I have to visit k2 several times a week as my children do various hobbies here, and frankly it is a disgrace.
Bearing in mind, it is a relatively new and purpose built facility- There is no where near enough parking spaces. Whoever designed the car park should lose their job.
( Apparently it was supposed that people would use the fast bus system. Well, that is an absolute joke as well, most of us don't have all day to get to one place and then back home again, so how is that going to work exactly?
It would have been MUCH BETTER to use the fast track for bikes instead of those stupid buses.)
There are regularly huge tailbacks to get IN the car park, caused by a couple of dullards at the entrance asking people what they are doing there, and even in "members parking", ( as we have a family membership) you are asked to explain yourself, and told not to stay too long what a cheek!
I have never seen the presence of a duty manager, I imagine they just sit in an office all day, but they should be out on the floor, making themselves visible, answering customer concerns, seeing the poor service and facilities for themselves.
The cafe staff are embarrassingly shoddy. No smiles, no welcome, often teenagers chatting in the kitchen with a queue of people.
The place is not particularly clean.
No one I know likes the layout of the main pool changing rooms. It is interesting that at a private gym club they don't arrange their changing facilities like this- tiny little "cages" that are dirty and cramped, and with the overhead bars make you feel like there are perverts waiting to look over as you change.
The upstairs gym is adequate, but the music for the classes was so loud I only ever did one, and the music in the gym was so loud and bad I know people who left because of it, even though they complained. Unfortunately, no one actually cares.
As soon as my children have finished doing their hobbies here, I will be delighted to never use this place again.
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