We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“best xmas ever again”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Premier Inn Gatwick Crawley Town West Hotel
Ranked #5 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed 30 December 2012

hi all i stayed at my best hotel in crawley over xmas again and had a good time the staff may have changed over the year since last xmas but ian the manager is still here and is a very nice boy/man and there are some new ladys on the main desk but the best one so far is kara she is youngish and a single mum but very-very helpfull and so nice so hats off to you kara and you made my stay very warm and friendly.xxx

  • Stayed: December 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mark_fagin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 1 January 2013

Thank you for taking the time to review Premier Inn Gatwick Crawley Town West.

I am pleased that you enjoyed your stay with us and that Kara and the Team made your time with us so enjoyable.

I hope you will return again maybe even before next Christmas.

Thank you again.

Regards

Ian Divall

Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (806)
Traveller rating
Traveller type
Time of year
Language

628 - 634 of 806 reviews

Reviewed 9 December 2012

We stayed here on our way to Gatwick airport for a early morning flight. The check in process was quick. The receptionist was friendly and asked if we had stayed before. They went through everything from dinner, breakfast and the good night stay. There is a restaurant in the hotel which we didn't use has we had already eaten and was leaving before breakfast.
The room was very clean and spacious. The bed was very comfortable.
The bathroom had a bath with shower and there was a hairdryer provided.

  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank dpn78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 13 December 2012

Thank you for reviewing Premier Inn Gatwick Crawley Town West.

I am pleased our Reception Team explained the restaurant hours and the Good Night Guarantee to you on arrival and that you found your room so clean, spacious, well equipped and the bed so comfortable.

I do hope that on your next visit you have time to make use of out Thyme Restaurant.


Kind Regards

Ian Divall

Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2012

I had two dayss of business meetings nearby the Southern M25 area - one near Cobham and one 20 minutes from Gatwick area. After research I found this realatively new Premier Inn which had both reasonable pricing (for the Gatwick area which can be pricey) plus very good Trip Advisor comments.

The hotel turned out to be the best Premier Inn I have ever stayed in (and they are usually very good for the benefit/price ratio anyway). Room good, restaurant good (meal deal taken) and breakfast good. The staff are all very proud of their hotel and show it. More hotels ought to be like this one.

10 out of 10 for me. Will stay there again if in the area.

  • Stayed: December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank David_Stamp_Consult
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 13 December 2012

Thank you for reviewing Premier Inn Gatwick Crawley Town West.

I am delighted that you found our hotel so reasonably priced for the Gatwick area.

The Team are proud off the hotel and enjoy working here and it is very encouraging for everyone to hear your kind comments about this being the best Premier Inn you have stayed, such a huge boost to the Team.

I look forward to welcoming you back next time you are in the area for business.

Kind Regards

Ian Divall

Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2012 via mobile

Was pleasantly surprised when my family bought me here for a birthday meal the food was amazing the staff Anthony and kara were the best!

Breakfast was delicious Matthew and Anthony were fantastic always making sure we were ok and very efficient.

Overall would highly recommend staying here! Thanks again for an amazing night! Xx

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank 5u3ie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 6 December 2012

Thank you for reviewing Premier Inn Gatwick Crawley Town West.

I am delighted that you had such a wonderful Birthday meal in our Thyme Restaurant during your stay at the hotel and found dinner amazing and breakfast delicious.

I shall pass on your kind comments to Kara, Anthony and Matthew. It is always such a boost to the whole Team when guests take the time to write such a pleasant review.

I hope to see you again before your next birthday

Kind Regards

Ian Divall

Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2012

just spent a week at premier inn gatwick and the room was well kept and bed clean and comfy, really helpful staff and all good for a budget hotel the only letdown was the restaurant as they had run out of brandy and also the wine that was on offer they also did not have but other than that good value for money

  • Stayed: November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank porthlevenlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 6 December 2012

Thank you for reviewing Premier Inn Gatwick Crawley Town West.

I am pleased that you enjoyed your weeks’ stay at the hotel and found the room so clean and comfortable, the Team were all so helpful and that your stay was such good value for money.

I do regret that we ran out of brandy, this was due to a large party on an earlier evening that consumed most of the brandy, which is normally a slow moving product. The special offer wine was a supply issue due to the huge popularity of the offer.

Thank you again for your review.

I look forward to welcoming you back to our hotel in the future.

Regards

Ian Divall

Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2012

Stay here overnight pre flight from Gatwick. Check in friendly by staff that usually remember me especially the lovely Kara. No matter what time I arrive always welcoming.
rooms clean and well decorated but beware the beds are very hard and uncomfortable despite being told the are new.
Good size carpark and petrol station next door - a little noisy in the front of the hotel from the road but tolerable, thin walls and floor make the neighbours sound like elephants

  • Stayed: November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank missjc67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 26 November 2012

Thank you for reviewing Premier Inn Gatwick Crawley Town West.

I am pleased that Kara and the Reception Team remembered you and made you feel so welcome.

It is always good to get positive feedback on the standard of our rooms and customer service.

Please feel free to call me direct on 01293 590 750 before your next visit so we can arrange a room at the back of the hotel for you as you may find it a bit quieter.

Kind Regards

Ian Divall

Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2012 via mobile

I stayed here twice over a span of 2 and a bit weeks, while over from Canada. I cannot praise this hotel enough! After staying here the first time, they were kind enough to store some of my luggage until I returned. When I returned, I was greeted (again) warmly by Ian and Kara. My room was overlooking a field, which was nice and quiet and the bed was huge and comfy.

Kara and Ian are hilarious, as are the night staff. They are very good to talk to. The food was very well done and the restaurant staff very pleasant. All of the staff were very informative and very prompt. The rooms were very clean and well kept. I am hoping to return next year and will stay here again.

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank crystalfairie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrawleyEast, Manager at Premier Inn Gatwick Crawley Town West Hotel, responded to this reviewResponded 26 November 2012

Thank you for reviewing Premier Inn Gatwick Crawley Town West.

I am pleased you had such a good time during your stay with us. The Team appreciates your kind comments about the hotel and restaurant.

Kara and I look forward to welcoming you back next year.

Kind Regards

Ian Divall

Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Crawley hotels
3.8 mi away
Premier Inn London Gatwick Airport (North Terminal) Hotel
1.9 mi away
Premier Inn London Gatwick Airport (Manor Royal) Hotel
1.0 mi away
Arora Hotel Gatwick / Crawley
Show Prices
Show Prices
Show Prices
3.7 mi away
Sofitel London Gatwick
3.9 mi away
Premier Inn London Gatwick Airport (A23 Airport Way) Hotel
2.2 mi away
Premier Inn London Gatwick Airport South (London Road) Hotel
Show Prices
Show Prices
Show Prices

Been to Premier Inn Gatwick Crawley Town West Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Premier Inn Gatwick Crawley Town West Hotel

Address: Crawley Avenue | Gossops Green, Crawley RH10 8BA, England
Region: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Crawley
#2 Best Value Hotel in Crawley
#3 Family Hotel in Crawley
#8 Romantic Hotel in Crawley
Price Range: £44 - £75 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Gatwick Crawley Town West Hotel 3*
Number of rooms: 83
Official Description (provided by the hotel):
Indulge in a spot of retail therapy at the County Mall in Crawley, just 7 minutes' drive away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Premier Inn and 5viajes2012 S.L. so you can book your Premier Inn Gatwick Crawley Town West Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Premier Inn Crawley
Premier Inn Gatwick Crawley Town West Hotel West Sussex

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing