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“weekend break”

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Premier Inn Gatwick Crawley Town West Hotel
Ranked #2 of 28 Hotels in Crawley
Certificate of Excellence
wales
Level Contributor
3 reviews
3 hotel reviews
“weekend break”
4 of 5 bubbles Reviewed 4 September 2012

Very friendly hotel, rooms nice and spacious but could do with air conditioning. Staff very pleasant and hotel quiet and relaxing. Restaurant fine, and the usual high quality breakfast.

Parking was great and bar very comfortable, prices not over the top being close to the city, and hotel has a lift for access to the upper floors.

Overall, recommended

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JonesofWalesUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 6 September 2012
Thank you for taking the time to write such a kind review on the Premier Inn Gatwick Crawley Town West.

I am pleased to hear that you found the team here to be very pleasant. I have passed on your kind comments to the team who really appreciate such kind feedback.

I am glad you found the restaurant fine, and the usual high quality breakfast and the bar very comfortable.

we look forward to welcoming you back in the future.

Kind Regards,

Ian Divall,
Operations Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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724 reviews from our community

Traveller rating
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    50
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    10
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
Bradford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 September 2012

Two night stay at this hotel (weekend) Friendly, clean, great room. Great breakfast!

We are a family of four and we all stayed in the same room. It was big enough to accommodate us comfortably.

Bar prices were not unreasonable but there was no draught real ale

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JayAlmighty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 6 September 2012
Thank you for taking the time to write a very kind review on the Premier Inn Gatwick Crawley Town West.

I am pleased to hear that you found our family rooms to be comfortable and that there was enough room for you all.

We look forward to welcoming you back in the future.


Many Thanks,

Ian Divall,
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 1 September 2012 via mobile

First time here. Great modern comfortable hotel. Bar and restaurant had good food and pleasant service. Would recommend anyone staying in the area to use this hotel if possible as it has very reasonable rates

Stayed August 2012, travelled with friends
Helpful?
Thank Deadman W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 5 September 2012
Thank you for taking the time to write a very kind review on the Premier Inn Gatwick Crawley Town West.

I am very glad to hear that the hotel is modern and comfortable and that the Bar and restaurant had good food and pleasant service.

We look forward to welcoming you back in the future.

Many Thanks,

Ian Divall,
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
milton keynes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 August 2012

freindly staff, particularly Kara on reception and Mark and Anthony in the restaurant, rooms clean, bed enormous!, breakfasts very well presented, very good value for money. Only area for development would be air con in each room, but not a deal breaker as fan provided.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emma h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 5 September 2012
Thank you for taking the time to write a very kind review on the Premier Inn Gatwick Crawley Town West.

I have passed on your kind comments to Kara, Mark and Anthony who all really appreicate such kind feedback.

I am pleased to hear that you found the rooms to be clean, bed enormous and that the breakfast is very good value for money.

We hope to welcome you back in the near future.

Many Thanks,

Ian Divall,
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
derbyshire
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 19 August 2012

Booked well in advance, so got a low cost rate of £39, for stay before going to airport. Would normally uses holiday inn, but decided better to have low cost room and use valet parking instead, as we will arrive 5.45am back, so didn't want shuttle hassle.
I ask for a quiet room, which may be so easy on a main road, but we had a room at the back, and even slept with the window open, as it was very war in there - 25deg.
Other guests were considerate, little noise. Comfy king size bed and room for the kids. Good value for money food, and reasonable quality. All in all a good stay.

Room Tip: All good, but if you are not so keen on the road outside, ask to be on the back.
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DerbyshireBugsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 28 August 2012
Thank you for taking the time to write a very kind review on the Premier Inn Gatwick Crawley Town West.

I am glad to hear that your stay was affected by the dual carriageway. We have found that having triple glazing has reduced the amount of noise complaints. Also as you have experienced rooms at the back of the hotel are not affected by the road.

I am very pleased that you found our king size beds comfy and that there was pleantly of room for your children.

We look forward to welcome you back soon.

Many Thanks,

Ian Divall,
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton
Level Contributor
89 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 16 August 2012

This is a really convenient hotel for visiting people in the Crawley or even Brighton area and as it has been good value and a satisfactory experience, I have stayed three time (so far!) and will very likely stay again when I visit people again.

It is next to a duel carriageway, but when in the rooms, you can't hear much, if any, noise! The most annoying thing about the carriageway is that when you come from the south of the carriageway that you have to go past the hotel until you get to a roundabout to get onto the other side of the duel carriageway! It only adds 2 minutes so it really isn't something that would stop me from coming to this hotel.

Staff are very pleasant and friendly, particularly the overnight staff that I usually see! Most times that I have come to check in have been very late in the evening, the latest was getting on to 23:45 and I was worried they might not let us check in but it seems I had nothing to worry about!

Previous times that I have stayed here, I had no problem with the room temperature and I would actually have the heating on. But when I stayed recently, it was rather hot in the room but luckily there was a fan, but it wasn't the best fan in the world and it was noisy - didn't stop me from sleeping though!

The latest stay was because we were going to the Olympics and Three Brigdes station provided a better travel option than going from home (and we had somewhere to park our car at a friend's house!). Parking is provided on-site whilst you stay at the hotel and this last trip, the car park was fairly busy whereas previous times, we could park right by the door.

The rooms are clean and fairly basic, but as you would expect for the price which is reasonable. The beds are pretty comfy - I haven't once come back with a bad back from the bed - unlike when I have stayed at Travelodge!! The rooms are a good size - bigger than other hotels / locations. Have stayed in three different rooms but they were all the same and I couldn't say there was any particular benefit from staying on one side to the other. There is a petrol station next to the hotel which is convenient.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Viless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 28 August 2012
Thank you for taking the time to write a very kind review on the Premier Inn Gatwick Crawley Town West.

I very please that the team were very helpful and that the rooms very clean and that you were not affected by the dual carriageway. We have found that having triple glazing has reduced the amount of noise complaints.

We look forward to welcome you back soon.

Many Thanks,

Ian Divall,
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kenilworth, United Kingdom
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 16 August 2012

Regular user of PI both for business and pleasure and normally have no problems. This two day visit however did present a problem as the loo wouldn't flush on arrival after midnight. It was fixed the following morning and we received compensation without the need to argue. This is the mark of a good organisation, focused on giving a great customer service experience.

Room Tip: Always ask for a room at the rear, road noise wasn't a problem for us but could be for light sle...
See more room tips
  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 28 August 2012
Thank you for taking the time to write such a kind review on the Premier Inn Gatwick Crawley Town West.

Please accept my sincere apologies for the trouble you encountered with the toilet. We actively promote the good night grantee in all our hotels and are glad on this occasion that the compensation you received counteracted the problem you incurred.

We hope to welcome you back in the near future.

Many Thanks,

Ian Divall,
Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Gatwick Crawley Town West Hotel

Property: Premier Inn Gatwick Crawley Town West Hotel
Address: Crawley Avenue | Gossops Green, Crawley RH10 8BA, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Crawley
#2 Best Value Hotel in Crawley
#3 Family Hotel in Crawley
#8 Romantic Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Gatwick Crawley Town West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away. ... more   less 
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Also Known As:
Premier Inn Crawley
Premier Inn Gatwick Crawley Town West Hotel West Sussex

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