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“excellent travel inn”

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Premier Inn Gatwick Crawley Town West Hotel
Ranked #6 of 28 Hotels in Crawley
Certificate of Excellence
Leven, United Kingdom
Level 5 Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“excellent travel inn”
Reviewed 5 March 2012

excellent,for its type of hotel ,clean comfy rooms, eat all you like breakfast for £7 (kids eat free !! ) very polite helpful staff ..will be here again

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank bobtheb22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 12 March 2012
Thank you for taking the time to write a kind review on the Premier Inn Gatwick Crawley East.

I am glad you found our rooms to be clean and comfortable. We aim to deliver this with every room we have here.

I am very pleased to hear that you found our team here to be very polite. I have passed on your kind comments to all the team and we have found it a real source of moral.

We look forward to welcoming you back in the future.

Kind Regards

Ian Divall,
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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765 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
northampton
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 March 2012

Stayed at Crawley East for 2 nights. Lovely hotel, easy to find. Great Staff throughout the hotel. Nothing was too much trouble and very knowledgeable about the local area. Ate in the restaurant both evenings. Good choice of food, quick service and great tasting food. Prices are maybe a bit expensive compared to eating the same thing in a pub, and the drinks are dear, but that is probably to be expected. Overall a great experience and would definitely stay here again.

Room Tip: Ask to be at the back of the hotel so you dont get any road noise as it is on a busy road
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frostydogNorthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 12 March 2012
Thank you for taking the time to write a kind review on the Premier Inn Gatwick Crawley East.

I am very pleased to hear that you found our team here to be great. I have passed on your kind comments to all the team and we have found it a real source of moral.

I am glad you felt that we have a good choice of food in our thyme restaurant and that the service was quick.

We look forward to welcoming you back in the future.

Kind Regards

Ian Divall,
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scarborough, United Kingdom
1 review
Reviewed 27 February 2012

We have just come back from a 2 night stay at this hotel, the staff were really friendly and welcoming which makes such a difference. The room was very clean, the food was good and we did enjoy dining there each evening. The service is top rate. Many thanks to Kara, Ermanno, Matt and Arvis who were on duty when we were at the hotel and made the experience so positive for us.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 4 March 2012
Thank you for taking to write such a kind honest review on the Premier Inn Gatwick Crawley east.

I am delighted to hear that the team here made your experience so positive. I have passed on your kind comments to the team here and it has been a great source of moral for us.

We look forward to welcoming you back in the near future.

Kind regards

Ian Divall
Operations manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 5 Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 20 February 2012

Everything about this stay was wonderful.... with one slight exception.

Stayed over night 11/02/2012 prior to weeks holiday flying from Gatwick.

On arrival, the reception staff were excellent, only one on the desk dealing with another guest, but a second staff member appeared very quickly.

Great clean and tidy room with all beds made up (family room 2 adults and 2 children)
Food was very good taking into account the price, Mark the waiter was very attentive without being over bearing.
Our meals were presented very quickly and all together.

Problem at breakfast the next day, where initially there did not appear to be enough staff on duty and we were kept waiting for a table, the staff on duty appeared very inexperienced and did not appear to be doing enough to resolve the problem.
Within a short while some more staff appeared in the breakfast area and the problem was resolved.
Would stay again, we had a room on the back so no traffic noise was heard.

Room Tip: The hotel is situated on a main duel carriageway Road, not sure if there would be road noise on the...
See more room tips
  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Howienotts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 26 February 2012
Thank you for taking the time to write such a lovely review on the Premier Inn Gatwick Crawley East.

I am so pleased to hear that you found our receptionist’s to be excellent and that our rooms were great and tidy. We aim to ensure that you have minimal work to do when you are arrive so you can relax.

I am pleased to hear that you found Mark to be very attentive to your needs. I Have passed you lovely comments on and these have been a great source of moral.

Please accept my sincere apologise for the delay in breakfast service. We have since looked at our breakfast strategy and are making sure all our team are well trained.

We look forward to being able to welcome you back in the near future.

Kind Regards

Ian Divall,
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 February 2012

A last minute decision to stay in crawley for the night we made a twilight call to the premier inn to see if they could get us two rooms last minute, not a problem even though we did not check in until 2.30am ! This was no problem and the gentleman on reception was extremely helpful and within minutes we were In our spacious room with a lovely comfortable bed, couldn't as for more, whilst waiting for our cab in the morning we spoke to restaurant staff and found every single employee to be both curteous and really really NICE.... A pleasant change to some hotels I have stayed in.. If you want a personal touch this is the premier inn you want, next time we are in the area I wouldnt hesitate to stay there again. Keep up the great work guys :-) thanks

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pud3401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 20 February 2012
Thank you so much for writing such kind and honest review on the Premier Inn Gatwick Crawley East.

I’m very pleased to hear that you found the team to be extremely helpful and courteous. We strive to deliver excellent customer service and find it a real source of motivation that we met your standards. I have passed your lovely comments on to our team.

I’m glad you found our rooms to be very spacious and that our beds are comfortable. I’m sure it helps that we have super king size beds in our hotel, to help with the comfort.

We look forward to welcome you back in the near future.

Kind regards,

Ian Divall,
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Margate, England, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed 18 February 2012

was made very welcome over xmas and had a good time it is nice to see a hotel open over xmas . 5 stars xxxxx

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank victor j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 20 February 2012
Thank you for writing such a kind review on the Premier Inn Gatwick Crawley East.

I am please to hear that you had a good time during your stay over Christmas. Even With the festive period we still aim to make all our guest’s feel welcome and I’m so pleased we did for your stay.

We look forward to welcome you back in the future.

Kind regards,

Ian Divall,
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 February 2012

Stayed over for one night and would stay again, every member of staff a pleasure, will be staying there again when in area

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martin4963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 19 February 2012
Thank you for taking the time to write such a lovely review on the Premier Inn Gatwick Crawley East.

I’m glad you had a great time with us, and that you found our customer service here from the team at Premier Inn Gatwick Crawley East, great.

We aim to deliver excellent customer service with every guest, and find feedback like yours as a great from of motivation for the team.

We Look forward to be able to welcome you back in the near future

Kind Regards

Ian Divall
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Gatwick Crawley Town West Hotel

Property: Premier Inn Gatwick Crawley Town West Hotel
Address: Crawley Avenue | Gossops Green, Crawley RH10 8BA, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Crawley
#2 Best Value Hotel in Crawley
#3 Family Hotel in Crawley
#8 Romantic Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Gatwick Crawley Town West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away. ... more   less 
Also Known As:
Premier Inn Crawley
Premier Inn Gatwick Crawley Town West Hotel West Sussex

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