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“East or West ?!” 3 of 5 bubbles
Review of Premier Inn Gatwick Crawley Town West Hotel

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Premier Inn Gatwick Crawley Town West Hotel
Ranked #2 of 28 Hotels in Crawley
Certificate of Excellence
Spalding, United Kingdom
Level Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“East or West ?!”
3 of 5 bubbles Reviewed 11 October 2012

I do think Premier Inn are scoring a bit of an own goal by renaming a hotel that used to be called Crawley East - Crawley West. When trying to get directions from their own website - it doesn't seem to recognise the new name...very confusing.
That aside, although the location is next to a busy road it was reasonably quiet inside - in fact there was more noise from the door banging shut in the hotel corridor than traffic from outside.
Room was good & bar restaurant also well worth a visit.

Room Tip: Avoid Room 12 - next to a corridor door that bangs everytime someone walks through.
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  • Stayed October 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 18 October 2012
Thank you for taking the time to review Premier Inn, Gatwick Crawley Town West.

Premier Inn decided to re name the hotel as it is on the west of Crawley not east, however it seems to be taking some time for all literature to be updated. I do apologise for any confusion caused.

I am glad you enjoyed your visit to our Thyme Restaurant and bar.

Many Thanks

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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715 reviews from our community

Traveller rating
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    204
    50
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    10
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
  • Danish first
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  • English first
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English first
Leeds
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 2 October 2012

Nice restaurant and excellent quick service and range of food at breakfast, one of the best Premier Inns I have stayed in. The parking is free to! A large hotel but quite quiet so you'll get a good nights sleep

  • Stayed September 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IanMLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 9 October 2012
Thank you for taking the time to review Premier Inn Gatwick Crawley Town West.

I am so pleased that you enjoyed your meal in our Thyme Restaurant and found our service and range of food to be excellent.


Many Thanks

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 October 2012

We decided to stay here as the price was good and that the parking was free! We took a relative to Gatwick airport for an early flight and as it was our wedding anniversary decided to stay overnight. From the moment we arrived, we were greeted by very friendly and helpful staff. We were going to eat our evening meal elsewhere but decided to eat at the premier inn. The staff in the restaurant were also very friendly. The food was excellent aswell as our breakfast the following morning. Next time we come to Gatwick we will definately stay here again.

Room Tip: Our room was at the end of the second floor and being on a very busy road, we didn't hear any tr...
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  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BARB W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 9 October 2012
Thank you for taking the time to review Premier Inn Gatwick Crawley Town West.

Congratulations on your Wedding Anniversary.

I am pleased that you found our Team so friendly and helpful and enjoyed your excellent meals in our restaurant.


Many Thanks

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bologna, Italy
Level Contributor
52 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 1 October 2012

We've stayed at this premier inn perhaps for the fourth times in the last few years.
Is close enough to the airport but at the same time it's far enough to all the airport busy area.
This time we've asked for a non smoking room and they told us that all the hotel was non smoking, unfortunately our room probably has been a previous smoking room and we can smell the tobacco like room, but all in all it wasn't a problem (we both are totaly non smoking people).
We stayed very well.
The night before we left we've needed to print our boarding passes and the guy at the recepion had been so kind to print them for us. About that, I think that Premier inn (specially in the airport area) will need to install some more buisness room or a desk were to make the check in and print the boarding passes.
We'll come back again, certainly!!!
Thank you.

  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Giulio70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 9 October 2012
Thank you for taking the time to review Premier Inn Gatwick Crawley Town West.


I apologise for the smell of tobacco in your room. The hotel has been non-smoking for some years now, we do all we can to ensure our customers comply with this policy but regrettably this appears to have not been the case on this occasion. If you would like to discuss this matter with me further please contact me on 01293 590750

I am so pleased that our Reception team proved so helpful by printing your boarding passes.

We look forward to welcoming you back in the future.

Many Thanks

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 September 2012

Easy parking, extremely clean, polite and professional staff, and good food and drinks. Nice little notices around landings reminding guests to respect that others may be sleeping so not to slam doors etc...was a very peaceful stay. Thank you so much!!! Oh, the shower was awesome!!!!!!!!!!!

Room Tip: I faced the dual carriageway with my window open all night (I like fresh air!) . But, it was not at...
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  • Stayed September 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 9 October 2012
Thank you for taking the time to review Premier Inn Gatwick Crawley Town West.

The Team and I are pleased you found us to be professional and polite and that you enjoyed the awesome shower in you room.

Many Thanks

Ian Divall

Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cornwall
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 25 September 2012

This is the first time I have stayed at a Premier Inn since they upgraded their image and I have to say what a difference. The most impressive aspect for me was the superb customer service from all staff but especially Kara at reception who was extremely warm and welcoming and Mark and Anthony in the restaurant who went out of their way to be attentive during our dinner and breakfast respectively.
The room was very clean and comfortable, the food in the restaurant was good, and indeed the continental breakfast was superb. We will now make a point of using Premier Inns if this branch is anything to go by.

  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ScottandlindaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this review, 1 October 2012
Thank you for taking the time to write such a great review on the Premier Inn Gatwick Crawley Town West.

I am pleased you enjoyed the food in our restaurant and our superb continental breakfast.

All our Team strive to provide excellent levels of customer service throughout the hotel from housekeeping, reception to the restaurant. I have passed your kind comments on to Kara, Mark and Anthony. They and the Team find it very motivating.


We look forward to welcoming you back to stay in the future.


Many Thanks,

Ian Divall,

Operations Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frinton-On-Sea, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 September 2012

Could not fault staff of both Premier Inn or Brewers Fayre next door....all staff extremely welcoming, professional, courteous and friendly. Room excellent. Bed comfortable, bathroom superb and facilities very good.

  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Susan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Gatwick Crawley Town West Hotel

Property: Premier Inn Gatwick Crawley Town West Hotel
Address: Crawley Avenue | Gossops Green, Crawley RH10 8BA, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Crawley
#2 Best Value Hotel in Crawley
#3 Family Hotel in Crawley
#8 Romantic Hotel in Crawley
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn Gatwick Crawley Town West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away. ... more   less 
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Also Known As:
Premier Inn Crawley
Premier Inn Gatwick Crawley Town West Hotel West Sussex

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