee, in the hotel is open 24hrs which is handy.

Would definitely stay here again, it's ideal for travellers!,

Stayed April 2014, travelled with family
Helpful?
Thank Jcintheplacetobe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lowestoft, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 8 April 2014

We stayed at the premier inn before a short European Easter break with breakfast and valet parking booked as part of the deal.
Despite the hotel being very busy the staff looked after us well, the room was clean and surprisingly quiet. The breakfast was great and the choice was superb.
The big let down was the valet parking, on return at our booked time our car was no where to be seen? We waited over 90 minutes despite arriving at our correct time, it was chaos. With kids standing out in the cold and others getting very upset, clueless firm.
I wouldn't stay here again unless I came by train or bus.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank railcomjon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
77 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 8 April 2014

We were flying from the South terminal so at first we were unsure about booking but due to the excellent reviews and price for a night (£42 for family room) we decided to give it a go. Check in was different axs mainly done on cash point type machines but it worked and was v easy. Room was typical premierinn so perfectly functional and clean. We had a view of the runway which our toddler loved. Two very small minus points were that the wifi dropped out several times in the hot or so we were using it and also the noise from the mono rail which was bearable but if you are a light sleeper may have kept you awake. Now the best bit. ..location, cross a road and you are in North terminal. Another 100 yards and you are on the mono rail heading for South FANTASTIC! Last time we were here we stayed at the Hilton but that cost the best part of £200 and I can see no benefits of staying there rather than the premier inn. I know where we will be staying on our next Gatwick visit and I will recommend the premier inn to all.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ben G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quin_Holtzhuizen, Manager at Premier Inn London Gatwick Airport (North Terminal) Hotel, responded to this review, 12 April 2014
Thank you for posting your review on Premier Inn London Gatwick Airport North Terminal.

I am glad to hear that your room was perfectly functional and clean with a view of the runway that your toddler loved. It is great to hear that you found check in to be very easy. I am pleased to hear that you were not disturbed by any monorail noise.
I am delighted to hear that you will recommend Premier Inn London Gatwick Airport North Terminal to all

We look forward to welcoming you back again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clenchwarton
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 April 2014

Very happy again with our stay, stayed 4 times in last year and no problems whatsoever. No noise from outside and minimal noise inside. Food very good and service is quick even when busy, bedrooms are bright and comfortable, reception staff helpful and check in was very quick. Will stay again in May

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gavin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quin_Holtzhuizen, Manager at Premier Inn London Gatwick Airport (North Terminal) Hotel, responded to this review, 12 April 2014
Thank you for taking the time to post your review on Premier Inn London Gatwick Airport North Terminal.
I am delighted to hear that you have had 4 very happy stays with us. It is great to hear that you used our Thyme Restaurant and found the food very good and the service to be quick even when busy.
I am pleased to hear that you found the reception staff to be helpful with a quick check in. It is also good to hear that your rooms were bright and comfortable with no disturbance from external noise.
We look forward to welcoming you back to stay again in May.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
1 review
5 of 5 bubbles Reviewed 7 April 2014

Very pleased with the quality of the hotel. Expected less for the price I paid. So convenient to airport terminal. Really helpful staff. Very comfortable rooms. Spotless corridors and elevators. Great restaurant and menu.

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Emmet D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quin_Holtzhuizen, Manager at Premier Inn London Gatwick Airport (North Terminal) Hotel, responded to this review, 12 April 2014
Thank you for taking the time to post your review on Premier Inn London Gatwick Airport North Terminal.

I am delighted to hear that you were very pleased with the quality of the hotel and found the rooms to be very comfortable.
I am glad to hear that you found the staff to be really helpful. It is good to hear that you enjoyed the menu in our Thyme Restaurant.

We look forward to welcoming you back again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn London Gatwick Airport (North Terminal) Hotel

Property: Premier Inn London Gatwick Airport (North Terminal) Hotel
Address: Northway | Gatwick Airport North Terminal, Crawley RH6 0PH, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Restaurant Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Crawley
#2 Family Hotel in Crawley
#5 Business Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn London Gatwick Airport (North Terminal) Hotel 3*
Number of rooms: 630
Official Description (provided by the hotel):
This Premier Inn is directly opposite the main entrance to the North Terminal, offering free transit to the South Terminal which takes only 2 mins. This new hotel is located within easy reach of the M25 and M23, providing a Costa coffee store, Thyme restaurant and bar, business lounge and express check-in. This hotel does not have its own car park however, parking is available at a discounted rate (19.50 GBP for 24hrs) for Premier Inn guests at the North Terminal short stay car park. This is payable at reception on production of your parking ticket. NOTE - Multiple hotels are located in the area, please ensure you have selected the correct hotel before completing your booking. ... more   less 
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Also Known As:
Premier Inn London Gatwick Airport (North Terminal) Hotel Crawley, West Sussex

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