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“Good room bad sleep”

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Premier Inn Gatwick Crawley Town West Hotel
Ranked #5 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 20 May 2012

The rooms were large and very good size bed, breakfast was amazing (but expensive if you don't get it included), good service from staff.
Room was next to elevator which kept us awake all night!

  • Stayed: May 2012, travelled as a couple
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Thank jimjan69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 17 June 2012

Thank you for taking the time to write a kind and honest review on the Premier Inn Gatwick Crawley East.

I am pleased to hear that you found the rooms to be very large and to have a big size bed and that you found the breakfast to be amazing.

Please accept my sincere apologise for the noise from the lift. If you stay with us again please call ahead and we will make sure you get a quieter room.

We hope to welcome you back in the near future.

Kind Regards,

Ian Divall,
Operations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (784)
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681 - 687 of 785 reviews

Reviewed 14 May 2012 via mobile

Recently stayed here before flying out from Gatwick. Left the car for a week and stayed when we got back for a night. Transfers to the airport were included and efficient. Room was ok and clean. Breakfast was good and plentiful. Staff ok. Best thing by far was Kara on reception. Very helpful and friendly other staff should take note of Kara and learn from her standards. Next time we are flying out we will stay again. Thanks Kara!

  • Stayed: May 2012
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1  Thank ppjadams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 16 May 2012

Thank you for taking the time to write a kind and honest review on the Premier Inn Gatwick Crawley East.

I am pleased to hear that you found the rooms to be clean and that Kara was very friendly.

I have passed on your kind comments to Kara who thrive on such wonderful feedback.

We look forward to welcoming you back in the future.

Kind Regards,

Ian Divall,
Operations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2012

Stayed for one night. Staff really friendly and helpful. The heating wasn't working in our room, after phoning reception, a heater was brought to our room within 2 minutes. The room and bathroom were very clean and comfortable. Lovely shower. Ate in the thyme restaurant. Lovely ambiance and service. Staff are really cheerful. The only let down was the chicken which was tough. This was not the cooking but the quality. We opted for a continental breakfast as found the full English pricey for a budget hotel. The continental breakfast was very nice and satisfying. We would definitely go to this hotel again.

Room Tip: We were in a room at the front but did not hear any road noise.
  • Stayed: May 2012, travelled as a couple
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Thank angie60Kent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 16 May 2012

Thank you for taking the time to write a kind and honest review on the Premier Inn Gatwick Crawley East.

I am pleased to hear that you found the rooms to be clean and comfortable and that the team are really friendly.

Please accept my sincere apologies for the heater not working and for the toughness in the chicken. We have recently had all the heaters replaced.

We look forward to welcoming you back in the future.

Kind Regards,

Ian Divall,
Operations Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2012

This is a well rounded hotel, with good staff and facilities. Rooms, food and staff all good. Highly recommend for any stay.

Room Tip: Execellent for travel to Gatwick airport only 10 minutes away
  • Stayed: May 2012, travelled as a couple
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Thank Carolyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 16 May 2012

Thank you for taking the time to write a kind and honest review on the Premier Inn Gatwick Crawley East.

I am please to hear that you found the hotel to be good, the food to be good and the team to be good.

We look forward to welcoming you back in the future.

Kind Regards,

Ian Divall,
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2012

We stayed for one night and found the whole experience very good. The hotel was clean and bright, the staff were very friendly and helpful and made you feel as if they really cared. The room was great, everything spotlessly clean and modern, everything in excellent condition. The bed was comfortable. I can't fault it and will be staying here again as we travel to the area on a regular basis. Highly recommended.

  • Stayed: May 2012, travelled on business
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Thank lek018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 16 May 2012

Thank you for taking the time to write a kind and honest review on the Premier Inn Gatwick Crawley East.

I am please to hear that you found the hotel to be clean and bright and that you foung the ream to be very friendly and helpful.

I have passed on your kind comments to the whole team who thrive on such wonderful feedback.

We look forward to welcoming you back in the future.

Kind Regards,

Ian Divall,
Operations Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2012

Stayed here for one night as we were flying from Gatwick airport the following morning. The hotel is only a 10/15 minute drive from the Airparks carpark and the main airport itself.

Great hotel, normal Premier Inn standard. Staff were fantastic and we were checked in by a lovely lady called Kara who couldn't do enough for us. Room was spacious and comfortable.

There is a restaurant inside the hotel, food was good and staff friendly.

The hotel is on a main road but we didn't hear any noise during the night etc.

The only negative about the stay (and it's none of the staff's fault either) was the fact that some of the other guests were running up and down the corridors and shouting late at night. This didn't carry on for too long but it was a little frustrating when we had to be up at 4am for the flight!

  • Stayed: April 2012, travelled as a couple
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Thank L20000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2012

After loosing our house to a flood, the team at Premier Inn were so nice. The Hotel was clean, great food and lovely Staff, they made us feel so at home.

  • Stayed: March 2012, travelled with family
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Thank ThomasLAY93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 16 May 2012

Thank you for taking the time to write a lovely review on the Premier Inn Gatwick Crawley East.

I am very please to hear that you found the hotel to be clean, the food to be good and the team to be lovely.

We enjoyed having you and your family stay with us while you looked for a new home.

We would love the opportunity to welcome you and your family back in the near future.

Kind Regards

Ian Divall,
Operations manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Gatwick Crawley Town West Hotel

Address: Crawley Avenue | Gossops Green, Crawley RH10 8BA, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Crawley
#2 Best Value Hotel in Crawley
#3 Family Hotel in Crawley
#8 Romantic Hotel in Crawley
Price Range: £44 - £79 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Gatwick Crawley Town West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away. ... more   less 
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Also Known As:
Premier Inn Crawley
Premier Inn Gatwick Crawley Town West Hotel West Sussex

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